Raleigh >Hospitals > Holly Hill Hospital
3019 Falstaff Rd, Raleigh, NC | Directions 2761035.782334 -78.583949
Open Daily 24 Hours
I had a terrible experience here. I woke up on Christmas eve with a pillow over my face- my husband was trying to kill me. I grabbed the phone, called 911, & taken here in handcuffs. I had nothing on but my nightgown and it was in the 30s. Nobody gave me a blanket. I sat in the waiting room for at least 6 hours freezing. When I finally got to the floor, I was given an ice-cold
meal- 2 red hot dogs & soggy fries for Christmas dinner. They kept me for 3 weeks even though I said I was NOT suicidal or homicidal. They didn't change any of my medications or do any therapy. Basically I sat around and watched TV and colored. The patient rights poster said that we had the right to be treated with dignity and to have some outside time daily. In three weeks, I never went outside ONCE! I wrote a long letter of complaint to the patient advocate and received a letter back saying my concerns were being addressed- so much for that. And I have a physical problem requiring me to wear gloves to have a bowel movement. I asked for one every day but they never "got the order". It was humiliating. And I forgot to mention the strip search- I had to completely take off every stitch of clothing in front of two strangers while they looked over every square inch of my body and recorded all scars and marks. No compassion!!!!
This place should be shut down. It is positively filthy. The assistants use profanity (including the F word) regularly. I was more afraid of the assistants than I was of any patient. My bed was ripped, the sheets did not fit and I found a dead roach on my mattress. Assistants barked at patients, even those who were compliant. Mold was growing on my AC unit. Several assistants turned a blind eye to some patients that managed to smuggle in weed and they smoked it on the floor. Every patient I spoke with spent 5 to 10 hours waiting to be admitted. I waited for 6 hours. The chairs in the waiting room had vomit on them and there was about 1/2 of an inch of urine on the floor in the holding area bathroom. My case worker was the only good thing about this place. Entertainment consisted of crayons and paper. I felt like I was living a nightmare. These are only the high notes of this horrible experience.
STAY AWAY from this nightmare at all costs! NEVER commit your child and get stuck here. It's like a cheaply run YMCA camp, with inept nurses, and lazy social workers. Nurses fudged records to make it look better. Psychiatrists are over-worked and almost always miss the mark. It's unsafe for any adolescent as it is understaffed; fights and arguments happening regularly. This place will CAUSE more problems than it will ever help resolve. Their business office is downright NASTY, and mean. STAY AWAY! This place is a nightmare worse that anyone's mental or drug abuse issues!
Staff "ok", finance department horrific – Had I known when a family member went to Crisis and Assessment/Hospital that I would not have any say in where she was admitted, I would have gone to the facility I wanted her placed at myself (Moses Cone or UNC). Finance Department was obnoxious within 2 days of this family member being ADMITTED, not discharged. Called regularly about payment that insurance wasn't covering. Even told me that if I pay everything today it will be less than $700.00, but if I wait more than 2 days, it is $1400.00 (this is all while my family member is still in the hospital). I said that they could go ahead and charge me the larger number, then the finance person recanted and said they would give me longer. Which is it? I will NEVER go there again. My family member also reported that a staff member assaulted (slapped) a patient. When I visited, the facility was not treatment based and didn't appear to be until we went through our discharge counseling session (these types of sessions would have been great if they were occurring throughout my family member's stay). Overall, thumbs down. If you unfortunately have to receive services in a psychiatric facility for yourself or someone you love, take the drive to UNC or Moses Cone if at all possible. Moses Cone was a phenomenal experience compared to Holly Hill.
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