Savannah >Lodging > Gastonian
220 E Gaston St, Savannah, GA | Directions 3140132.069584 -81.092749
Mon. - Sun. 24 Hours
Neighborhoods: Historic District - South
Was the low point of our honey moon.... – Let me start off by stating that my wife and I are not world travels nor are we rolling in dough. So we decided as a honeymoon treat to ourselves to find the largest suite in a charming B & B that we could. After a lot of searching my wife fell in love with the pictures and the reviews of the Gastonian in Savannah.
After our wedding we made the trip from Atlanta to Savannah with dream of elegant 4 - star customer service, a beautiful room, and a memorable honeymoon experience. It was Christmas eve and we're looking forward to seeing the town all light up.
Boy were we in for a surprise.
It all started when we arrived early for check in (I admit that I had forgotten what time it was). We arrived and I thought we might be able to check in early or at least drop off our bags. Instead the guy on the phone ignored us through TWO phone calls and then curtly told us that we were too early and that we could park in the back if we wanted.
NO offer to help us with or watch our bags
NO offer to call us a cab
NO suggestion of a place to go..
This was just the beginning of the unbelievably lackluster customer service that we experienced for our entire stay.
Our very simple requests were treated with out any humor or grace.
An ice bucket and two extra stems was like pulling teeth.
The staff were evasive, rude, or seemed to constantly be put out by being there.
I didn't want people groveling before me but for $425+ a night and our honeymoon I was sorely disappointed.
When we talked to the manager (who we didn't actually see until the morning of our checkout) she didn't seem surprised at all and commented that it had been 'awhile' since she had any complaints. She gave us a gift certificate that is collecting dust somewhere.
It is my most ardent suggestion that you spend your money elsewhere. Notice the dates on all the 5 star reviews.
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