13646 Ventura Blvd, Sherman Oaks, CA | Directions 9142334.147993 -118.431058
Neighborhoods: South Valley
Steamer Cleaners is the best cleaners around. They do a fabulous job cleaning and preserving our clothes. They keep great track of our items and we have never lost anything or had anything damaged. When there is a problem they flag it right away or they call if they see it later.
On top of all of this is the AMAZING customer service. Its like Cheers - they know your name! The staff is lovely, friendly and professional. They take their jobs seriously and they know that their service makes the difference. We just moved further away from them but there is no way I would go anywhere else. I highly recommend this cleaners. Their VIP Service is also fabulous - perfect for those very special items.
Customer Service Disaster – I've been taking my basic cleaning to Steamer for several years now and I have enjoyed good service. However, I had quite a large problem with a special item I took in last spring.
I took in several regular items along with a shearling coat (leather outside, wool inside) from my mother which needed a heavy cleaning. I was told that the coat would need to be sent out to a specialty cleaners and that I would have to approve the price before any work was done. That was fine with me. A few days later I received a voicemail with the price, and a day after that I called back and spoke with a man and approved the price. I asked when the coat would be ready and he offered to put a rush on it; no problem, I said, I'd just like to pick up all my pieces at the same time so I wouldn't have to make several trips, as the cleaners is a bit out of my way.
A month later I went to pick up my whole order; the coat wasn't there. In fact, they had no record of it at all. Distressing! I had to make several calls before I was able to speak to Jose, the manager; he did have record of my coat, but it had not yet been sent out since I had not yet approved the price. I told him that was incorrect, that I had approved the price and described the conversation I had with his other employee. Since this was not my mistake (and had quite a bit of hassle by this point) I asked for a discount and free delivery. He balked at both, but he conceeded after I again laid out the trouble I had gone to. He told me he would contact me when the coat was ready.
Of course, he didn't. I called six weeks after that & was told that the coat was ready but couldn't be delivered until I paid for it. Fair enough, so I left my Visa info. Two weeks later, nothing. I called (several times) again, and Jose told me I had to fill out a form with my Visa info. So I did and faxed it to him. A week later, nothing. I called AGAIN and he told me he never received the fax. So who the hell has my credit card info???? This time I mailed the form, and then - nothing. I called last week and Jose again told me he had not received my form; when I made it quite clear that I had mailed it a week ago and he should have it, he said "Uhhh.... hold on a minute...." went to the office and miracle of miracles, there was my form! We set up a time for delivery.
And that time came and went. I called two hours after the window and the employee was all "Uhhhh.... let me see where the guy is....." Finally an hour later I had my coat. And it's not really all that different from how I left it.
So yeah, they've got a lot of candy, and popcorn, and they give out free hot dogs, and they're (mostly) friendly, but there's no way I'm going to trust them with my cleaning again. They've got a little straightening-out to do in their customer service first.
The happiest place in Sherman Oaks! – Steamer cleaners is the friendliest place that I have visited as a business. I am amazed that a few of the staff remember my name when I walk in, since I only go there once a month with lots of cleaning. The munchies are the best thing ever while you are waiting to be served (which is quick). I keep telling my friends to go there!
Yes, the Best in LA!
Great service, superb job of dry cleaning with expert care! I have been a long standing customer and would't think of going anywhere else!
Have brought in some very expensive clothing and the care and cleaning of the items was meticulous!
Angela, the Manager, is always right on top of everything. She is warm, friendly, great attititude and answers any questions you may have.
To be the best, you have to do your best and Steamer Cleaners does no less!
Simply The Best – Steamer Cleaners really does the best job in town. I wouldn't trust anyone else with my favorite dresses. You can really see their attention to detail.
My kids cry when I want to need to run into the bank, and cheer when we drive into the Steamer Cleaners parking lot. The candy, balloons and hot chocolate keep them suspiciously interested in my dry cleaning errands.
Oh! And there are even dog treats for my furriest family member...and I don't mean my husband.
Always great! – I live about a few blocks over from Steamer and love it. I know the staff and they always get me anything I need, whenever I need it. It's a little on the expensive side, but it's a small trade off for the service you get in return. They do have online coupons which help alot.
Finest Cleaners Anywhere – For years, my wife sent my shirts and pants home with our housekeeper. Her price was fair, but the work never professional.
So I took the chance of bringing a few shirts to launder and I couldn't believe how well they came out. Sure it was well pressed, but the stains that I thought would never come out, did. And all this without me bringing to their attention. Angela manages the business like a well oiled machine. The moment I walk in, a young man or woman is there with a big smile and happy greeting. I couldn't be happier and highly recommend Steamer Cleaners.
Oh, and their prices are so low, we no longer let our housekeeper laundry or clothes- Sorry housekeeper.
Great customer service! – Steamer Cleaners ran a facebook special (you had to have the code word) for a free coat cleaning. They took my winter coat and cleaned it, for free! And I think it looks better now than when I bought it! They were so nice and polite, both when I brought the coat in and when I picked the coat up.
Best cleaners in the LA area – Love the staff at Steamer Cleaners for all their help and advice. Best cleaners for my clothes.
super star dry cleaners – I must add a positive review to a business that I think is exceptional in quality of workmanship, professional service, and top notch customer care.
I live in Westwood with many choices of dry cleaners, but go out of my way to take my expensive and high-end designer items to Steamer Cleaners at Woodman in Sherman Oaks. I am in the entertainment business, (and by the way they are very discreet and private about who I am. I often send my personal assistant and she tells me that they can't jump high enough to take care of her too!)
I am thrilled with Steamers and recommend them highly. I had a reallly bad red wine stain all over a beautiful cotton designer sports coat, and thought it would be a total loss, well voila', when my assistant picked it up she was amazed, and so was I. And, if they had not been able to get it out, would I blame them, NO !
I would not. They really did a miracle, and I was very happy.
I have seen only good things and great over the top customer service when I am in the shop. It is too bad that there are only negative reviews on this site, as it has not been my experience at all. (plus they are old reviews, and I am sorry they had such a poor experiece, but judging by the numbers of clothes on those big revolving racks, I dare say they have LOTS of happy clients.) I often chat with customers while I am there, lots of police officers, locals, professionals, and I've seen lots of happy people.
I say, so go in SOON and tell Angela the manager, or Shawn and Nicole the owners that Ken "J" sent you. (they knows who I am) And let them know how much you like Angelas Big smile and welcome. She treats the business like her own.
While you are at it, have a nice cappucino and a dog treat for your pooch!!!! Give them a chance, and write about your experience, don't let only the unhappy people rule the reviews. Sincerely, Ken J, Westwood
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