Between >> Snellville Heating & Air
2071 Nunnally Farm Road, Monroe, GA | Directions 3065533.803084 -83.801768
Monday: 9:00 AM - 5:00 PM; Tuesday: 9:00 AM - 5:00 PM; Wednesday: 9:00 AM - 5:00 PM; Thursday: 9:00 AM - 5:00 PM; Friday: 9:00 AM - 5:00 PM; Saturday: By Appt.; Sunday: By Appt.
My upstairs unit was installed by Snellville Heating and Air three years ago when my home was being built. The unit was manufactured by Lennox and has a 5 year parts warranty. The unit had a piece that broke off that was under warranty and Snellville did not back up the warranty by Lennox and required a 263.00 labor cost to repair it along with a 78.00 initial service call. When I called and spoke with Olivia she was extremely rude and offered a 50.00 break off of the 263.00. This is a family owned business that was not willing to stand behind what they sell and absorb the cost of the labor. If this had happened with a car the dealership always absorbs the labor. If I had any other choice I would not use them to service my unit. Unfortunately, they sold it, installed it and now does not stand behind it. I unfortunately could never recommend this company. This is the first negative review that I have ever felt inclined to write so you can only imagine how I was treated.
Best HVAC company around! – Tapp Plumbing has been recommending their clients to Snellville Heating and Air/ Pro Air Services for quite some time now and has never been disappointed! We always check back with our clients to make sure they are happy with the professionals we recommend and there is always positive feedback! We love having a relationship with someone that takes care of their customers! On a personal level they have also come to our home to do some maintenance, it was nice that I did not even have to be there and could pay with a credit card over the phone. Many thanks Don to you and your staff for having such a great company!
Renee Park/ Owner of Tapp Plumbing
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