8735 Dunwoody Pl, Atlanta, GA | Directions 3035033.995844 -84.349025
I was on the website a number of times last night, it is amazing how easy it is to access all the information such as financial reports, violations, etc.
I wanted to drop you a line and tell you what a great job your staff is doing representing The Accolades. I moved in May 1 and I have had lots of questions and also some maintenance work done on my unit to prevent water damage. Jennifer and Bobby have gone out of their way to make me feel like a welcome addition and to satisfy my needs. When I questioned some work done to stop water leading into my crawl space, Bobby did not hesitate to set up an appointment, at my convenience, to come by and discuss exactly what the landscapers had done to rectify the problem. I am in the new home industry and know great customer service when I see it. I only wish the communities I represent could use Jennifer and Bobby and Heritage Management. Thank you for having such a wonderful representatives on your staff, and keep up the good work!
Once again Le Chateau is very lucky to have a great team of professionals working on our behalf.
Good Morning Dawn. We want to say THANK YOU!!!! for all the work that has been done to the tennis courts. The nets are great and the lights. WOW! We have lights again and the new light timers. The timers are a great idea!!!!! Thank you, we appreciate all of your hard work.
Heritage is a great management company to work with, and they never disappoint us!
I wanted to take a moment of your time to share that working with Sonja Johansen as the Property Manager for my townhouse in GA over the past year+ has been an absolutely pleasure. Her commitment to customer service and to finding fair and sensible solutions that benefit all parties has been nothing short of remarkable. If there is any opportunity for me to recommend your firm's services, I certainly will!
David - I just wanted to say Thank You for being proactive with this. In years past it has been like pulling teeth trying to find this document (been an owner for 12 years). Again, thanks for making it easy for us, we appreciate it.
I wanted to take the time to write a note thanking you and Heritage for your superior performance as a property management company for The Accolades. I've been a resident here for almost 10 years and have seen many management companies come and go. You have by far, been the best. I really appreciate your willingness to assist and offer ideals for solutions to problems. Also that you are reachable, respond in a very timely manner and on top of that, are professional and very courteous. You are an amazing team member.
Yesterday we undertook one of the most harrowing and unpredictable situations a Board can take on. We cleaned out a 30 year old, 160 foot, 8" sewage pipe that was deteriorating, and were poised and ready with the City on standby, for it to collapse. This is the only sewer line that serves all of the 90 units in Phase I of our property.
While I was taking photos of each milestone, I was sending in the play-by-play to Jackie on her email just in case a disaster occurred. As it turned out, all is well, but with no maps and the City's prediction of disaster, it was not just a little frightening. Please congratulate Jackie for literally holding our hands through this event. She has done an excellent job.
Thank you, Lisa. Board members, please join me in thanking Jackie for going beyond the call of duty in handling the FHA application process. Jackie has been working very hard on this effort since the day we found out that our FHA approval had expired. We are nearing the end of the application process, and Jackie is doing a tremendous amount of work to help our community. On several occasions during this process, she has refused to believe that documents did not exist or were not already available, and has been persistent in searching them out on our behalf. I have no doubt that we could not have pulled together this application in record time without Jackie's diligence.
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