Garner >Health & Medical Services >
Doctors >Roane, Karen, MD Roane Gynecology PA
500 Benson Rd Ste 101, Garner, NC | Directions 2752935.704493 -78.613417
Absolutely Terrible. I have gone to Dr. Roane for the past 2.5 years. She has been nice enough and I understand her to be fairly intelligent and knowledgeable about her profession. HOWEVER. The nurses are terrible. One called me a liar -- TWICE. Which was neither true in these cases nor appropriate for a nurse to do. They continually messed up my charts to the point that Dr. Roane was claiming I had experienced certain symptoms that I never had. In another case, I was worried about a benign lipoma and she instantly recommend surgery - after speaking to me about it for about 30 seconds. Super unsupportive and unwilling to invest time in her patients. My average wait time is 45min-hour after my scheduled appointment time. They always claim it is an abnormally busy day. Dr. Roane will then spend about 5 minutes with you. Not only did I find her staff overwhelmingly rude, she has charged me repeatedly for tests I pointedly asked not to be administered. I have been undergoing the same strange symptoms for about 1.5 years and it seems she is using a trial-and-error approach to my issues, rather than seeking out a real diagnosis. My general practitioner recently warned me about her practice which helped me to finally decide to leave her care. I would not recommend her to any other women.
I was a patient about 13 years ago and loved her care and staff. Now I'm back in NC and needing to see a Gyn and was excited about going back to see Dr. Roane. Now that I've read these reviews I'm very hesitant about making an appointment. The last thing I need in my life right now is more problems.
Dr. Roane, PLEASE fix your office staff issues so I can return!
Unbelievable – Wow...I have never dealt with staff that were this rude. It has really blown my mind. These people do not care about the patients AT ALL. I have given them many chances, now we just needed a refill to be called in and they were ignoring the request from the pharmacy and when i called, they said they don't take refill requests from patients, that my pharmacy has to call. So after this went back and forth for two days, i called and asked what gives??? and they said i would have to pay $10 for the prescription to be called to the pharmacy and would that be Visa or Mastercard!! They refused to call it in until i paid them this fee...even though it has been my prescription for years and I was just in their office two weeks ago with a routine check up. So, out of desparation, i paid the fee and they still havent called it in and have left for the day. Wow...and to top it off, everytime i have ever spoken to the office staff, i have been talked down to and treated rudely. I would never ever reccomend this Dr. due to the poor customer service and i now see that many others have had this negative experience there, as well.
Super Doctor, Office Needs HELP – I can heartily recommend Karen Roane as a doctor. I have gone to her for the past 16 years and have no complaints about her care. She has always been warm, friendly and compassionate. She does take the time to make you feel at ease and I appreciate all the service she has given me. Karen Roane stands head and shoulders above most doctors I've known.
Still, I must complain about the way her office operates. Not once, but twice, I have gone for my appointment to be told that they no longer accept my insurance. They told me they thought I liked them enough that I would pay out of pocket. Last week, I was called four times (automatic) to remind me of my appointment but at no time did anyone check to see that my insurance was no longer accepted. I was not notified during the year that my plan had been dropped either.
Now, as much I hate to do it, I must find another doctor.
I have insurance and TRICARE, but her office doesn't accept either one.
So to end this, I love this doctor and her nurse, Vi,but the customer service from her office is lousy.
GREAT CARE! – I was referred to Dr. Roane approximately 1 year ago. An issue was noted during my annual assessment. Since its occurrence, Dr. Roane and her nursing staff have been vigilant about making sure the issue is resolved and that I'm informed. She is wisely aggressive in monitoring and ordering follow up test in an effort to prevent or attack any underlying problems. In addition, the office staff has been professionally pleasant.
Best GYN! – I have been a patient of Dr. Karen Roane for at least 16 years and give her the higest rating possible. She is kind, caring, listens to concerns without a "rush you out" demeanor and is genuine. She spends time with her patients and this in turn can lead to a little longer wait time but the service she provides is worth it.
She is a one woman show with two offices so those who see her should be understanding that they expect the same quality service others receive and may have to be there a little longer!
People need to see for themselves what quality service she provides and make their own judgement. I highly recommend her to any woman.
The office staff has their days, just like most of us do, but that has no bearing on Dr. Roane's personal care and service to her patients!
BEWARE!!!!! – If I could give minus stars,I WOULD!!!! I went in July for an anual pap. I had gone three years without insurance, so three years without seeing a doctor or more. This was a visit that should have been free through my new found insurance. In an obvious ploy to pad for more money and more trips for me, I was sent for an ultrasound for a problem I had four years ago, that had not caused me any problems from that time and was not at present. My bill was coded wrong and so, it was not just presented to the insurance company as an anual. I have called, written and gone by the Garner office three times, which was locked tight at different times and on different days. Now I have over a thousand dollars of charges for a free visit and am being ignored by Dr Roane. They keep putting the blame back on the insurance company, who sent me something showing me how the office coded the visit. If you don't want to have this happen,only go if you have LOTS of cash in your pocket to pay with!!!
Don't Go – I have gone to Karen for almost 5 years and since I only went for my annual pap, she has been fine as a gyn.
The office has always been a different matter. My average wait time is 45 minutes. The phone system is beyond horrible; it is a nightmare to try to get a human on the phone. The timeliness of returned calls is about 1-2 days, not the greatest. And the staff is hot and cold on being pleasant.
But the reason I will no longer go to Karen is because of recent events. At my annual pap a few months back Karen thought I had a heart issue because I mentioned a pressure in my chest once. I told her I was under a lot of stress in my personal life and had bouts of acid reflux. I went to see the Cardiologist since my insurance covered it; the EKG came back normal and the Cardiologist indicated that she had no further concerns after I explained the stress and acid reflux.
A month ago I lost my job so was trying to transfer my current birth control prescription from on line to a local pharmacy. Karen would not authorize this because she had not received approval from the cardiologist that I was fine.
My issue with Karen and her office are:
1. Karen is covering her butt because if she had bothered to read my chart she would see that there are no heart issues on either side of my family for over 4 generations. 2. She does not listen because when I talked to her at my annual visit I told her I was stressed out and had acid reflux.
3. She is not concerned about my welfare because an unexpected pregnancy at my age would result in far more complications then a non-existent heart issue.
4. I have serious problems with her not addressing this issue with me directly. I finally got an answer from the nurse after calling Karen
Awesome doctor, terrible office – Being a great doctor goes a long way. When it comes to gynecologists, you want someone who will put you at ease and has good bedside manner. Dr. Roane is by far that doctor. She has a wonderful demeanor and she made me completely comfortable.
Unfortunately, to get to Dr. Roane you need to fight your way through her office. Every time I have visited I have had wait times of 30-45 minutes with one nightmarish wait of 90 minutes. Her staff is incredibly rude and doesn't seem to know how to do their jobs. Her nurse is curt and abrupt. At one visit I had to wait 10 minutes to check in while the front desk staff finished filling out something. When I discovered all that checking in entailed was giving my name, I was understandably displeased.
I really do like Dr. Roane but I don't think I will be going back. I don't have full afternoons to waste waiting to have the "honor" of seeing her.
My Best GYN Experience Ever! – I'm 31 yrs old and have been seeing a gyn every yr (sometimes 6mos) since I was 15 yrs old. Dr. Roane is the sixth GYN I've seen and the best yet! She was super friendly, knowledgable and I didn't feel like she was only there for the money. I would recommend her to anyone and even if I move, will probably come back to her!
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