Glendale >Health & Medical Services >
Doctors >Cherry Creek Family Practice
425 S Cherry St Ste 410, Denver, CO | Directions 8024639.708968 -104.933813
I am new to Denver and needed a new doctor. I saw Michael, PA. He was amazing and very knowledgeable. Two months later, my insurance stopped covering my birth control. My insurance wanted me to switch to a different brand. So I had my pharmacy call to get a new script. This was on a Friday so I also called the doctors office to make sure the script would be called in by the end of the day. I was assured by the front desk that it would be. My boyfriend went to pick up my birth control while I was at work Friday afternoon. The script had not been sent in. On my break, I called my doctor but it was after hours so I was transferred to an after hours answering service. I talked to the poor woman, who sadly got the brunt of my anger, and there was nothing she could do for me. The office does not take prescription requests after hours and they are not open on weekends. I could not have a doctor paged to get this all figured out. So now my hormones are all out of whack and I have to use a condom for the next month. This is just an annoying inconvenience but what if this happened and I needed heart or diabetic medication! I am never going back there again and it is completely because of the front desk.
My wife called me up in tears because of the treatment here. She called searching for blood results (a month overdue) and was told to call herself (that is not my wife's responsibility unless the patient engagement rules were established), guess the front desk dropped the ball and tried covering it up. The front desk girl handed the phone to a nurse who promptly yelled at my wife and then hung up......man I guess volume based pay models allow you to treat your patients like poo.... Something needs to be done. Read the reviews on this place everywhere, Yelp, Google, etc. Same message. Seems to be great doctors, but TERRIBLE STAFF. My wife saw Sue, who she said was excellent. But the front desk should have zero excuse for this behavior......
I have been going to Cherry Creek Family practice for over 10 years now. I mainly see Dr Kruetter and Michael (PA), I love them! They attend my every need, they listen to my concerns/complaints and address them accordingly. The CC Family practice is overall courteous and very knowledgeable. Dr. Kruetter is always on the forefront of any new medical news and procedures that come out. They have recently moved further away from me, but I will still continue to make the long(er) drive to see them.
I newly moved to this area and Cherry Creek Family Practice is close to where I lived so I chose them. Their services are not good at all, mainly due to the receptionist and nurses. Doctors are ok. The receptionists, both of them, are rude with attitude. The first time i went there I got my blood test done, and no one ever called me back to let me the results until i called them. The second time I had three tests done, one was performed properly, one was missing , one was messed up for something else. And again no one ever called. I called numerous times and finally was on hold until the nurse was willing to talk to me and told me what Dr. said about one result and promised to call me back once she find out what happened to the others. Guess what, she never called me back. As far as I know the nurse wasn't busy all the time. The second time when I was in the small room waiting for the Dr. to come to see me, the nurse was sitting there checking her facebook and talking with the girl next to her about what her friends posted on it . I guest that's why she is so busy and has no time to do the work she is supposed to do. So I don't recommend this place unless they change their staff and have a good management.
Every time I go to the doctor at Cherry Creek Family Practice, I feel like I am treated like a complete person. Dr. Kreutter and the rest of the providers take the time to listen and engage with me, and I always leave feeling cared for.
I feel this is by far the best medical practice for my family. I have told many others about the care, concern, medication and treatment plans that I receive here. We are long time patients of this clinic and will be more decades to come.
So often we never take the time to write a note about the best businesses and only complain about the worst. I have excellent things to say about the physicans here, the nurses and the front office. I'm healthier because of the time I spend here, I realize it is difficult to get in to see the best doctor I've ever met but once I'm seen, the 15 minute wait is well worth it.
They have a new location which has easy parking, beautiful lobby and all new exam facilities. I feel like this place was designed just for my convenience and well being.
Overall, a relaxing and friendly experience with healthy side-effects!
Dr. Kreutter is very knowledgeable, thorough, caring, and kind. Best doctor I've ever had! I highly recommend Cherry Creek Family Practice.
Love the new location! Great medicine, friendly staff, we will be back again and again whenever we hurt and need healing..
Dr. Kreutter is an amazing doctor. Professional, knowledgeable and caring, I would recommend her and her team to anyone needing a general physician.
20 years ago when I was very young and had no insurance and no doctor, I went to see Dr. Kreutter. That was one of the best decisions I ever made. She has been so caring to me over the years. Always taking the time to really listen to my concerns and giving me peace of mind. I have read some of the reviews about the staff...well unfortunately that happens anywhere. They come and go, some are nice, some maybe not so nice, but one thing remains true. Dr, Kreutter is caring, knowledgeable and I have no idea what I will do if she ever stops practicing.
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