Tanning >Unique Tan
11 W Carrillo St, Santa Barbara, CA | Directions 9310134.421029 -119.702199
Neighborhoods: Santa Barbara Downtown
TERRIBLE customer service: I like to get a spray tan from time to time for events of vacations and what not. I swore off tanning beds a long time ago but used to be a frequent tanner at different places around town.
Unfortunately the only spray tan shop open on weekends in town was Unique Tan, I had gone there before and got adequate service and a good tan so I thought, why not? I went in on Saturday around 3:30 and got a level 3 + bronzer mystic tan (the highest level). 1. I should have seen a difference in tan the moment I walked out of there or within the hour due to the bronzer and 2. within 4 hours I should have seen a HUGE difference in color. I have done the mystic SEVERAL times and know how it works what to do and what not to do.
I didn't workout, I didn't sweat, I didn't mess up the tan in anyway, I didn't shower until almost the 24hour mark because I was waiting for some change! I thought well something must have been wrong with the machine because I did my part! I call in and the receptionist advised me to shower and call back if I still saw no change......
I call back and she tells me there is nothing she is authorized to do for me! I have an event I leave for early Monday morning and I can't do anything about this non existent tan I paid $38 for until Monday at 10am!! This is so wrong. I told her I would come in and show her my "tan" or lack there of and she said again there is nothing she could do for me.
Good customer service should always be looking to please the customer, I told the receptionist I knew it was not her fault but that this was terrible customer service. I got my tan 2 days in advance and there is nothing you can do for me!
I want my money back and I will never visit any of your locations again and I will send all of my friends and customers to other salons around town.
Great Business – Unique Tan is amazing in every way! Every employee is highly knowledgeable and extremely nice and will give you the best help with any of your tanning needs. There are 3 great locations all through Santa Barbara and Goleta which is very convenient and help full when you have a busy day and are on the run. Every salon has the most current and best beds as well as tanning products such as, tanning lotions, teeth whitening, moisturizers, and many more. They also offer a UV free Mystic tan!! The Mystic or "spray on tan" is AMAZING! They offer many different packages and there is even a monthly membership program! I wouldn't tan anywhere else but Unique Tan!!
Editorial Review – Offers tanning solutions for all skin-types, from high, medium, and low pressure UVA and UVB beds to 100% spray-on tanning.
Love It – This place is wonderful, with young, but very professional and knowledgeable staff. This isn't like any other tanning salon I've been to where they sit behind the desk and point to the room for you to tan. I won't even think of going anywhere else to tan.
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