Phoenix >Health & Medical Services > Roadrunner Pharmacy
711 E Carefree Hwy Ste 140, Phoenix, AZ | Directions 8508533.799028 -112.065078
Neighborhoods: New River
VERY VERY disappointed that this pharmacy canceled my order by phone but shipped it anyways. Now they are charging ME and will not REFUND MY ORDER BECAUSE THEIR PROCEDURES WHERE NOT FOLLOWED.
Very POOR business and customer service. WILL NOT do business here and will let all of my vets know I will not purchase meds from them as well.
WORST PHARMACY EVER!!!! – I went to my vet first thing Friday (7/1/11) morning with a very sick cat. My doctor called the prescriptions in to Road Runner Pharmacy around 9am (AZ time). The person she talked to told her they would be "overnighted" to my home in Richmond, VA.
It is now Wednesday afternoon and I still have no medicine. Did I mention I went Friday (5 days ago)? My cat is SICK. I need medicine. They supply medicine. I called and was told that it was shipped Tuesday but won't arrive until Thursday.
In Virginia, when someone tells you they are going to overnight something to you, we then assume you mean you will over night it to them.
In Arizona, apparently, overnight means 3 days standard shipping. Did I mention my cat is so ill she will not eat and is totally dehydrated due to the diarrhea she's had for the last 6 days?
I called Road Runner looking for my desperately needed medicine, and was told... (as if I was the stupidest person on the planet), that it was a 3 day holiday. I mean, what on earth was I thinking, thinking I could get medicine for my very sick cat in a timely manner when clearly, in AZ, when you're ill, your disease can take a break for the holiday and resume when the lab has time to get the medicine to you.
I'm not buying office supplies, where you can take a week to receive them and no one dies. I'm buying medicine for a very sick animal who desperately needs help. What kind of operation are they running? Are they not aware of the importance of medicine? Don't they have a duty or obligation to do no harm? Well they've done harm. Shame on them.
This is unacceptable on every level. What good is a pharmacy that takes a week to get your medicine to you. They SUCK!!!
Cheapest Price, Free Shipping! – I love this pharmacy! After the bad news that my dog has Valley Fever my fears that I would have to take out a second mortgage on my home to pay for her meds were alleviated. My Fluconazole prescription for 260 mg/90 capsules was filled here at only 56 cents a tablet!!!! Can you beat that?? What a good deal! From the time my vet submitted the prescription to receipt of the capsules, it took ONLY 2 days!!! Great service, stupendous price and friendly people. Yes, Free shipping too.
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