13356 Ventura Blvd, Sherman Oaks, CA | Directions 9142334.146893 -118.424423
M-Th 10-6, F 10-8, Sa 10-6
Don't Buy Furniture Here!! – Don't Order Furniture Here!!
We ordered a crib and dresser what we thought was far enough in advance. The salesperson told us we would have it in 10-12 weeks. They were nice when they collected our money but when we called to check the status they always had an attitude. We kept on getting the run around and excuses. Finally we got the furniture in the 15th week. The quality of the Romina furniture is great but not worth the wait. This has been a very frustrating experience. Read the reviews before going to this store
Great Product, Great Employees – The quality of their service & their customer service was great. I will definitely go back and recommend it to my friends and family. I walked in looking for a coffee table and left two matching lamps that I sooo love
What a fabulous place to shop! – I am completely surprised by the bad reviews as I have been shopping here for years and the service is exceptional. You cannot go to Toys R Us and expect the staff to give personal advice and suggestions on what items work best for me.
The Juvenile Shop offered suggestions on items I had no idea existed. They knew every brand model and option available on car seats and furniture. They also offered custom order suggestions when I could not find exactly the look I wanted.
DO NOT REGISTER HERE!!!! – I registered at Juvenile Shop, and it was a terrible mistake. Anna was my consultant for the registry, and I should have known not to register with them when she pushed all the expensive items.
I not only registered with them, but also purchased some expensive furniture there myself. Overall, including my registry, I must have spent at least $7,000. Spending that amount in this economy, I stupidly believed that I would get great customer service. I was incorrect. I tried calling Anna a couple times to adjust something on my registry (you can't adjust the regsitry yourself online, like at Babies R Us), and I was always told that she was on the phone. So I would leave my name and phone number, expecting a call back, and she would NEVER call me back.
I ordered a dresser/changing table early-March, and I still have not received it. My mother-in-law called the store to find out when it would be delivered, and they said it should arrive around May 15th. I called today (May 17th), and they said it might take another 2-3 weeks. By the way, I'm due in 3 weeks. They have no remorse nor do they go the extra mile to even try to contact me when they knew I was expecting it to arrive this weekend.
I also registered at Babies R Us for my smaller items. They were FANTASTIC! Very helpful in the store (Calabasas location). And you can go online yourself to add or delete things from your registry. So you are in full control!
response to reviews – OK Where do I begin I have been working at Juvenile Shop since 1977 I am 3rd generation in our business and it upsets me to read these reviews. I am so sorry to anyone who has not gotten fabulous customer service in our store. We have been here for 30 years and we strive to make sure all of our customers are treated to the best possible experience. Please let me know if you have a complaint I am always willing to listen even if the complaint is about me.We stake our reputation on great customer service and try to go the extra mile for people at all times. Call me 818-986-6214 or email me lauren@juvenileshop I always want to know what is going on. Thanks for listening. Lauren Logan owner Juvenile Shop
Seriously, the absolute worst customer service – Why are these people working here? I am truly amazed at the lack of customer service here. Not only could everyone in the store care less, but they are incredibly rude. I had asked if they carried a certain crib sheet and they could barely bring themselves to look up to answer my question. All of the staff seems annoyed to be there and annoyed by customers in general. This wasn't just with me, this was also with other customers in the store. I don't understand how this place is still in business. For their prices, you would think they could at least maybe, fake a smile? Say thank you? How about looking you in the eye when you're speaking to them. This is all too much for the people who work at this place. Please don't support this store, when there are sooo many other great stores in the area.
Rude, irresponsible, worst store I have EVER experienced – I expected more from this store. They lost my package, acted like it was MY fault. I asked them for the tracking number, they said "we don't do that". They didn't contact me when I asked if they could try and find my purchase. They had promised to contact me, but failed to do so. I had to call them back but by that time they had made decisions without my knowledge that I did not agree with. They never took responsibility, and they were pretty rude though out this entire process.
Never never shop here.
Horrible Customer Service – I went here looking for a Fisher Price Bassinet. Little did I know that this overly-priced store doesn't carry Fisher Price because its "cheap" & made in China as the sales associate told me. "They only carry European brands." I could not believe how truly rude she was when I was still talking to her & she had already walked away. I guess she realized she wasn't going to make a sale with someone who buys "cheap" baby products!!! I will NEVER go there again or reccommend going there, no matter how nice their products are!
This store is terrible for customer service-shop elsewhere. – This is a high-end store that charges a premium and you get nothing in return. Lisa is the only pleasant/competent person in the shop, but it is hard to get to her because she is busy. I purchased more than $5000 worth of furniture(and other items) from this store, and I cannot tell you how rude the staff was to me. Particularly, the other older woman running the store is so not afraid to be rude and unhelpful all the while knowing how much money you are spending. When I called to find out when my furniture could be delivered, she basically refused to help me and said it would take more than a day to find out because she needed to help people in the store. Funny, when I was in the store, it was likewise hard to get any help from that same woman. She did not want to let me talk to the owner who I always tried to deal with because she at least had some sense of civilized behavior. The staff is so not afraid to be lazy and rude to customers that have spent huge amounts of money in that store. Why bother with this store-you can over-spend on nice stuff elsewhere and get better customer service, or at the very least have a pleasant experience. Who needs to be treated like that when you are pregnant of all times!
Not to be confused with juvenile hall, this store has decor worthy of any stylish newborn. – In Short
This is the store where upper-crust parents can tailor baby's entire bedroom. Pregnant mothers and daddies-to-be roam the aisles choosing furniture, crib sets, gliders, strollers, high chairs and more, much of which is custom-made or outfitted for each newborn. With the enormous selection of fabrics, stains and styles, it would be easy to feel overwhelmed, but the friendly staff makes choosing a cinch.
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