Faust Body Shop Inc

(515) 243-0862 | View Website

1824 2nd Ave, Des Moines, IA | Directions   50314

41.611196 -93.620002

Open Hours

Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

 
Auto Body Paint & Repair, Automotive Repair  more

Neighborhoods: River Bend

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Reviews for Faust Body Shop Inc

Recommends
5.0
over a year ago

COULDN'T ASK FOR MORE – I recently was in a car accident where someone ran nto the back of my 2009 Nissan Rogue. When asked by my insurance company if I would like to take my car to a Blue Ribbon shop, I replied 'yes', and I wanted to take it to Faust Body Shop, knowing they were a Blue Ribbon shop

I have had past experiences with Tom and Pam at Faust Body Shop and always been treated courteously and with respect. Never have I felt they were not doing the best by me. They have always explained what they would be doing to repair my vehicles, and called me to let me know how the repairs were coming along. They now also can show you pictures of your car on-line at different stages of the repair process - which I thoroughly enjoy. The repairs on my car were completed in the time frame I was given, which I really appreciate.

When my 1999 Oldsmobile Intrigue was in an accident and almost totaled, I had it towed to Faust Body Shop. The car was in very bad shape. When the repairs were completed I was astonished at how great the car looked. I could not have been happier with the end result.

I just have one other thing I would like to mention. There are several other very GOOD body shops in the Des Moines area, but in my opinion and past experiences with body shops, Faust Body Shop is a GREAT body shop. Thank you Tom and Pam!!!

Doesn't Recommend
1.0
over a year ago

( Gave a single star only because the system wouldn't let me give anything less.)

Faust Body Shop does good work but, "THERE ARE SEVERAL OTHER VERY GOOD BODY SHOPS IN DES MOINES." I own 5 vehicles and Faust Body Shop has done all my body work for the past 15 years. That being said, something has changed recently at Faust.

When I took my vehicle in for an estimate earlier this week after an altercation with a deer, I sensed that Faust wasn't really interested in taking on this job. It wasn't a concern of payment. I am very well insured. All but a $100.00 deductable is fully covered by Nationwide Insurance. The insurance company had actually sent all my information including proof of coverage to Faust prior to my arrival.

I own a small farm south of DSM. The vehicle is an 1998 Chevy 3/4 ton, HD, 4X4, extended cab, long bed pickup truck that is actually used for what is designed for. The truck isn't pristine but it isn't a wreck either. The truck is mechanically sound and does the job I need it to do. I plan to keep it for several years to come. The Shop Manager (Owner?) who did the estimate actually suggested I not repair it at all even though the headlamp, turn signal and driver's door no longer function properly.

When I left, I was told they would call me with the estimate total later that day. After hearing nothing for three days I stopped back in to check on the status of the estimate and repair schedule. I was told then the estimate had been sent out in the mail..?

As I had 15 year relationship with Faust, I mentioned that, based upon my experience when I brought my vehicle in for the estimate, I was concerned that they may not really want the job. Pam, the Office Manager, was very apologetic and assured me that was not the case. With my initial concerns allayed, I then inquired about the cost of having some additional work done while my vehicle was in the shop and Pam went out to the shop to get the Shop Manager.

Pam apparently shared my initial concern with the Shop Manager before they came back up front to the office lobby. Upon entering the office lobby, the Shop Manager was immediately belligerent and rude. I was utterly shocked by his attitude and demeanor. Before I ever got a chance to explain or discuss the additional work I was interested in paying for, The Shop Manager essentially refused the entire job and told me I could go elsewhere.

I think Pam was as shocked and surprised as I was as she was standing behind him with a puzzled look of concern on her face and shrugged her shoulders in despair when she and I made eye contact.

As I said before, Faust Body Shop does do good work but, " THERE ARE SEVERAL OTHER VERY GOOD BODY SHOPS IN DES MOINES." The Office Manager, Pam, is golden and probably the greatest asset the business has. In retrospect, Pam may well be the only reason Faust remains in business.

I have referred many customers to Faust in the past bu

 

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