Atlanta >Pearle Vision
3425 Lenox Road NE, Atlanta, GA | Directions 3032633.84831 -84.36044
M-F 10am-7pm, Sa 9:30am-6pm, Su Closed
Neighborhoods: Lenox Superblock, Northside, Northside
Wonderful People great experience – I had the most wonderful Experience with Mrs. Vivian and Terry. Although the others in the store I didnt ask a name for, they were also very cheerful and patient with the others that came in.
I actually had had a problem with a previous pair of glasses, and without hesitation Mrs. Vivian went over and beyond what was needed to do to make sure I was satisfied, and my experience was pleasurable.
I highly recommend them to anyone, and if I ever need a pair again, and am in the states seeing family I will make sure to visit them again.
bad service – I went in for an appointment at 1:30 made a week in advance. I did not see the doctor for 1 hour - until 2:30 and it was not busy. I can understand if the office is running behind, but the problem seems to be that they accept walkins and process you behind them even if you had an appointment. A gentleman with no appointment walked in at the same time with me and was seen and done before I saw the doctor. I was there for a total of 1hour and 40 minutes and was told over the phone that the appointment was 30 minutes. I then had to order my contacts online because they were not in stock. I was almost late for my next appointment at 4pm. The lady at the front desk is very sweet but that is the only pro.
I was repectful of their time by being on time for my appointment and I expect the same respect for my time.
I will never go back.
Pearle Vision Lenox Road Atlanta GA – We have used other Pearle stores for over ten years (prior to moving to Atlanta). We have always had great personalized service. This is not the case in Atlanta (Lenox Road). I ordered a pair of glasses over three weeks ago. After not hearing anything from the store, I stopped in at around 10 days to find out if the glasses were in. After being made to wait for about 20 minutes I was told that the glasses were "broken" while being made but they were being rushed and I would have them within 3 - 4 days. That was a week ago. I called today, no glasses and no news as to why or where they are! I am also waiting for a call back which may never come! THis is a case of poor product delivery, poor service and a poor customer who needs glasses and is waiting 3 - 4 weeks to receive them. If I ever get these glasses - I will not return to Pearle. PS - I've writtent customer service at Pearle. Not holding my breath that they will contact me either. With all the choices that are out there for glasses - this is probably a place to skip!
patient satisfaction – I recently had an eye exam and was trying out some new contacts. I came here in an attempt to get a more thorough exam than I had received at the Eye Gallery. I was impressed. Dr. Barnes is one of the best, and his staff was very patient with me. I enjoyed the friendly atmosphere of the office and would recommend it to all. Thank you Pearle!
Good Dr. , Bad store – I had an exam at this location and was happy with my contacts and the service from the doctor. I wanted some glasses, but I wasn't happy with the selection at this store. I was never asked by any of the opticians if I needed any help and when I complained about this, the manager was very rude to me. I will never buy glasses from there.
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