Burbank >Food & Dining > Castaway
1250 Harvard Dr, Burbank, CA | Directions 9150134.204117 -118.302821
worst service ever – If you are a woman, and you go alone, you will not be noticed. YOu might have to go inside to the bar to get service.
If you sit alone outside, by yourself, waiting for your friends to arrive, you won't get noticed.
the waiters and waitresses will see you, and even give a quick look, but, no one will approach to take your order.
If they do walk by, and you do raise your hand, or you do give them an eye contact, you will get this from them, "Do You Need Anything?"
Now, is that a question to ask a customer at a restaurant?
Even the folks sitting next to us, were having a hard time flagging down a waitress.
There are lots of them, don't get me wrong, they are all congragated inside at the end of the bar.
I am not sure who is interviewing the help being hired, or if they are giving them training.
But, I would imagine, they work and make money mostly on tips.
I only tipped my bartender, because that is where I went to get my service.
Even the boy who brought my food outside, had no manners. When I asked him to place my food elsewhere, because i saw some aunts crawling where he was going to place my food, it is as if I was talking to a wall....He paid no attention to the work "aunts",,,,
don't go there.
you will be loosing out on your money.
Food poisoning anyone? – I would have given NO stars, but a rating is required.
Quick overview: Mold all over our food, extremely salty everything, staff was loud and unprofessional as they carried out their work and held conversations with each other in front of guests that should have been kept private (all evening), obstructed view of LA and sunset because of dirty windows and trees. Very pricey for disgunstingly poor quality food.
Full Review: Went here yesterday (3/9/10) and was terribly disappointed. Aside from the dirty windows that prevented the view that we came for in the first place, the seat cushions were stained, the plates at the salad bar seemed like they had been dipped in water and then just put right back out again.
The salad bar produce was old, wilted lettuce, rubbery cucumbers, and salad dressings that looked like they had been out for days.
Our food was extremely salty from the appetizers to the entrees. We sent our prime rib and mashed potatoes back and asked for them to be cooked without salt. Instead of making a fresh plate, they served from the same batches of potatoes and cut of meat they already had prepared (our server even told us so and then asked if it was any better, wtf?. He was nice enough to change our order to the salmon, but by then (1 hour and a half later) I didn't event want to eat.
The final straw was when our dessert came (cheesecake), It had mold all over the top. Our waiter confirmed that it was mold, and notified the manager (who rightly comped our entire meal - if you could call it that). Two hours later, I left hungry and completely grossed out. My boyfriend and I were sick all night, and still feeling it this morning.
Now I see why this place had all of 5 tables full at sunset, which should be the height of their business.
Where's the pride of ownership?
Better than it use to be – I went to my company's Christmas Party here years ago and it seemed pretty basic except for the phenomenal view. Literally, I felt like it was a factory. But I went their for cocktails in the bar recently and it was really casual yet a little upscale. Felt like make business deal here if only I had a business.
A great place to have a dinner or banquet – I have had the opportunity go to Castaway a number of times and have always had a good experience. The waitstaff is very courteous, the view overlooking the valley is amazing and the food is good. I have also had the opportunity to go to a holiday party and found the banquet space a great place to party!!!
Spectacular views, cozy firepits – This is a stunning place to have an event in the Valley. Tucked up in the mountains next to a golf course, I have been to many parties there day and night. I prefer being there at night in front of the fire pits. Good cocktail service and the staff works hard.
Managers- Terrible. Servers- Awesome. – I was recently there on Thanksgiving, and I've been there a few times before. I used to work in a restaurant as a manager, so perhaps I'm extra critical, but sheesh is the management terrible there.
I witnessed a particular example on thanksgiving. An elderly woman feel on the stairs by the fish tank. A nearby male server immediately passed his tray of drinks off, and assisted the woman, checking if she was okay, and even as she kind of shyed off to her table, he brought her shoe to her. Someone suggested to the server that he report the incident to a manager in case there were any legal problems later (if the woman were to sue). I saw the server tell his manager, who seemed to care less, and proceed to yell at the server, something about, "What am I supposed to do about it?" I was shocked that the manager would treat the kind, helpful employee like that. I tried to catch the name of the server on his name tag, something long starting with a "W". Anyway, I was impressed by the server's professionalism in continueing his work. I bet he's used to incompetent management.
The valet service also works very hard. Those boys are literally running their entire shift, and they were very polite.
It did not meet my expectations – After learning about this place on TV I decided to visit it with my wife and daughter. The recommendations on TV were great and the view very attractive. Unfortunatelly, my expectation were not met. The food lay out on the center of the room was messy and not reorganized to keep guest happy. The view is great, no doubt about it, but service is not.
Here to Defend The Castaway! – I was always interested in trying Castaway, but was scared off by bad reviews posted online.
I have now been twice within the last few weeks (summer 2009) and both times had positive experiences.
My first Castaway experience was dinner for 4. We had friendly and attentive service and a table by the window with a lovely nighttime view of the valley. There aren't any surprises on the menu (which has been described as "tired"), but I like to think of it as "traditional." We had steaks, salmon, and sea scallops. All of it was enjoyable, and everything was perfectly cooked. There was no reason to complain about anything we ordered.
My second experience was for Sunday brunch. All the standard brunch items are there (including extensive dessert options), and as good as any other Sunday brunch buffet. Sitting outside on the patio overlooking the valley added a lot to the experience.
Based on my experiences, I will happily go back to the Castaway.
Valet stole my car fuses – Everything was working (complete) in my car when I handed the keys to valet. After dinner, got the car back from valet and drove away. Turned my radio on, dead. Plugged my cell charger to the cig lighter, dead. Overhead console, dead. I said to myself that's weird. Since I have another car, I didn't use it for a several days because cannot live without a radio while driving. Several days later asked my neighbor who knows about fixing cars and he told me most likely blown fuse. We opened the fuse box and behold! 4 fuses gone. He smiled and told me fuse just don't evaporate. So just beware.
Appalling Service! We didn't even eat. – I thought that would be an amazing place to take my fiancee for valentines day. I made my reservations on Jan. 10th for 9pm - I had a feeling it would fill up quickly. We walked in the restaurant at 2 minutes to 9pm. The lobby was enormous and packed wall to wall. The hostess told me that it would be a 25 minute wait. That's ok, after all this is supposed to be an amazing place and it is valentines day ......................... 30 minutes later I asked her how much longer, she told me it would be another 15 minutes ............................. another 30 minutes later, the hostess, who was getting snappy at this point because we were not the only ones that were unhappy, told me that there were still 7 people in front of my name -we had been waiting for an HOUR. I asked her if she thinks they overbooked a little, she said that they TOTALLY overbooked. I commented on how I thought that was a horrible business practice and we left - hungry and angry. Shame on this restaurant - and it seems from the reviews on here that the food is not even that good. The prices were about $60 per person, not including drinks and tip. If I go to an expensive classy restaurant the last thing I want is to be treated like cattle.
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