9805 E Bell Rd Ste 120, Scottsdale, AZ | Directions 8526033.639297 -111.869456
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: North Scottsdale
Worst mortgage company ever! – It appears their service has really gone downhill. A few years ago they had good reviews, but nothing good recently. Stay away.
They tease with great rates and fees, but can't actually follow through. The underwriters requested the exact same information 4 different times. Debbie and Cindy would not return phone calls.
They charge you fees upfront so when they can't follow through on your loan "oh well" they already got your money. I read reviews before trying them - they were about 1/2 good 1/2 bad , now that I look at them again it appears all the good ones were written some time ago. Please beware and save yourself the frustration of dealing with them!
Hart West IS GREAT – I have just completed my third personal loan with Hart West. I am also a realtor who has referred about 10 customers to Hart West as well. Everyone seemed to be very pleased with the service and the office personnel. I decided that instead of sending them my usal box of candy in appreciation I would write a letter complimenting them on their service. In this regard, I decided to look at City Search to see what others have written. I was dumbfounded to discover a letter from an unsatisfied customer which made no sense.
This "customer/letter writer" was critical of Debbie which surprised me as I thought she was a delight to work with. The letter writer also criticized the fact that the upfront fee which covers the appraisal and credit report was not refundable if the loan was not finalized. This is true of most all mortgage companies not just Hart West.
Also, I found it very satisfying to be able to speak with someone during normal business hours. This is not the case with most other companies and also most of my LSR are less than two days after Hart West receives the completed application.
Hart West is an extremely friendly company. I am just amazed that this letter writer would be so critical and yet deal with Hart West for over ten years. I have come to the conclusion that it is a creation of a competitor of Hart West. I know that I, as a realtor who has dealt with diverse mortgage companies, have had nothing but pleasant experiences with Hart West and do not hesitate to recommend Hart West to my customers.
Excellent BROKER – I have done a few transactions with Hart West and each time has gone very smoothly. It is always a pleasure doing business with them and I will continue to utilize them for all my mortgage needs.
Minimal Fees, Good Service! – The application process was well explained...and we received exactly what we were told. Great company, I would recommend to anyone looking to refinance their home.
Great Help with First Time Buyers! – Great website and insightful friendly staff! I got exactly what was quoted to me. No hidden fees or charges. Great service! I was a first time buyer and Hart West truly helped make this process much easier than I had anticipated. I'll be back to Refi...
Best Mortgage Broker! – Very Great Rates! Great Service! I have worked with several brokers in the past and I would say that I have been most impressed by Hart West Financial. I wouldn't go anywhere else for home financing. They truly did a great job and it was a pleasure working with them!
Easy Refi – Hart West did an excellent job with my refinance. I was kept in the know about all matters. They made the refi process easy and painless. I would refer others to this company and will use them again if rates get low enough!
GREAT Rates & overall GREAT service!! – I was referred to Hart West from a co-worker, and I am glad that he shared this information with me. I found their rates to be very competitive. I couldn?t believe the low rates and fees. The Vice President, Cindy, was helpful in answering all my questions. My loan was closed in a timely matter and I would highly recommend this Mortgage Broker to anyone. From start to finish, they did a wonderful job! I was very skeptical when picking a mortgage broker. I shopped around and Hart West seemed to have the best rates and fees. I am happy to say I got just that!
Terrible experience, even worse customer service – Searching for a mortgage lender was difficult, especially with all of the online companies, so we were a little reluctant to go with this out of state broker. However, their rates and fees were really great and I had read mixed reviews about some of the other companies ilke Countrywide. During the loan process, we had 3 different people attached to our loan and as our loan transferred to each person, the last person was no longer available and the service just got worse and worse. The second person asked for paperwork that I had already given to the first person. I followed up constantly and never got phone calls returned. Finally, despite our excellent credit, low loan to value ratio and getting paperwork in on time, they weren't able to provide us with a loan. They didn't notify us until 2 days prior to our closing date so we had to ask for an extension. On top of it, the last woman I dealt with was excruciatingly rude and unapologetic. She initially said she could refund part of my application fee and then went back on her word so I lost $427 to Hart West for absolutely nothing. We ended up going with a local broker who did charge the usual 1% fee but they did a great job, processed our loan in 5 days AND answered my phone calls.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Hart West Financial Inc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.