Tires >American Tire Depot North Hollywood
6424 Laurel Canyon Blvd., N. Hollywood, CA | Directions 9160634.187393 -118.396445
M-F: 8:00am - 6:00pm
Sat: 8:00am - 5:00pm
Sun: 9:00am - 4:00pm
Neighborhoods: North Hollywood, South Valley
On August 12, 2013, I took my car to American Tire Depot to have 4 new tires installed. However, Julio (the store manager) upsold me on a whole alignment for my vehicle, which I agreed with. As soon as I left ATD, I noticed that my car was bouncing more than before. I immediately thought it was because of the new tires. And then I went over a speed bump and I knew right away that my struts were all of a sudden bad. The problem was NOT there before I took my car into ATD! Julio told me that the reason for the bounce was because of new tires and he denied any wrong doing. I contacted the ATD district manager, Rick Helton and he has denied that ATD has done anything wrong. Mr. Helton offered to replace my front struts and strut mounts for $335.26. When I tried to contact Mr. Helton on several occasions about honoring his word, he ignored me. Mr. Helton wrote to me and said, "We are fully prepared to defend any actions you feel you wish to take." As a result, I contacted the Better Business Bureau, the District Attorney's Office of California, The Bureau of Automotive Repairs, and others. I was told by B.A.R. that ATD corporate will not honor Rick Helton's offer towards me. B.A.R. told me that they are completely surprised of the strong stance ATD is taking against me; which is rarely encountered. With my personal experience, ATD cares more about coming against the customer by challenging and defending them at all cost, instead of treating the customer with respect and honor. With ATD, I have been treated with no respect, no value, no integrity. I am counted as worthless and meaningless with Julio, Rick Helton, and the corporate offices of American Tire Depot.
Mr. Helton once mentioned to me, "We want to always do our best to make sure our Customers are Satisfied and remain repeat customers." And then he tells me, "We are fully prepared to defend any actions you feel you wish to take." As well as, "I feel confident in my decision. And I always sleep well at night with the decisions I make in Life and Career." This is the lack of integrity and respect ATD has towards me, the customer. The B.A.R. told me specifically that ATD does not want to honor Rick Helton's offer because I have written my compliant letters to the various governmental agencies.
In addition, I was suppose to get 4 tickets to Racer's Edge Indoor Karting with my 4 new tire purchase, but ATD has NOT honored this confirmed and verified offer. My guess is they are not honoring it in spite of me. Would you want to do business with a company that personally comes against the customer and treats them with no respect or value? I will NEVER do business with American Tire Depot for the rest of my life and I will encourage others to follow suit.
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