Reno >Advertising > Action Embroidery & Design Inc
4690 Longley Ln #42, Reno, NV | Directions 8950239.487359 -119.759990
Neighborhoods: Ward 3
This is the Best Embroidery Company I have ever used! I have read most of the reviews on this place and for the most part to me it looks like competition trying to wreck their name. I would recommend them to anyone! They have amazing customer service and walk you through each job as it is done. You eve have to approve a sample sew out before they will sew it on your garments! I know that a couple comments below is a big fat lie as the only male that works in the office is the owner and he would never do that even if he was there. I think it is a testament to the business that people feel then need to try and slander there name, but the fact is that when a lot of these places are closing because of faulty work Action Embroidery is standing strong!
IMPORTANT PLEASE READ – It is really a shame that there are people in our community like the one who wrote the review below. The accusation is so heinous I feel compelled to address it.
First of all I feel bad for this person IF they actually had this experience somewhere but it certainly was not at Action Embroidery. I would encourage anyone who ever has this type of experience anywhere to directly address it with the management of that company and not embark on a smear campaign (in this case unjustly) against a company. An employee such as the one described below should not be allowed to work in any environment where they may come in contact with the general public let alone children. As a parent to this child, failure to bring this type of behavior to the attention of management is simply inexcusable.
Action Embroidery takes great pride in our professional customer service and for that reason we have two very well trained knowledgeable ladies who handle our entire walk in customers. Again two ladies, we do not have any men who deal with our customers. It is also important to mention the fact that we do not have anyone named Tim who currently works here or who ever has worked here. It is very obvious that the person who wrote the review below was either at the wrong place or is simply out to smear the reputation of this company.
All of the employees at Action Embroidery work very hard and need their employment here to support themselves and their families. A direct attack such as this jeopardizes the livelihood of our employees which is extremely irresponsible and unjust.
Do NOT bring your child here. – There work is okay however when I brought my 7 year old daughter into the shop I was freaked out when an employee there by the name of Tim paid alot of undue attention to her. I am not just talking about talking to her which he did by asking how old she was, asking if she had a boyfriend and saying that she was hot! I freaked out a little at that but when he tried to give her a hug I lost it. I told Tim that if he ever came near my kid again he and I would have issues. Shop here if you want but leave your kids at home. Action Embroidary is not a safe place for kids.
Big Mistake – I started a small clothing line and Action was recommended by an aquaintaince who felt Action would be able to fulfill my printing and embroidery needs. When I first sat down with Action I was extremely excited to work with them because I was assured that they could meet my needs. Once I was committed to them it all went down hill. I should've figured it out after the first print run when my design wasn't even close to the sizing and placement agreed on from their comp. (I was told the printing would be exact to the comps) of course after the print I was told differently. I was also told no one in town could do what I wanted to do. Shortly after I felt like I was in an episode of the Twilight Zone. Not only wasn't I given an example (or any example of any design or embroidery before production other than a comp) of what my shirt would look like before printing continued so that I could make any changes they just printed the merchandise. My fault for not asking for one but, as I know now that's not industry standard. Feeling extremely rushed and with a cold one week i TOLD, not asked them to hold off on printing anything until I could sit down and discuss some things. The following week not only did they print what I told them not to they took it upon themselves to use my inventory without permission to do an embroidery sew out on one of my hats. Once again not industry standard. Not to mention as a new company I need a few starting items to see what sells not 51 of the same just to be in a lower price point. I somehow let them print 200 shirts 2 designs that i'll never be able to get what i want out of them. When I should've only printed 20-25 of each to see if they sell. That's not the way Action works though. Quantity before quaulity seems to be the norm there. Because of Actions lack of care for my needs and concerns I ventured out to find a compitant screenprinter and embroidery company. When I told Action about the move they had nothing but, excuses on what happened. The salesmanager also felt the need to try and discredit the current company I'm using and I quote "Warned me about them." Warn me about what? I also mentioned other companies I talked to and nothing good was said about any of them. One in general I was told was going bankrupt when in fact they aren't. I approched Absolute Graphix. They were extremely eager to work with me. Absolute Graphix can do and has done anything and everything that Action said they couldn't do. They have the largest screens and the best puffed empbroidery in town. Both thngs Action lacks. Absolute has also bent over backwards to step out of the box and make sure I'm 100% happy with all of my products and don't nickel and dime me for every little thingwhich is very important starting any new business. I've been hands on through the whole process including sitting with their graphic designer tweaking designs to helping thread string for my sew outs to brainstorming with the owner and his salesmanager. Very personal. And one more thing, through the grapevine Action feels the need to talk crap and express to certain people that I was a pain in the ass to work with. Of course I was. No one in their right mind wants to get ripped off or feel taken advantage of, which I did in my experience with them.
If you want a true hands on personal experience with your clothing line or just a trinket Absolute Graphix is by far the place to go. No hassels, No hidden anything and they care about the customers needs more than the month end quota. I learned a very expensive lesson using Action. Please don't make the same mistake if you are wanting to start a clothing line or just have something printed.
Exceptional Customer Service – We order uniform shirts several times a year through Ed at Action Embroidery. Ed knows his craft and comes through on promised turn arounds. We have had Action do special gifts as well as large orders - the work is expert, clean and well finished! Thanks Ed!
Best Screen Printer in Reno Nevada – I took them a job that everyone in town refused- saying my job was too small of quantity to be worth while. Ed at Action Embroidery helped me create the perfect gift for my anniversary that my husband will never forget. I got great service, in a timely manner, they were very professional, my job came out perfect and the cost was lower than most everyone else that I priced in town. Action Embroidery is definatly the best place to get customized apparel in Northern Nevada!
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