10101 Venice Blvd, Los Angeles, CA | Directions 9003434.022664 -118.400587
Sunday - Thursday: 11:30am-10pm
Friday - Saturday: 11:30am-10:30pm
Neighborhoods: West LA, Palms
Unremarkable salty food; super hip and trendy. – We went here once last year and haven't been back. The food was all very salty -- nothing special about it. We had to wait a long time to be seated. It seems to be the hip and trendy place to go -- but that's just not my style. Try the Thai BBQ place across the street for better food and less wait time.
Customer Service is HORRIBLE – This WAS my favorite restaurant for nearly 2 years. I ordered from them at least 3 times a week. I was a very loyal customer. I have to say that they have the WORST customer service ever! I found a nasty insect in my tom yum soup. When I called the restaurant to get a replacement, not only did the employee NOT apologize, she was very defensive and unpleasant. When I got my replacement, it was lukewarm and extremely watered down. This is only one instance. Even though the food is decent, they have no clue how to treat their customers. You can bet I will NEVER order from this place ever again.
never order food for delivery when you are hungry – really unfortunate. this used to be my local favorite. i have ordered food from them a few times now and i NEVER get my order within an HOUR.
i have seen their million dollar buidling, surely they can allocate appropriate staff for delivery. management requires some rehaul.
food is mediocre. don't be fooled by the restaurant description; it's just a place you should go to to drink, and when drunk, eat.
my vote, go the extra distance: Sanam Luang Cafe, Yai Restaurant, or Palms Thai.
i'm done natalee thai, i've given you enough chances.
lazy waitress – The rolls were below average and the service wasn't there either. Take the waitress so long to take drink order. Manager was so rude. The atmosphere so lousy. We placed our order and after receiving our food, I tasted my brother's Pad se ew. I decided to get an order also. Shortly the waitress brought my Pad se ew and I immediately noticed the order was half the size of my brother's serving and asked her why. She said no that was the usual portion. I had a couple of bites and took the remainder home. At home I decided to eat some of the Pad se ew, and after spooning some into a platel, I noticed a USED TOOTHPICK in the Pad se ew. I knew immediately this was another customers food. I had been served someones left over food ! This explained the small portion size. They had eaten half of their food! Try Thai BBQ across street.
Why so popular? I don't know... – I have been to Natalee Thai's a 3-4 times and I've had both good and bad experiences. You have to go when at off hours when it is not crowded because the wait can be very long. The food is OK but a few things to complain about:
1. parking is awful. don't let the parking lot fool you -- it's mostly for the drugstore that is in the same lot. best bet is to find street parking.
2. service is pretty bad when it gets busy. long wait and not so friendly waiters.
3. it's super noisy when it gets crowded! you can't even hear yourself think.
but, again the food is OK.
Has gone way downhill, sadly... – We've been eating here as well as getting take-out for years, and a recent unpleasant experience made us decide to give up. Arriving with a party of four, we were told it would be a 20 minute wait--no problem. Then we sat and watched the hostess seat other parties first. When we asked her why, she explained that the party of 5 that came in long after us could only be seated at a certain table, meanwhile we saw them breaking up a cluster of tables in order to create more space for other smaller parties. They should have given us the first table and made the other party wait a few minutes or given them the cluster of tables pushed together, but I think that greed has got the better of them. Really frustrating. After this treatment, our waiter was curt, brought things out in a weird order, and basically rushed us out even though it was only around 9:30pm and the restaurant was fairly full. At one point I even asked him "Do you have to leave or something?" Someone came by and took our candle and flower off the table--so incredibly rude while you are still eating your entree! And, on my way out, I noticed the sign on the front has a "B" rating--no excuse.
Consistency required – sometimes great. sometime.. hmm... what happened? Chef has been changed?
Great service and Clean but NEED to be Consistent of quality and TASTE!!
what is going on? – I eat here all the time, or used to, not for 3 months now. The food is not good anymore nor is the service. I will try the other location now.
Horrible customer service – The customer service is horrible. My boyfriend and I went there at 5:30pm on a Friday night. Take note that there was not a lot of people there yet. We were seated very quickly, but it took 15 minutes before a server came over to our table to take our drinks and orders. What kind of service is that? The food also took a long time to come out. The taste of the food was average; nothing spectacular. I don't think we would go back to this restaurant for a very long time. Go find some place else for good Thai food.
Good late night take-out – This was one of the first Thai restaurants I went to when I moved to Culver City. My thought was, "wow, this is a beautiful restaurant", and then the food came. Equally as good. I would recommend any of the curry dishes, Jade or Ruby. The soups are good too. It gets pretty busy, so sometimes I just call in my order and pick it up to avoid the crowd.
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