Metuchen >Automotive Repair > Raymonds Autobody
913 Middlesex Ave, Metuchen, NJ | Directions 0884040.536811 -74.374513
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Bad customer service! – My car was repaired at this shop. It was towed there by the owner at the police officer's request after an accident on 2/16/2012. I was told the car should only take about 10 days for repairs to be completed. I called the shop,spoke to the wife on aprox. 3/2/2012, was told the car should be done mid week (3/7/2012) and that I should receive a call. When no one called by Friday morning (3/9/2012) I called the shop and spoke to the wife. She told me the car was in the process of completion and I should be getting a call next week. I was not satisfied by the answer so I went to the shop around 6PM that day. To my surprise, the car was exactly the same as the day I got into the accident (2/16/2012). It was not being repaired, but parked in the lot. I walked into the office, the owner and his wife were present. I proceeded to express how disappointed I was at the fact that it has been 3 weeks since the accident and the car was still the same way. Suddenly, the owner (Raymond) started yelling and hollering at me in a way that was very disrespectful. Cutting me off from speaking, and telling me that I shouldn't be here because he was dealing with my husband and to quote him saying: "Now I have balls to come in here and start speaking to him." then he said he's not dealing with me and walked out of the office. He was very disrespectful & very unprofessional. his wife was still in the office, she's trying to accommodate me as much as possible, unlike the owner. However, she didn't apologize for her husband's behavior and proceeded to say that I was, too, yelling at him which was untrue. I was merely upset and disappointed at the fact that he didn't not work on my car for 3 weeks. They eventually managed to fix the car in one day (Monday, 3/12/2012) and I picked it up at 5:15 PM. A job that took them 8 hours,took instead 25 days. VERY Disappointing! He could have simply refused repairs on my car if he chose to for any reason, however, he did not and agreed to repair the car!
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