827 Las Vegas Blvd S, Las Vegas, NV | Directions 8910136.159951 -115.146280
Neighborhoods: Las Vegas
Elvis was great - customer service was horrible – My wife and I went to Las Vegas for our eleventh anniversary. The whole trip was a surprise for her, but she really wasn't expecting a wedding renewal ceremony, especially one that included Elvis.
Elvis was awesome. He made the actual ceremony absolutely perfect. He gets five stars. We really enjoyed ourselves with him. It was everything I imagined it would be.
You're required to give the wedding photographer a minimum $50 "gratuity". This was not disclosed until after I had already booked the ceremony. Simply including a fee for the photographer in the package price would be far more professional. The same minimum $50 "gratuity" is required if you use a regular minister (not Elvis). I normally tip at least 20%, and usually more when service is outstanding, but I just cannot stomach someone telling me a minimum amount I need to tip when I have no idea how good the service is going to be. Either charge me your fee up front, or let me tip whatever I feel is appropriate.
The photographer took a ton of photos before, during, and after the ceremony. We thought that was great, but afterwards noticed that the quality of the "professional" photos was mediocre at best. They did their editing and color correction in Google Picassa, not Photoshop. My wife is a wedding photographer, so this really annoyed us. A certain number of photos are included in each wedding package; ours included fifteen. But, you can only use photos from the actual ceremony (bride walking down the aisle until couple exits the chapel) for the included photos. The fact that only certain photos were allowed to be included in our package was not disclosed until we actually sat down to pick the photos we wanted. The photos taken before and after the ceremony all need to be purchased separately, and the prices are ridiculous for the quality you're getting. The price is $40 per image (unless you pay several hundred for all of them), and they will not give you raw images - they only give you the low quality jpegs that they've already done a very bad job of editing and color correction on.
The wedding video DVD they gave us was actually a blank disc with nothing on it. This was probably an honest mistake, but it has been a few weeks and they still haven't mailed us a copy of our DVD as promised.
The place is in a pretty crappy part of Las Vegas. The only reason I'm mentioning this is that we were running late for dinner reservations on the night of our ceremony and had a limousine waiting, so we decided to come back the next day to look at our photos. We took a taxi there, looked at our photos, and asked if they could call us a taxi for our return trip. "No. Just walk up to the pawn shop and you'll probably find one there." That was really classy. We wound up walking all the way to the Stratosphere hotel (a pretty long hike in the heat) because no taxis would stop.
Edit - more than two months have gone by and still no DVD. I've emailed multiple times to an address I know is good (they responded all the time when before they actually got my money), and still no response. I've changed my review to one star because of their complete lack of professionalism.
Edit #2 - Six months have gone by and I still have not received a response regarding our missing wedding DVD. I've called. I've emailed. I wrote an actual letter... you know, paper and stamps. I even built a fire and sent smoke signals. I should mention that I've been very courteous in all of my correspondence with them (is it actually correspondence if it's only flowing from me to them?). Anyway, NO RESPONSE. Ever. Well, I have gotten some communication from them. "Kathy" sent an email offering to sell me my wedding portraits for "$150 + tax" before they are "purged" from their system. She didn't mention my missing wedding DVD and didn't respond when I replied to her email address. Very professional!
Top notch Weddings In Las Vegas! – We were impressed of the way Cupids Chapel was more unique then the others in Vegas. Very satisfied did a wonderful job.
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