Aiea >Doctors > LensCrafters
98-1005 Moanalua Rd Spc 202 Pearlridge Mall, Aiea, HI | Directions 9670121.386336 -157.941748
M-Sa 10am-9pm, Su 10am-6pm
DON'T GO!!! The office was very clean and the people were so nice BUT they did procedures/tests that were unnecessary and, known to them, NOT covered by insurance!
I got a bill in the mail for what was supposed to be a standard annual eye exam. According to my insurance it was not so standard.
I asked questions. I thought I was well informed. I didn't look up every test they were doing because I believed what I was told that it was ALL COVERED. It clearly stated on my insurer's website the test they performed was not covered but I didn't think I needed to ask about each individual part of the exam.
So it comes down to this: either this office is SNEAKY or STUPID. They knowingly do a "Standard annual eye exam" and don't disclaim that insurance will not cover parts OR they don't know how to read/relay current insurance coverages when preparing an "estimate".
I will not say I am totally innocent in this matter because I'm not. I should have asked about EVERY movement they made. I should have picked through the procedure with a fine tooth comb comparing it to my insurer's website. But I trusted them when they said it was ALL covered. I trusted them; MY MISTAKE!
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