Doctors >South Coast Medical Group
5 Journey Ste 130, Aliso Viejo, CA | Directions 9265633.569548 -117.728158
Amazingness! – Most of my life I've been quite ill....from the time I was 14 years old I have been diagnosed with quite a few medical issues. I'm 31 now...that's 17 years of experience with a plethora of gynecologists, internal specialists, nurses, orthopedic surgeons, and the list goes on....I would say that makes me more than a professional in evaluating the actual care of a Medical Doctor. I'm here to say that Dr. O'Connor is the most caring, through doctor I've ever come across. She spends an ample amount of time with me each & every visit and thoroughly examines my situation each & every time. I couldn't be happier with a Dr. and I highly recommend her, not only for your physical health but for your peace of mind in knowing you are in good hands.
Oh AND the wait is never over 15 mins, you never need an appointment & the rest of the staff is friendly and very helpful! :)
Great Doctors! – My family and I have used this clinic for years with great results. I also utilize this clinic as our occupational medicine clinic for the employer where I manage this function. This is the first clinic in my 20+ career I use the same clinic for my personal health needs and for our occ med clinic. The doctors are great and you always get to see doctor. While can't say I've taken my own advice, its a good practice to check out what urgent care clinics in your area your insurance actually covers in advance of actually needing the service. At the end of the day the insurance company makes that determination and should the entity for directing any disputes to.
Worst Experience Ever - Do NOT trust them – Worst Experience Ever! I went to South Coast Medical Group with an injury and had them verify my insurance to make sure I was covered (I had a broken foot). They stated that my insurance did cover the care.
Later I received a bill stating I wasn't covered at all. I contacted them immediately (this was in 2008) I left multiple messages for Johnna Gherardini, but she never returned any of my calls.
I worked with Peggy their accounting person (very nice) to try to resolve all this and it went back and forth until they were sending me to collections. It's now 2011.
I contacted the Johnna Gheradini to try to resolve the problem. This woman is the most arrogant, non customer servicer oriented person ever. She wouldn't even listen to my full story nor hear all the facts. I asked to escalate this higher and she proudly and arrogantly told me "you've reached the top".
If you want extremely bad customer service especially from the "TOP" this is the place to go. Be sure to not trust the front desk or the "TOP".
Best Family Practice in the County – South Coast Medical Group is a great family practice. Dr. O’Connor and Dr. Rose are awesome female physicians who manage my daughter and I’s health issues. Dr. Tran and Dr. Cheng are great too! In fact Dr. Cheng has helped us manage my daughter’s ADD which has made a huge difference in her life. I’m a single mom, my work schedule changes all the time and I have the convenience of just walking in 7 days a week. The wait is not long considering we are walking in. I’ve made appointments at other offices and had to wait sometimes over an hour. Most of the time I’m seen in 20 minutes but occasionally they are busy and I may wait longer but it’s ok. These docs are good docs and you couldn’t ask for better quality care.
The office staff is giving itself 5 star reviews – The ones who are giving this place a five star review are the office staff themselves.
This place is the worst.
Only go here if you want to get sick and die.
The doctor prescribed a medication that made me break out in hives. This place is bad news.
GREAT local resource – My family and I have been using South Coast Medical group for many years. They have been outstanding in making us feel like a priority. I especially like their flexible hours. I've gone in to the office for a cold, sleeping problems, nutritional counseling and my yearly exams. The staff is always attentive and knowledgeable. I can do lab work and sometimes get perscriptions all in one visit. It is wonderful to have such a valuable resource, right around the corner! I highly reccomend this group.
Great Experience! – I visited South Coast Medical Group in June 2010 and had a VERY pleasant experience starting with the receptionist moving forward to the nurse and physician. I was seen in a prompt manner and this office doesn’t even schedule appointments for sick visits. In the past, I have had scheduled appointments with other physician’s offices and had to wait twice as long. So this was a nice surprise!! The nurses were very competent and understanding. The physician was very knowledgeable with GREAT follow up. I would recommend this office to anyone.
Worst sevice I have ever received from a Medical Office – On the 21st of June I walked into this office due to an infection. They don't take appointments so you have no choice but to just show up and wait. I was not seen by a doctor but by a Physicians Assistant. OK, I really did not have a major problem with that since it was such a minor problem. She ran some tests on site and indicated that there was something showing up but it did not look serious enough to prescribe any medication and she wanted to run some more tests to find out more. This was on a Monday and she told me I would hear from them on Friday. The next Monday I had not heard from them so I called and asked about my test results. I was informed that they had not come back. At this point my infection was getting better on its own so I kinda forgot about it. 5 weeks later I get notification from my Insurance Co that they had paid the bill. Wait a minute, I never got the results. I tried calling several times and only got voice mail, so I went in. I was told that the PA had decided that I did not need any more tests and nothing was sent in. Why did they not call me. Why did they not tell me when I called a week later. So I asked if it was there policy to tell the patient one thing and then make decisions behind there back and NOT inform them. I did not get an answer. I asked for my money back, they refused. DO NOT go to this clinic. You will be disappointed!!!!
Great if you're looking to not feel better! – Dr. Sunshine - yes that's his real name - was very pleasant. The problem was that he was more interested in trying to get me to use home remedies or other over the counter items when I really needed antibiotics. I had an extreme infection in both ears, which I mentioned and his assistant checked, but he decided it wasn't that bad and I should use a nasal rinse and take some sudafed. Who knows what that has to do with my ears. Well, that didn't make a dent in my problem, as I am susceptible to sinust infections and decided to see a doctor before it got worse. Dr. Sunshine asked me if I smoked and then asked if I had Asthma. I told him I don't smoke and I don't have asthma. He said that only people that have issues such as mine are people who smoke or have asthma. I was floored he would insinuate I was lying. Had I been in better health I would have spoken up, but I just let it go. I went to the store (3 actually before I could find the nasal rinse he wanted me to purchase) spent a bunch of money, and purchased the myriad of items he recommended in hopes that he was right. Well, he wasn't. In fact my ear infection was so bad the next day that I couldn't even take myself to the doctor. I was in horrible pain and disoriented. The doctor I went to see was Dr. Sims of South County Family Medical - not to be confused with South Coast Medical Group. Dr Sims was fantastic. I highly recommend that facility.
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