141 Halstead Ave Ste 201, Mamaroneck, NY | Directions 1054340.953208 -73.736644
Mon - Fri, 9am - 5pm
The best way to understand people is to listen to them.
Superior Resident Service – Since the arrival of Adam T. on the scene at Stillman, service has never been better. Not only does Adam address my questions, but he makes sure that any issue is followed through on and taken care of to our mutual satisfaction. I have found the his service to be the best in my 11 years at my condo. (p.s. he is super-responsive too - amazing from a management company, no?)
Worst Management Company – Stillman management, hands down has to be the worst property managment company possible. Th point of contact for my particular townhouse unit refuses to be rational, listen, or compromise. Phil C. is completely useless. He actually has told me that there is no point in compromising with him, that Stillmans laywers and corporate officers are too strong and will win over any matter questioned. This is not the way I prefer to be talked to when I bought a townhouse that I own and pay all my dues and fee's on time. In addition, I pay to have my backyard and front yard maintained. It literally is hard black dirt with tree vines sticking out of the ground. Kids can not play and the viewing is discracful and embarassing. I have been trying to have them fix it for the last 2 years. NO luck. I was told it would be adressed next month at the time, it never took place and when I called back to follow up in 5 months, he pretended like our initial conversation never took place, bringing me back to square one. Once I quesitoned why he blew me off, he kept repeating himself, and strong armed me again with corporate terms and threats of attorneys again. Be smart and contact your Board President, letting them know not to employee Stillman Managment.
Lacks Professionalism – I live in a building that was taken over by Stillman Management earlier in the year.
Getting a human being, outside of the poor receptionist, to speak to you is next to impossible.
Repairs seem to be optional, regardless of the nature, and priorities are very mixed. For example, we have been without hot water for three DAYS without an explanation and waiting for repairs caused by a storm that happened in August but yet new mailboxes were installed in the lobby last week.
They are also very disorganized in terms of processing rent payments and/or subjecting people to housing court for unpaid rent.
I am counting down until my lease expires to get away from these people which is a shame because the actual building is nice - just in need of reasonable maintenance and upkeep with a better management approach.
Steve10601 – Don't waste your time here. I own a unit that is under management with Stillman. Calls rarely get answered (voicemail or service), they never return calls, complaints are ignored. After 3 calls over weeks on a serious issue, I had to send a registered letter threatening lawsuit before anyone called back. I can't understand why anyone would do business with these clowns!
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