Glendale >Fabric, Quilting & Needlework > Jo-Ann Fabrics & Crafts
185 N Orange St, Glendale, CA | Directions 9120334.147912 -118.256546
Neighborhoods: City Center
Haters going to hate. This location is newer than most and therefore still nicer than most. People who complain should just remember that this is in Glendale and anyone working in that area is going to feel beat down. So cut the staff a break. They're always nice to me, and well stocked.
What a dump with dumpy staff members to match – Okay...Jo-Ann's is not like going to Neiman Marcus or anything like that....granted. But, especially in these hard times, you would expect that company's and employees would up their game to vie for every hard earned penny from the frugal customer who is watching EVERY hard earned penny. I have to say walking into this dingy store that has water damage to the walls, remanents of staples still in the walls, ceiling tiles stained by water damage and a smell that is like the basement of my grandmothers house after the flood is not appealing. And then you try to find fabric through their incredibly limited offerings because they have crammed every piece of cheap craft crap in there. There is VERY little quality fabric. But then you TRY and I mean TRY to find someone to help you. Did I say TRY? Between the slack jawed woman at the register who replied in monotone that she didn't know anything and the sallow faced woman cutting fabric and not uttering a word to anyone, it was impossible to find any form of help for a VERY simple request, a piece of fabric in purple that is a cotton elastine combo. That is it. Then another young woman came out who i tried to ask the question to and as she mentally tapped her foot and cut me off while I was trying to ask for some help, acting as if she already knew my question (which she didn't folks) and then she replied they didn't have much stock for this request...OMG...you are Jo-Ann's FABRIC...not Jo-Ann's crafts and some fabric...so I walked out and will never ever ever ever return to this dump again. And I recommend nobody go there. Find another place. Drive 5 extra minutes to get customer service somewhere else with quality product in a building that doesn't smell or look like it is the bargain basement of Montgomery Ward
Build anew... – This was one of the original House of Fabric stores. When they only did FABRICS...it wasn't so bad. Now it's Jo-Ann's and they've crammed every craft item into the building that they offer in all their other newly build stores. This place is CRAMPED...and that's being generous. It always looks like a hurricane had just gone down each aisle. There's usually no one around to help you...they're either manning cash registers or doing their own thing. When it was a House of Fabric, it was staffed with seamstresses, students in design school...people who were interested in what they're doing. Now, it seems to just be a stopping place for rude cashiers or slothful shelf stockers who know nothing about their products.
The Best Place In Glendale – As far as the other two reviewers go, I would have to say lighten up. I love the people working at JoAnn Fabrics. They are always nice to me but I guess that is because I am nice to them. I often see shoppers treat these people like they are second class citizens and maybe that is why they don't fall all over you when you enter the store. As far as the closing announcement goes, it is neccesary to get shoppers to actually leave. Again, I have seen shoppers stay up until the manager, a very nice gentleman at that, has actually had to ask them to leave. The store is great, the workers are great and they always are happy and fun to be around. Great music at night is also a benefit.
Bbagel is right- I agree – I have not been to the Pasadena one, but I agree that the customer service could do with some brushing up at Glendale. I cannot say that they all act huffy because I've had some darling people help me out, but on more than one occasion, the cutter will act like they are doing ME a favor and will hurry me along. The lines are also long and slow. However, it has been a good resource and I can't help but shop there. There are a lot of fabrics to choose from. As for arts and crafts overall, I would go to Michael's as well.
Short yards! – I go to Jo-ann exclusively for the pattern, notion & yarn sales at this point. I won't buy fabric from them at all anymore. The quality has always been hit and miss, their sales strategy with the fabric has always been deceptive (i.e., stupid tricks like "All wool 30% off", but then it turns out in small print that really only means wool w/a SKU that ends in 9), but what finally soured me was going back through my stash to inventory it. Turns out that every single peice of fabric that came from Jo-ann (and no other fabric stores) was short by at least 1/8 to 1/4 yd. I still had sales slips pinned to the fabric, and this held true no matter which branch of the store the fabric came from, meaning whatever "mistake" they make in training cutters that results in shorting customers is chain-wide. Be warned.
Okay selection, poor customer service – Between the Glendale & Pasadena Joann stores, I go to the Glendale one. The store is a little bigger with a slightly better selection. However, my main complaint is that there's really poor customer service at the Glendale location, and I've been going once a month for a few years now, so it's not just one incident. They are unwilling to help you locate merchandise, they make it seem like they're doing you a service when they cut your fabric, and they start blaring on the loud speaker about the store closing a good 45 minutes before closing, every 5 minutes!! There are also long lines for check out, since the staff is pretty slow and won't open a new lane even where there's a long line. In Glendale, I prefer to go to the Michaels store for my arts & crafts supplies.
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