“Their work is beautiful, the customer service excellent and they have always been helpful.”
“We regret that Jackie has been unable to be satisfied despite our best and most generous efforts.”
A great printer. I have been using Prestige Printing for years and have never once had a problem. Their work is beautiful, the customer service excellent and they have always been helpful. One comment stated that "as any bride would know, planning a wedding is stressful" but what could be stressful about picking out beautiful invitations in a nice store with a team of creative people helping you? Stressful is not a word I would use to describe any of my interactions with Prestige.
I had a really bad experience with this company. I left the store in tears at their rudeness even as I wrote a check for an invitation impossibly late and completely not as promised. However, I moved on. (I was promised compensation which never arrived). What was so frustrating was the attitude that I was to blame as the customer.
I am considered a very positive and easy going person and do not like to say any negative things. However, I am also in the event business and since the time this has happened to me, an alarming number of customers have said to me, "Please do not use prestige printers."
I repeat I do not like negativity of any kind and never post on the internet but this issue was just raised again today with a client and this time it was "You know not to use Prestige Printers." Because I welcome constructive criticism, I hope this is seen as that.
Find Another Invitations Provider....
First, I’d like to say, I wish I had read everyone’s reviews on here. Second, I’d like to say everything that I’ve heard on here is true (from personal experiences unfortunately). Third, please do not let your first meeting deceive you. Please be VERY careful before putting your deposit down, because regardless of what happens, they will not refund it (even when they have delayed significantly). Fourth, they do not care about customer service whatsoever and do not have a desire to improve. Fifth, I’m not surprised that Prestige Printing has come on here and given themselves 5 stars and try to defend their actions instead of apologizing, thanking people for their constructive feedback, and looking to improve, as this is the same reaction I received when providing them constructive feedback. Their actions speak for themselves.
My experience with Prestige Printing has been a nightmare, with the exception of the first meeting with Debbie. She was very nice and creative in selecting the invitations. She explained the process and it sounded very easy – basically, select an invitation, select the wording, review the proof, and place the order. Easy enough…However, reality was VERY different from her explanation.
To summarize, these are my complaints:
1. Never delivered on time –took over 2 months to get my order, and finally when the order was completed, it still had mistakes in it.
2. Rude responses to feedback. Instead of focusing on improving, they try to defend and blame it on the customer….so much for customer service.
2. Mistakes everywhere. No one at Prestige Printing reviews the proofs or cares about the quality. (e.g. missing time of event)
3. Don’t return calls as promised or follow up on the status of your order, even when they tell you to come in to pick up your order when it’s not there.
4. No communication within their company. If you speak to person A, person B will not have any idea what was discussed with person A.
Do not Attempt!. I don't know how they stay in business, they made multiple errors on my printing, they don't respond to calls, when you're in the store they complain about customers, and sometimes outright rude. The few times I went in there they were redoing someone's invitations because of errors too, I read the review too late. And watch out for them responding to the complaints with fives :/
Please carefully consider this company's nasty responses to criticism.
It's somewhat amusing that Prestige representatives "respond" to feedback by leaving 5-star reviews to try and bolster the company's rating on Citysearch. That being said, I cannot speak for anyone else's experience with Prestige Printing. What I can testify to is that the service my company has received from Prestige has been deplorable: poor printing quality, failure to meet quoted delivery time (by several weeks), and unbelievably bad customer service. It's too bad when companies don't take customer service to heart. They get defensive or even angry at the dissatisfied customer, instead of taking a step back and saying "what did we do to make the customer so unhappy? How can we fix it?"
I strongly recommend that you never use this outfit. If your experience is like mine was, you will regret it.
Poor Service (from management on down).
Rather than continue this nonsense, I invite anyone who is considering using Prestige Printing and Papers to read a review that was placed on the Kudzu website on 6/25/2007 (almost a year before I utilized their services). I should have done more research! Feel free to contact Rachel, or her manager Debbie, so that she can explain why I (and this other customer) am just out to "weave tales of poor service and the like".
I trusted Prestige Printing for my wedding invitations. As any bride would know planning a wedding can be stressful, so it's crucial that you select vendors that follow timelines and are honest. This is not the case with Prestige Printing. I was under a time crunch and had to get out my Save the Date cards in a week becauase the hotel room reservations. For that reason, we went with a simple Save the Date card not a special order since we needed a rush. I went in on a Friday and placed my order. They said it would be ready on Tues or Wed. They lost my order stating that the cleaning crew threw it away! (everything except my credit card information) Accidents happen, so I went back the following Tues and placed the order AGAIN! Debbie orginally said that my order would take 3-4 days. I replaced my order on a Tues and it's Fri and I still have not seen my proof at all. I called to ask about my proof and she brushed me off the phone saying not to worry she would work on it over the weekend. Over the weekend?? THANKS A TON! What happened to 3-4 days?? We are now at 7 days and she doesn't take any responsiblity for this order taking so long. They really could care less about customer service. If I misplaced a customers order, I would stay an extra hour after work and finish the order and make it right. This is not the case with them. They could really careless about you once you give them your money. Buyer beware. If you want customer service, do not go there, you won't get it!
In response again to Jackie's complaints, we would like to offer anyone who would like to make a more informed decision the opportunity to view all supporting documentation of this order. The internet is an open book for anyone to weave tales of poor service and the like. We welcome your questions regarding the order and it's timeline, as all emails, signed / dated proofs, estimates and etcetera are kept on file for every order.
We regret that Jackie has been unable to be satisfied despite our best and most generous efforts. Our goal is to satisfy every customer and develop long lasting relationships.
Poor Customer Service Update.
I would like to apologize for using your name on my original post, as I suspect that this is the reason you are responding to a legitimate complaint in such a condescending manner. My post is titled "Poor Customer Service" because my problem was with the service...not the invitations! When my sister and I came to your store and selected the actual invitation for the proof (which had been approved a month earlier), you told us that you could have it printed the next day (which was a Thursday) because I explained to you that I would be out of town and needed the invitations by that weekend. You, however, never mentioned that you were leaving town (which is your right). But at the very least, I thought you would have informed your colleagues of our prior arrangement. I called the store Friday and you were gone and no one could seem to help me (because the job wasn't submitted before you left), and the kicker of all of this is that instead of giving me a credit for $40 when I finally did get the invitations, your manager mistakenly charged me $40 and I'm still trying to fix this with my bank 3 months later. You're right. I would never leave the salon with a bad haircut and when your manger told me that the invitations were going to be over $90 more than I expected to pay, I stated that she could keep the invitations and I would like a refund. However, your manger reminded me that the 50% deposit that was paid would not be returned and I was not about to lose any more time or money. The bottom line is you should have told me that the pricing had changed and you should have told me that you would be out of town and didn't know if your production team could have the order printed by Friday (instead of trying to appease me by agreeing to something that you actually had no control of). Luckily, your manager was willing to refund the color charge and genuinely seemed apologetic. Based on your response post, it's apparent that you are not.
Response to Bad Review.
Hi everyone! Rachael at Prestige. Wow! Famous on the internet!
I was happy to take Jacke's adorable invitation order for her mom's birthday party! Unfortunately, Jackie was in and out of town during the proofing/ordering process (all orders MUST have an approved proof prior to printing) and it certainly took longer than originally estimated (invitations are never promised in a day). Jackie also changed her invitation from "cute" to a more sophisticated look, which required another proof. I left to go out of town during the printing process (You can "track me down" in Disney!) and left the order in capable hands. As soon as the order was ready, one day after proof approval, Jackie was called to let her know she could come by to pick up the invites. Of course, it was several days before the invitations were picked up, and the color charge was HAPPILY refunded, as we understood she was not informed of the extra charge.
Everyone who knows me at Prestige knows I do my very best to make everyone happy! If there is EVER a problem with your experience, or with your finished product - just let me know!! We (all of us) are more than willing to make EVERYONE a happy customer.
Just like you wouldn't leave the salon with a bad haircut - we hope you wouldn't leave Prestige with invitations you are unhappy with. :-)
Poor Customer Service. Reps make promises they can't keep (I was told my invitations would be ready next day) and don't follow up when missing deadline. I had to literally hunt Rachel down in order to determine if my invitations ( a small order of 50) were ready for pick up. When I did finally pick up the invitations, I was charged an extra $90 for adding an extra color...which was not disclosed on the original invoice. Not pleased at all!