4408 Vineland Ave., North Hollywood, CA | Directions 9160234.150617 -118.370012
Neighborhoods: Valley Village, South Valley
Careful when requesting delivery – This Pizza Hut doesn't seem to require that delivery drivers speak English, which results in drivers getting lost, confused, and delivering ice-cold pizzas. Last night, our pizza arrived on time, but unbeknownst to us, the driver stood outside our building for 10 minutes trying to call a defunct phone number linked to our account because he didn't understand the important instruction also linked to our account: CALL INTERCOM; DO NOT CALL CELL. We had to go all the way down and let him in because he didn't know how to operate the intercom, and he lied to my face: "It not working. It not working." He didn't even try to use it (we would have heard the dial tone.) I called to report this and ask what could be done, and the first person I spoke to said he'd have to get the driver's story. Good luck, since he's a horrible communicator and makes excuses. He also said he couldn't refund my card. Um...okay? If a waitress screwed up my meal at a restaurant, she wouldn't get a tip or we'd get some compensation for the trouble, right? The driver messes up and I don't get anything out of it? I spoke to someone above him and ended up getting a credit to our account. My advice: PICK UP YOUR PIZZA from this location, and always ask to speak to a manager if you have a complaint, because everyone else is full of excuses and BS.
This national chain is a household name, thanks to its deep-dish and stuffed-crust pies. – In Short
Kid-friendly eat-in restaurants and small takeout shops alike sport interiors done in the signature red and white with a touch of yellow. Orders are placed at the counter--whether customers choose to stay or go--and pies are baked per request. Pizzas--from the hand-tossed to the twisted crust--dominate the menu, but the restaurant also offers chicken wings, salads and cinnamon bread sticks.
OK Pizza – Gourmet this is not, but it is reasonably good pizza. They offer a variety of crust options -- from traditional thick or thin to cheese-stuffed or cheese-layered. The wait time for deliveries is usually fair, and if you ask there are typically a variety of special offers and discounts.
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