5605 W Sahara Ave, Las Vegas, NV | Directions 8914636.143318 -115.218004
Sales Mon - Sat 9 - 9
Neighborhoods: Spring Valley
Towbin Infiniti is now closed. They have new ownership and new employees. They are called Park Place Infiniti now.
What a turnaround - Great new people – My husband and I leased two cars from Towbin Infiniti last year. Our sales experience was absolutely fantastic. I originally was looking at buying a used G37 sport coupe and wound up leasing a new 2010 model instead. We were so impressed by our sales experience for my car that my husband decided he had to have an Infiniti as well. We returned to the dealership and received extraordinary customer service from Jeremy again. My husband leased a 2010 G37 sport sedan. Our original point of contact was through Towbin Infiniti's website. Jeremy was quick and efficient in returning my emails and phone calls. He worked out a deal with all the "bells and whistles" at an affordable price within my range. We have had both of our cars for a little over a year now and each time we have brought our cars in for service the staff, including jeremy, provides us with personalized attention and actually remembers who we are and prior personal conversations we have had. Jeremy definitely stole our business away from Acura (our former cars) due to the unparalleled friendly customer service.
Towbin Infinity: Stay away!!! They are THIEVES!!!!!!!!!!!! – Towbin Infinity is operated by THIEVES!!!!!
I took my friend there 2 weeks ago and they told her that she got approved for a loan at an incredibly high interest rate. She gave $3500 cash down and signed the contract. The $22,900 car would end up costing her $55,000 total due to the ridiculously high interest rate. She drove the car home that night (after 5 hours of torture). About 2 weeks later the manager called her saying that she needed to find a cosigner... a cosigner?? 2 weeks after signing the contract??? very odd... This was a red flag that something was very wrong...After looking online we found out that this was the trap used in yoyo scam otherwise known as spot delivery scam. A way to pull people in the dealership and tell them that the financing did not go through so that the person can be convinced to sign a new contract with an even higher rate. A form of robbery.. The manager then used intimidation by threatening to send the police if she didn t go in the dealership. A couple days later, Towbin sent a towing truck and repossessed her car. When she called they told her she would not get her $3500 back because the towing damaged the car!!
This is a horrible but true story that needs to be told!!! This dealership should not be in business as the employees have no sense of ethics. They are thieves and they must be sued, reported and shut down.
This is unacceptable and I hope this story will help prevent other people from being scammed and robbed.
Towbin Infiniti is a bunch of liars and cheaters!! – My buying experience with Towbin Infiniti was absolutely horrible! I was lied to from start to finish. We discussed and negotiated one vehicle and finally when the deal was closed at 10:30 at night after being there for 5 long hours I get in to my new car and find out it’s not the vehicle that was discussed and lacking a feature that made a difference of 1600.00 dollars on the purchase. So I call the next morning tell them there must be a mistake that this is not the vehicle we had talked about and I want the vehicle that was discussed or deals off, the dealer then tells me to come in so we can fix it and ends up doing a play from the shady dealer handbook and tells me the vehicle I wanted was sold earlier today and that he has one coming in on next truck and to just drive the car until my vehicle comes in and then we can just swap them……yea fu#king right!! 4 days pass without a reply so I call to follow up and then he says sorry for the error that he fired my salesman for the mishap but unfortunately there’s to many miles on the vehicle and how about some complimentary window tint instead…..100.00 window tint hardly makes up for a 1600.00 loss, so I tell him I want out of this vehicle and I will pay for miles and whatever fee cause Id rather not do business with a bunch of incompetent people who lie and are in such desperate need to make a buck that they need to deceive in order to steal from there customers….still awaiting a response from corporate who’s willing to acknowledge mistake but could careless to fix it. Next time I’ll look at reviews to determine which dealership to deal with cause this is apparently the game they play at Towbin Infiniti.
Service is really sub par – I think i'm being kind giving them 2 stars.
Their service Managers are very sketchy, I speak with one that tells me I need a premature Large service on my car, and another one tells me i don't for 6 months. Either way i get the service, but I request they unclog my windshield sprayers and of course they don't. Not to mention the free car wash i DELIBERATELY requested not to get since i just Detailed my vehicle the day before. They also state i get a loaner car to get around through the day, but of course at the time of.... i don't cause my service didn't qualify (which simply means the "stealership" didn't get enough $$ from me).
They don't respond to calls, MANY of their salesmen are rude as well. I had found one salesmen whom I've purchased 2 cars from that was kind and reasonable however he is no longer employed there (go figure right?).
BOTTOM LINE: if they weren't the only Infiniti dealer in town, they wouldn't have my business=)
so big ups to their Infiniti MONOPLY!!!
BEST DEALERSHIP IN TOWN – EVERYBODY SHOULD VISIT TOWBIN INFINITI,
I HAVE BEING IN THE AUTO INDUSTRY FOR ALMOST
20 YEARS. THIS DEALERSHIP IT IS THE BEST EVER!!!
FRIENDLY STAFF, MAKES THE DIFFERENCE, EVERY
EMPLOYEE IS ALWAYS WILLING TO HELP
Horrible Service & Dishonest – We went in to turn in our lease and to lease a new vehicle. Our credit was not as good as it was previously. The leasing group stated they would help resolve our credit issue with Infiniti as it was Infiniti's issue. We were jerked around for 3 weeks without anyone returning our calls. They finally told us that they couldn't get Infiniti to call them back thus couldn't help us. Dishonest and horrible customer service. Do not waste your time with this sketchy unethical dealership!
Horrible customer service! – I purchased a car here this year and I'm convinced that Towbin Infiniti is the least professional business environment I've ever seen. I had to deal with profane and threatening language and terrible treatment; and all this with $10,000 cash down payment and good credit! When I finally got the green slip on my new car, a business manager at Towbin seemed to know what horrible treatment I had received and offered to go to the DMV for me by way of an apology. He then never made any attempt to do so. Total liars, all the way through to the end of the deal. Please take your business elsewhere.
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