Glendale >Household Appliances > Spencers TV & Appliance
10220 N 43rd Ave, Glendale, AZ | Directions 8530233.579125 -112.151929
Great people, terrific selection, locally owned. None better.
Spencer's offers superior products and, most importantly to me, superior customer service. They truly put the customer first in every way.
I have never met a nicer salesman in my life. LT is very friendly and helpful. We told him what we wanted and what we didn't want and he wasn't pushy just showed us the types that he felt we would want. He didn't try to talk us into the higher price items. Also we had a couple problems with delivery dates...Our problems not the stores and he was able to hold the items untill we were ready for them to be delivered and then he made sure they were delivered on the date and time we wanted....Highly recommended store.
We bought a complete kitchen appliance set from Spencers. When it was delivered, we noticed what looked like a dent in the door, but what was really a slight bulge. We asked them to replace the door or exchange the refrigerator. They said it would take as much as 30 days to order a new door.
Within two days, the ice maker and the water dispenser were not working. We had a repairman come out and look at it, but he was unable to fix it. They said they would exchange the product if it could not be repaired, but then they backtracked and said that it could only be replaced after a service visit following an inspection visit to see what the problem was.
We've been waiting for some resolution for over a week now and every time we try to get answers from them, they are very rude and short with us. We're just trying to get the product we paid for, but now that they have their money, we're not high on their "to do" list.
I will make sure never to do business with them again, I would encourage anyone else reading this to stay away as well.
I've never had a sales person be so professional and soooo nice by going the extra mile. I highly recommend that if you go to Spencers in Glendale.
Spencer's is very good. We have used them for 20 years, and continue to do so. We have also gotten great deals and service at Home TV and Appliance down the street. It is good to have 2 family owned chains like this in the Valley, so that one can skip the big-boxes and support local business.
I feel the salespeople at Spencer's look at their position as a career rather than a temporary position for a student trying to supplement their income which shows much more pride in their customer service. It's also nice to know you can deal with that same person 5 years later if need be which says a lot about a company's capability of retaining their staff. Richie even took care of the tedious rebate form that no one ever finds time to actually do. I will definitely be returning to Spencer's when I'm ready to upgrade my kitchen next year.
I highly reccomend Spencers to anyone, they are knowledgable, they have the best price and I also found out they are locally and family owned and operated so all the money spent there stays in Arizona.
I have had multiple great experiences at Spencer's. We have purchased all our home appliances at Spencer's. They are a locally owned store and have impressively low prices and high quality products. The thing that makes us keep coming back to Spencer's is the staff. They are HELPFUL and make sure you get what you need and in your budget.
I first looked online for the stove I wanted to buy. I called Spencer's and talked with Michael De La Piedra. He told me he had the stove in the showroom and gave me a fantastic price for it. Spencer's beat Lowe's price for the same stove by $200. Needless to say, I bought it at Spencer's.
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