Atlanta >Food & Dining > Vortex Bar & Grill
438 Moreland Ave NE, Atlanta, GA | Directions 3030733.766264 -84.349166
Mon - Sun, 10:30am - 11:30pm
Neighborhoods: Eastside, Inman Park, Eastside
An Experience !!!!! – My wife and I drive over 30 minutes to go to the Vortex, and we were Not let down. I can see why they were voted #1 burger in Atlanta. Everyone talked about how RUDE the are, NOT the experience that we had the server could not have been nicer, great easy going staff welcome you with open arms. I ate the Coronary Bypass Burger, just the innovation to put a fried egg on a cheese burger, is Awesome. A wide variety of food, but so many burgers to pick from. We ate the Cheesy Cheddar balls as an app, man the were great. I can see why this is a staple of the city, we will return again soon. DO yourself a favor, take in the Vortex, it's worth it.
Here is a summary of issues we have had since being signed up with the services from City Search.
Dishonest about how services are billed.
-I was given a different impression of how the site operates after talking to the citysearch employee for over 2 hours. I was given the impression that the site made income from adds placed by larger companies in the form of banner adds or featured sections. I have been involved with several different sites and they offer free advertisements and paid advertisements if you want a banner or bigger adds.
-Their was about 1-2 hours of conversation before the signup agreement where there was no mention of the service costing anything. Then during the signup process I was abruptly asked for my credit card information and was told the service would be $10/month, which is no problem, "with an investment of $1000/month." That's when I immediately stated that I can't afford this. Instead of looking out for the interest of me the customer, she was more intent on making a sale. She then replied that it is only a limit. She stated that "it is $1000 at a dollar a click, but if 1000 people contact you then it's worth every dollar." This statement would further imply that $1=1 contact. I at this point was under the understanding that the "Click" that was discussed earlier was in reference to clicking the link for contact information.. With this in conjunction of the possible number of people in Portland looking for a makeup artist for a wedding, I was under the impression I would be looking at $20-$50 a month. In actuality the service entails $1 per profile view not a dollar per click. If this was described and explained correctly I would have under no circumstances signed up for City Search. Not only is the explanation blatantly confusing but also borders dishonest. I would like to add that after finding out how services were billed I immediately attempted to terminate the service. Given the circumstances an exception could have been made for an early termination of services.
The profile itself was incomplete and poorly constructed.
-The profile was put together with very little care being a victim of numerous grammatical errors and obvious misspellings. Not only is this unacceptable especially for an add company but makes my business look careless and incompetent.
-Second I was also listed more than once, one of which was under the wrong category. there was one profile listed under Cosmetics which was correct, but another profile listed under Hair Salons. I am not a salon and have nothing to do with hair which should have been pretty apparent during the 2 hour phone conversation with the person signing me up. I signed up for one listing under Cosmetics. This looks like nothing more than a tactic to rack up profile views at a dollar a click especially when comparing the number of people looking for a makeup artist for their wedding with the number of people looking for a place to get their hair cut.
Out of the $1600.00+ that was charged to our business card for the over 1900 clicks we had in that 3 month period we were contacted by a total of 2 people. There is no way that many actual people clicked on that page.
Simply on an added note, In an attempt to sort all of this out, I had my significant other and partner in the business Jonathan call and try to work everything out. The gentlemen that he spoke to in customer service was not only uncompassionate of our situation but also very unprofessional. Very few questions were asked pertaining to how he could help and upon seeing that things were far from getting resolved he asked to speak to a supervisor. He was flat out told no. He than had to pry to find out who he could talk to for help. He then had to ask there isn't any one else to talk to? No supervisor or manager? at that point he was then told after a long pause simply they're in a meeting.
Amazing Burgers – Great food in a fun atmosphere that only East Atlanta can provide. Only downside I've ever had here is when you're with a party larger than 6, they do not split checks...no matter what. It doesn't seem that bad until you are faced with the challenge of doing it yourself. They ask that you write down which items on the check you had, figure out the tax, and then pay with cash or card. It's 2009 and comupter systems do amazing things nowaways with the push of a single button, such as split checks. I was a server and I know it's possible. 5 star rating comes when I can split a check. Other than that it's all good!
Great Veggie Burger! – I love the vortex! Me and my boyfriend go there all the time. He loves all their burgers and I love their original veggie burger. I'm a vegetarian, so this is my favorite place to go, when I'm craving a veggieburger. Another secret: the tater tots are way better than the french fries. Also, if your a vegetarian, do not order the potato salad. There is bacon mixed in it. Overall, The Vortex is a great place to chill for lunch, or have some drinks at night.
Great Burgers, Great Drinks, Great Staff. – The Vortex is a high volume bar and burger joint. The food is great - there are even DELICIOUS vegetarian options and burger alternatives - turkey burger, veggie burger, tuna melt - you name it. If it is on the menu it is great. The beer selection is huge - there is something for any beer drinker, and stuff for those who aren't. If "outstanding service" to you means a server who is dedicated to your table and your table only, then don't eat here - or anywhere really, unless you are at some 5 Star Gourmet eatery at some fancy hotel somewhere. Here at the Vortex, busy waitstaff handle a huge volume of regular people who realize and understand that the waitstaff is (gasp!) human too! They are on your side. They want you to be happy with the food and service because that is how they make their money!!!!! But be realistic! They are serving burgers (the finest in atlanta - true) and beer. Not Porterhouse steaks and Dom Perignon. I've never had "bad" service at any of the Vortex locations. I've waitied patiently for good food and I've waited patiently for drink refills and shots and second and third beers - BECAUSE THE WAITSTAFF and the BARTENDERS ARE BUSY!!!!!! I tip them extra well for putting up with all of the people who complain about service because they are running around trying to get everyone food and drinks - not just you. (Well not necessarily YOU so I hope if YOU aren't complaining that you don't take offense!) I come back again and again because I get GREAT BURGERS, and GREAT DRINKS at VERY DECENT prices! And the music rocks. So, come expecting good food and drinks, and you will leave happy. But if your expectations include great food great prices, great drinks, in 15 minutes with a server who will kiss your butt the whole time, you probably shouldn't come here and probably should limit your dining experiences to more upscale establishments. Save the Vortex for burger joint lovers like me!
only idiots work there – This Vortex is better than the one in midtown, but that's not saying much. The food is actually pretty tasty. The wait is too long. It must be their trademark to have rude servers.
Vortex BAABBY !!! – This ain't your daddy's Cheers bar. The Vortex is attitude on steriods. As you walk in the door ...of a skull! You hear the driving beats of Jimi, Janice, and Nirvana oh yes and Marvin. Don't get it twisted, the atmosphere is both eclectic and electric. In the words of Nirvana, " Come as you are", you will be greeted with a smile and a great black and tan. The menu contains the best burgers and fries. Ranging from a blue cheese burger to a avacado and perschutto cheese burger, to your plain ole burger...burger. Good times , good fun good music. Drinking is for the HARDCORE, rookies need not apply. Located in Little 5 points , it is Marta accesible with a cab station across the street for you drunks and an amalgamation of quaint shops in the area. They dont close it starts at eleven and closes at I dont know. Heck I want to go now and it's 8am. Yeah , I need help but I love this place
The Service Staff at this Place are supposed to be Rude!!!! – The Service Staff are Meant to be Rude, that is the draw to this Hamburger Joint.
If you are easily offended don't go there.
This place is great! I love it.
I am wrting this in response to the person (GTgirl01) who posted:
"Rude Manager" on 2/19/08.
Rude Manager – The burgers at Vortex are very good, but the customer service is horrendous. I ate there the other night with my brother, boyfriend, and mother. We ordered a second pitcher of beer as we were finishing our meal. My brother still had a half glass of beer in front of him when a guy walked up to the table. He identified himself as the manager, said we had been using the table for two hours (in reality, it was probably an hour and 15 minutes), and that they had a lot people waiting to eat. In more words or less, he told us to leave. As our mouths were hanging open in shock, we had no response. A fantastic burger is not worth such rudeness. I've been a long time fan of Vortex, but we won't be going back!
My favorite burger joint – The Vortex is easily my favorite restaurant in Atlanta. A lot of the reviews here mention how great their burgers are and its for a reason; the burgers here are fantastic and you have an insane variety from which to choose. Some people may complain about service, but I can honestly say it would take some absolutely terrible service (I mean, actual insults to my face or something of that ilk) for me to give up The Vortex.
Another great thing about this place is that no kids are allowed! So, no worries about your meal being ruined because some rude mom and dad can't be bothered to take their crying kid outside.
The prices are also really great for what you get and the decor is fanciful and fun (although, the Little Five Points location has better decorations than the Peachtree location in my opinion)
But to address some of the negatives in other reviews; some of the servers aren't the cheeriest bunch, but that being said I've never had any server be blatantly rude to me and I've always had quick and reliable service (and I eat here a lot and have had been served by many different members of the staff). The Vortex has dubbed itself a "No Idiot Zone." If you ask questions that can be answered by reading the menu the servers will most likely be annoyed (it's written on the menu). So, if you want a server who's Miss Mary Sunshine and answers inane questions that you could have answered yourself just by reading, then steer clear. If you want that kind of nonsense save yourself the trouble of being offended and go to T.G.I.Fridays.
Also, The Vortex in Little Five Points is on the small side and probably wouldn't be great for big groups. However, The Vortex does have another location on Peachtree Street that is more spacious, so go there if you have a group.
If you're in the mood for a fantastic burger and drink and aren't easily offended then The Vortex is for you.
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