Honolulu >Automotive Sales & Services > Tow Jams
1736 Mary St, Honolulu, HI | Directions 9681921.322190 -157.886607
Neighborhoods: Kalihi - Palama
Horrible. (Also address listed is wrong, they have moved to 123 Puuhale)
Severely damaged car while towing. My car was towed at night and when I got to the lot to pick it up, 7 miles away, I found multiple scratches and dents, including a very large scrape along the right front side, and the rear bumper had a 10-inch crack that will require a complete replacement part.
My car was parked outside on a small incline but they claimed that qualifies as difficult hookup, meaning an above- or below- ground hookup in a multilevel building, and charged us an extra $30 fee for a total of $190.
Employee was rude from the start, with a condescending, arrogant attitude. He tried to intimidate me and completely denied that any damage was caused by the towing of the vehicle, He became much more polite when I called the police and an officer arrived to help sort out the problem, which I will be pursuing by way of a civil trial in small claims court.
Bad, bad, bad – The same thing happened to me as the other reviewer. The tow truck driver actually told us it was the law that he charge us $120 just for coming out, but he was giving us a break at only $80. He was verbally abusive to us even though I was crying and my friend had just had knee surgery. To top it off we were legally parked. We ended up paying him $50 after arguing for quite some time. I came home and immediately looked up Hawaii's tow truck laws to find out that statute 290-11 says they are not allowed to charge the owner of the vehicle if they show up to the scene. We should have called the cops.
Witness to bad ethics – Im over at a friends house watching a movie when I hear a man outside exclaim in a near desperate manner "get off my car man! Dude, get off my car!"
My friends and myself rush to the windows wondering what might be happening.
I witnessed this guy hugging the tire of his car telling the tow truck driver to get away from his car.
In the process of about 30 minutes I witnessed the two drivers swear at this man, shove him, and nearly assault him with equipment. We also heard the tow truck driver tell the man that he either has to pay 50 dollars to recieve his car now, or they will tow it and it would cost him $200.
After that event we grabbed our camera and announced that we were video taping the event.
Moments later the two guys who were trying to get the drivers to stop finally announced he had less than 50 dollars and asked if that would be enough. One of the drivers seemed frustrated enough to tell the guy that we were video taping and he cant accept the money
due to that.
To my knowledge Hawaii statute 290-11(b)(1) states that if you catch the tow truck driver before he actually tows the car away and tell him to unhook it all, Legally that driver/operator is supposed to RELEASE the vehicle at NO CHARGE.
They travel around this residential neighborhood hunting for vehicles that may be in violation and extort people who are ill-informed about the laws concerning the matter.
Im enraged that the employees of this company would so easily disregard these statutes and laws as if it were a common business practice.
I seriously hope that they stop these actions and practices and actually tow cars that are called upon rather than seeking them out.
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