1018 Shoppes At Midway Dr Ste G, Knightdale, NC | Directions 2754535.796793 -78.510081
Beautiful salon – I have been going in to Island Nails for several months. This is the cleanest of all the salons I have used in the past. There's never the chemical odor that you have with other places. My technician, Paula, is best and friendliest of all the ladies there. I have had one bad nail fill-in, but this gentleman no longer works at the salon. As far as the complaints are concerned, I think, like with a lot of the salons owned by foreign-born folks, there are times that the language barrier causes problems. It is important to remember to be clear with your requests and speak in simple terms and try to remember that folks from other places don't understand our country or urban slangs.
Closes at 8PM – This is the only nail salon I know that is open 7 days a week, opens as early as 9 in the morning and then closes at 8 at night!
WOW! That is definitely good work ethic....
I'm glad I found this salon...its so nice with all the pink, and then a chandlier in the middle is a nice touch :)
ISLAND NAIL SPA IS GREAT!
horrible experience – I have recently had a bad experience with the ownr BILLY. for over charging me for things i didnt receive. I tried to pull him aside to discuss his mistake and to get my money back that i had over paid . But instead he raised his voice at me and tried to make a big sene. Then he tells me dont ever come back and when i tried to tip the lady who did my nails he took the money and said if u dont take i will trash it. So i went and got mh money and while walking out he apologiizes to all the customers inside for my actions. when he was in the wrong the whole time.
bad experience on multiple occasions – This nail salon gives bad service and bad attitudes. People are rushed through services, treated with disrespect and multiple times I did not get the full service I asked for. Last time I went, my nail technician rushed through my manicure and the result was messy nails. I was going to ask for them to be redone, but I could not get anyone to help me and felt like I was an inconvenience. That was my third time going; I hoped my experiences would get better but they got worse, and I will not be going again.
Island nails has given my family and I poor service on various occasions. We thought it may have been a bad day, so we went again, and service was still poor. Here is what happened during our visit:
First: I paid for a deluxe pedicure. The owner was in such a rush to get all of the customers in he rushed through my pedicure, gave me a basic pedicure instead of a deluxe, but still charged me for a deluxe. He was also rude and it was clear all he cares about is money, not the customers.
Second: I asked for a french manicure with french tips. I asked three times for this service, and the final time I told him was right before he rung up my charges. He charge me for the french tips, but seemed to forget what I wanted after he had my money. I did not receive the service I asked for, but felt it was useless to ask him to correct the issue.
Third and the worst: I had asked for a special design on my toe nails; after I reminded him politely several times about the design, I thought he knew what I wanted. He finished putting on a coat of polish on my toes and sent me to dry them. I thought he would come back and get me when he could do the design. I waited twenty minutes, and finally had to find him to ask him about the design. He had forgotten, and then I was sent to wait ten more minutes for him to find someone to do the design. I had alreday paid for the services (including the design) so when my nails had dried I went to leave. I was chased out by a nail technician and accused of not paying. When I went back in, the owner (who I had personally paid) said I did not pay for the design and wanted more money! I refused and reminded him of the various times I had told him what services I wanted and that I had paid (and overpaid) for my services. I was embarrassed and appalled.
Other customers there were also looking very annoyed and discouraged. I would stay away if you do not want to receive bad service and be cheated and overcharged.
Response to owner's review below "untrue complaints" – I stated my horrible experience below, and it was the owner, Billy, who treated customers with disrespect. Also, we did try to discuss our issues with him, and he cut us off, was rude, and impatient. I doubt the negative reviews below were random or made up. I am sure these customers are telling the truth.
Untrue Complaints! – I represent the owner of this spa. The reviews above are uncalled for, probably from a disgruntle customers who may have had a bad day when they made this accusations. These false accusation may possibly be by competing salons in the neighborhood.
Before anyone pass judgment. Please take notice of our score given by city inspectors. Our score is in the high 90s. We strive to keep our facility clean and hygienic. Prior to any accusations such as these, you should first contact the State Board or the City. We would gladly give you the contact information for these department.
These reviews are untrue and can not be trusted. Just drive by any evening and see our clientele. We are packed, full house. Our service is good and the salon is tranquil and beautiful. Customers do have choice when they choose a good salon. Our business speaks for itself.
We take all complaint seriously, and will take any and all measures to correct. If its true we will fix immediately. Again, these reviews are mere drive-by opinions. Any customer can speak directly to Billy, the owner if they have and formal complaints.
Nice decor, poor manners & cleaniness – Went here more than once to see if it was just an "off" day the first time or two, but no such luck. They don't clean the returns on the pedicure chairs so when they take the covers off (not often) you can only imagine all the dead skin and debris behind it that's getting churned in your water every time. Also, the nail files are used customer after customer - they should be sterilized, if possible, or thrown away after each customer. Big turnover of technicians except for the husband and wife owners. Not very friendly. They have a beautiful shop in a great location, but just no personality to go along with it. A little conversation and deep cleaning on a regular basis would turn this place around. They don't take checks and they charge you a dollar extra if you use your debit or credit card.
Not Clean they dont change the disposable items such as files and buffers etc... – The nail salon is dirty they are using the same emery boards and files on everyone when those things are supposed to be thrown away the things on the electric tools they use are not supposed to be reused what if the person who went b4 you has aids then they use that same tool on your hands and accidently cut you or file down to low then guess what they just exposed you to that disease just that easily.
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