Suwanee >Beauty > Hair Fusion Salon and Colour Bar
525 Peachtree Industrial Blvd, Suwanee, GA | Directions 3002434.062734 -84.076223
Mon. 10am - 6pm;Tue. - Fri. 9am - 7pm;Sat. 9am - 3pm;Sun. CLOSED
This was the WORST customer experience I could have. I bought a Groupon for a keratin and had an appointment. On arrival, the lady asked me who called for the appt. I informed her it was a relative and she asked me if i even own a phone, while my cell was in my hand as I was talking to her. I told her I travel for work and my phone if off quite a bit and my mother had given her contact number instead for easier use. she then proceeded to ask me what kind of keratin products I have used in the past. when I said I did not know as it has been a while, she looked at me funny that I did not know!? then told me I had to use her shampoos for the kind of treatment she did and if I did not want that I should call groupon and do a refund (this is before I even made my decision if I should go ahead or not, so clearly she did NOT want me as a customer). Right when I started responding and asking questions, her friend came in and she just walked away and started chatting and told me to leave! as I was leaving(fuming of course!), I tripped and my hot coffee accidently spilled all over my hand (and of course the floor, which I apologized). she then looked at me like I had committed a great crime and I asked her to help me as the coffee was pouring all over me and her floor, the cup had ripped from the bottom. she said I can go outside and use trash can and how I had ruined her floor, as her friend laughed very loudly. Either she is a racist, or very poor customer service. VERY VERY POOR CUSTOMER SERVICE.
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