277 Southfield Pkwy Ste 110, Forest Park, GA | Directions 3029733.602000 -84.380301
BAD SERVICE!!!! – Not only did we sign a contact for pest control, we also signed for termite protection and paid $750 to have a vapor gaurd put in our crawlspace. The vapor gaurd was never completed properly, we were told they would clean out our crawl space and remove all the debris - they cleaned 1/2 of the space and never took the debris, the debris was left in the crawlspace in a pile. We were told that the outside spray was non toxic, once the technician came out he told us that he couldn't tell us that the spray was non toxic, so we couldn't even spray the backyard where are pets are. They told us the service came with cobweb removal, once the tech comes out he said they do not do that, etc. etc. etc. Just another company that sells a product they do not deliver on, unfortunately they charge much more than everyone else as well.
Think people!! – I think it's funny that these negative reviews are written about Cooks Pest Control on a page that is sonsored in part by Orkin and Terninix. I am a customer of Cooks Pest control and have been for a number of years and I will tell you that i have never had these kind of problems. As a pest control customer you have free call back service so i know you would not have been charged for an additional service, I NEVER have been. As for the deal about not calling first, I too have a fence with dogs out back and I also like for them to call me first and they always do. However, I have been out of town when my service was to be done and I could not call them back so they did jump my fence, so what!!!, my technicial did what he had to in order to get my service done on time.Speaking of my technician, he is clean, neatly dressed and polite each visit and when he is not able to be there for what ever reason his helper is just the same. I have used Cooks for both my pest and termite service for over 11 years now and would not and will not ever change.
Lookie, lookie, lookie, here comes crookie! – I was scheduled to have my service done at certain times (when I?m home) because I have dogs. In the time I?ve had this service I?ve had no one even looking at the ticket where it says call first Dogs. They continually just show up, do a half-assed job and leave me a bill for full service. This is not an isolated incident, it happens ALL the time, I call they re-send the man out.
I?ve had them jump my fence, trespass, not show up, and never follow directions.
I?ve called corporate about these persistent problems, they always have a nice manager (they change monthly too) call me back to try to resolve the issue, until the next time. They had a great technician for a while, but the turn-over at this place is as sketchy as its service. I?m looking for another service. The commercials never talk about the hassle and the phantom service, but with real billing.
Crook's – I have had several issues with this company and would not do business with them again. They have double billed us several times. They are contracted to do a monthly service with us, and sometimes come more than once per month and attempt to charge us for the extra services. When I call to complain, the manager is very nice and removes the extra service charges from my bill. However, it seems like something sketchy is going on. I would definitely not recommend this company.
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