5569 Sepulveda Blvd, Culver City, CA | Directions 9023033.991214 -118.395579
Daily 9am - 7pm
Neighborhoods: Sunkist Park
Great service – Steve added an iPod connection to the existing stereo in my Audi. He listened to me and sold me what I wanted, and did not try to upsell me. The work was done quickly, without any drama, and at a good price. What more could you want?
Stay Away from Pacific Stereo – I will NEVER EVER recommend Pacific Stereo to anyone. As a matter of fact if someone asks me about the place I'll recommend they go elsewhere. Their cusotmer service is terrible, their installers don't know what they're doing and the manager Steve couldn't manage heartburn much less a stereo shop. The staff there is unprofessional and lacking real stereo knowledge. Do yourself a favor and go somewhere else.
Top Notch Management / Labor efficiency issues – My experience with this branch of Pacific Stereo was at the end of the day worth the price of admission but only because of Steve (the manager) did his best to make sure i was happy. I went to the shop primarily because of its proximity to my home, to have my new Pioneer AVIC-F700BT and JL tweeters(purchased from PAC Stereo) installed into my '02 RSX. When I arrived I approached them about cost of installation and some tweeters. I was quoted a price which I knew was not the greatest price, but in light of the financial crisis, after a little bit of haggling and a desire and to help support small business I agreed to slightly modified price quote. This was perhaps not the greatest business decision of my life but the alternative was to give my business to the no haggle no customer service oriented big box retailers. The installation of the two items frankly took a lot longer than it should have (which Steve I think was aware of) in my opinion. However at the end of the day the quality and of the installation and the extremely helpful and competent Steve made my experience worth it. To sum things up I would recommend this installer because Steve the manager will work his hardest to make sure that you get the results you want. As far a the efficiency of the installers are concerned, well lets put it this way they're like the LA Clippers, lots of talent and ability to get the job done right but at times lack the focus and consistency to be the best team in LA. I am in the market for an amplifier and a sub woofer and will likely not purchase the units from them but if Steve is still around then I am pretty sure I'll be back to this shop for installation.
Customer Service is best I've experienced. Very capable of doing a great job. – The bottom line with Pacific Stereo is that they will do what it takes to make you as the customer happy in the end, and when all is said and done, that's what's important.
I was buying a replacement subwoofer for my Jeep and wanted a custom enclosure in the back that'd take up less space and look like it was part of the original interior. Unfortunately, when I picked my car up at the end of the day, the work they did was poor. The box was not built as we agreed upon and looked clunky. I went home pretty upset and thought I just lost a bunch of $$ for nothing.
Here's the good news. I went back the next day and talked to the manager Steve. Steve was great - he acknowledged that the box wasn't built right and was quick to assure me that we'd get it taken care of. And they did! Steve wanted me happy, so we worked together and came to a solution. We talked more about what I REALLY wanted in my Jeep. We looked at photos, mapped out the space in my Jeep, put the sub in a temp box and listened to the sound quality - everything so that there'd be no surprises in the end.
They completely did the job again - at no additional charge - and this time did it very well. The new enclosure looks and sounds great - it's what I wanted from the start. Not everything is perfect, no - a couple of the guys working on the car cracked small pieces of my plastic interior. I pointed it out to Steve, and yet the next day when I was picking up the Jeep, I noticed a couple new places that they cracked from tightening the screws too tight. This is unfortunate and I wish they were more careful - as if it were their own car, but these details are minor when considering the overall job.
Yes, I wish we got it right the first time - but really, it says a lot about Steve and Pacific Stereo that they stood by their word about wanting to make the customer satisfied and didn't stop until it was done right.
No Spanish Speaking – I would definetly not recommend these people to anyone else. After recommending over 1/2 a dozen people to his shop, I iwll never do it again. These people are very unprofessional and don't appreciate you speaking another language besides English. I was in their shop this weekend and they made a scene because I spoke in Spanish to one of their customers, (who happened to be my friends). They've been lagging their service, i had to wait 15 minutes to get my alarm control set. When it only took about 2 minutes to set it. The other 13 minutes were spent watching one person talk on the phone, another look through, and another re-stoke some shelves. I really did not enjoy my visit to this place and I wouldn't want anyone to have a bad experience with them, so save yourself some time, and frustation and visit any other shop but THIS ONE.
A long time faithful customer, who now has moved...
Best Car Audio Place Ever!, Great Customer Service – I spent the previous 9 months searching LA to find a car stereo place that I trusted, that listened to what I wanted, and was reasonably priced. I ended up finding it in the unlikeliest of places - Pacific Stereo in Culver City. Don't let the location or the looks of the shop fool you, this place can deliver even the most complicated of installations.
The manager - Steve, is a rare breed. He manages the shop with integrity and didn't do what every other shop I visited did, which was try to tell me what I wanted. Instead, he listened to me and spent time to figure out some solutions that worked for me. In my case, I wanted a full screen in dash double din unit to fit into an older Mercedes AMG with a single din space. They reconstructed my dash and made it look better than if Mercedes themselves did it.
The end result, I am thrilled every time I get in my car for the awesome looking / sounding unit and how professional it looks.
This place is great. Ask for Steve, he'll treat you right. I liked this place so much that I felt compelled to give them a good review even though I never do this sort of thing.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Pacific Stereo 405 on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.