Spas >Burke Williams Day Spa
15301 Ventura Blvd, Sherman Oaks, CA | Directions 9140334.154005 -118.466606
Mon. - Thu. 9am - 10pm;Fri. - Sat. 8am - 11pm;Sun. 8am - 10pm
Neighborhoods: South Valley
Standard Burke Williams fare here. Massage, facial, sauna, steam. That sort of thing. Parking is far away so you have to walk a lot after your relaxed unless you pay to valet.
I have been going there for ten months now, unfortunately because I signed up for an annual membership so it is use or lose. The first time there of course was great, service, etc then out of the reminder 9 visits 5 have been just flat out ridiculous. One the towels in two different locations had mascara on them, which makes you wonder how clean they really are since the second location in front of the sauna had this towel rolled up into the ice tray, which means someone had to look at it and still place it there. Spoke to a manager which was nothing but attitude. Next time not only did they changed the person I had booked for the appointment without telling me but the equipment in the room was not working so part of my paid time was spend going out of the room to get working equipment that worked, spoke to the manager at the front and nothing, just a nodding person. Then I advice them like my contract states that I will be absent for two months but no one notes my account so I spend almost two weeks making phone calls, and trying to get someone on the telephone that can do this so that they don't keep my money. A month ago I make an appointment with the an specific person, I show up to my appointment and they gave me someone else once again. I refused to be serviced by a different person than the one I had made the reservation with, but they say there is nothing we can do, we are booked and we don't know how or why it happened. Do you want a bath for your trouble?????? The general manager received my message and I am still waiting for a call back. And so on....... For supposedly a high end spa the service is atrocious, the lack of professionalism is amazing, and they have zero management that can actually do something to please someone that has taking the time to book with plenty of time in advance and then get tossed aside. I have not been to other locations but I can honestly say the Sherman Oaks location is just horrid. Zero general management and less than useful front desk management. *****06/19/13 Got a call back Sunday form the General Manager at this branch, after speaking with her and giving her all the details of the incidents she ask me to give her til Wednesday to look into it. Just got the call back from after apologizing for the incidents and acknowledging that it was their fault she said she cannot guarantee things to run perfectly and hinted they may not be able to meet my standards and that I may not be happy and this needs to be a mutual way of understanding, that she saw my review and in mentioning her we don't agree as to how fast a General Manager should respond to someone sitting there waiting to be tended to....so one of the options was to let me off the contract (really the only option she offered me was this) but spoke about me doing reservations instead of the front desk,) which she was more than happy to do....SOME SERVICE! I hope someone lets their corporate know how possible long term clients are treated. And for those joining remember this is the treatment you can get. As for me I will take my business elsewhere
went for a massage and to relax at the spa. The facility was a little small but still nice and relaxing. The massage was good but not great, no complaints. They offer fresh drinks and fruits, its good place to unwind, and cleanse I guess.
great spa, a bit noisy... – 4 instead of 5 reviews bc of the talking in the girls locker room/ spa.
I understand that people come here after going to the gym next door but it takes away from the "spa" experience.
i had the best massage from abby. she works with your energy and besides trying to sell you an "upgrade" she does a great job.
This bw is not as good as the one in SM but its so close to home that it will have to do.
good place, but a bit loud – 4 stars instead of 5 bc it was loud. chatty people. I like the BW in SM better. its quiet and peaceful!
Great Service and Overall experience – went with my wife and ended up staying the whole day! Even ordered in food!!
Shame on you Burke Williams! – I've been to Burke Williams many, many times, In fact I have a membership there because the services are absoloutely amazing as well as the ambiance being relaxing and facility is always immaculate. I give all the hard working technicians there 5 STARS. Keep up the good work. On a recent visit to the spa I felt the need to ask my tech if the pay was good and she honestly told me NO, she said that they basically get paid minimum wage and most of their income if not all depended heavily on TIPS. I was beside myself in disbelief. So I asked the next tech I had that same day for for a differant service and they confirmed what the other tech told me. I am disgusted that BURKE WILLIAMS SPA would ever treat their employees this way. It is truely SLAVE LABOR. Those poor employees. How do these people even make a decent living there? How do they survive? I'm still in shock and disgusted that what I thought to be such a prestigius and elegant spa would low ball and rip off their very great and hard working employees. BURKE WILLIAMS shame on you! So people please, please take good care of your tech and make sure to TIP them at the very least 20%. I will be re thinking my decision on keeping my membership there unless those poor techs/therapists get a raise. DISGUSTING! You are taking advantage of your employees. That is poor business ethics if you ask me!
Best value ever... – While most people will definitely enjoy this spa and all of its amenities, let me just say that there are a few that this facility would not be for.
I can see how some people might be "put off" by the sometimes insincere attempts at customer service like big smiles and hands on your back to lead you, noisy dressing rooms at peak times and perhaps hokey décor. I myself have sometimes been a little uncomfortable with the whole hand-on-the-back thing, but I just go with it because it is such a small part of the experience. And I have to admit that this says a little more about me than it does about the spa. For those of you that find the spa experience diminished because of these things, I recommend "Urban Retreat" on Ventura Blvd. in Tarzana. They still provide a relaxing environment but they are just a "massage and go" kind of place.
For the rest of us, this place is heavenly and I always dream about it until the next time I can get there. I have never had a bad massage, and in fact, few places give you all the rest of the amenities like a Jacuzzi, aroma therapy towels, fruit and ice cold water (there is even lemonade in the lounge and you can also ask for hot tea). The showers and restrooms are equipped with everything you'd ever need like shampoo, conditioner, body wash, razors, hair ties, toothbrushes (w/pre-applied toothpaste), Qtips, sanitary napkins, tampons, facial cleanser, toner, moisturizer, lotion and mouthwash. They even have under-arm spray deodorant as well as bathroom deodorizing spray! At the ladies' dressing table, you'll find an array of hair sculpting products along with clean brushes, combs, hairdryers, curling irons and even extra magnification mirrors. They even provide plastic bags for wet swimsuits (though, a swimsuit is not required for the whirlpool). I don't even have all this at home!
And did you know that you can ask for fluffy cottony robes instead of the still-quite-plush terrycloth ones? If you need bigger robes or sandals, they'll get you that, too. At BW, you never have to search around for a waste basket and neither do you ever wonder where to put your soiled robe which hasn't always been my experience at other massage salons.
You can also make free local calls from the phone booth areas and you'll also find that your cell phone gains service while in them (I also discovered that my cell phone will work at the furthest ladies dressing tables, too). I have been able to pass more than an hour on my own quietly sleeping or reading my guilty pleasure- rag mags- in the Quiet Room which is something that is nearly impossible for me to do with my daily work schedule and toddler twins at home. This alone would have been enough for me but the rest of what BW supplies puts them far and above your average massage parlor. Last winter, I swear my chronic bronchitis was vastly improved by spending 20 minutes each in the sauna and in the misting room.
I find the general atmosphere at this BW absolutely relaxing and though I haven't tried anything there besides the massages and nail care, I have found that the value for your money can't be beat anywhere. You may be able to find a slightly cheaper massage but not really by much. A 50-minute massage for $105 is pretty much market price. And considering that you get all the rest of the stuff AND you can stay as long as you want as long as they're still open, this place is one of the last great service bargains left!
BTY, I just visited 10/15/10 and they were running a gift certificate promo that gives a percentage off of your treatment that day depending on the future certificate value you purchase. I am kicking myself now for not having bought one. I need a massage right now!
Rudest Trainer ever! – Anyone who wants to work at Burke Williams needs to know about how rude the esthetician trainer Michelle is and a very rude woman named Caren Weaver. They let me go from there company after 2 1/2 weeks of training. They were very rude about letting me go. They never gave me a reason why they let me go. I was devistated. I feel sorry for all the girls left and to leave in that facial BOOT CAMP!!!
You can please some of the people some of the time – This is a great place to come and get those kinks worked out. The dim lights and smell is relaxing the moment you walk in the door.
I read a comment about people being freaked out about the staff gently placing their hands on our backs while guiding us to and from the rooms. But what they don't realize is that it is a gentle way to guide us through the dimly lit hallways and to not walk into the walls after the treatments when we're so relaxed and sometimes dizzy from a great massage. If you don't feel comfortable being touched that way, it doesn't hurt the therapist's feelings if you ask that they only touch you when you're on the table, really it doesn't. If you ask in a "no big deal" way, it's treated like it's no "big deal". My friend is like this and it's never looked at as weird. I don't think they care, they just want to make you happy and comfortable.
Yes, sometimes there are ladies that can get really noisy and chatty in the spa. Some think that their money allows them to be rude and annoying. So I make a point of enjoying the facilities when I know I can really enjoy it. Sunday evenings and week nights are my favorite. I can feel like I have the whole place to myself. Weekends there seem to be bridal parties and birthday parties that come in. There is no getting around that. So I go when I know I can count on peace and quiet. I see the staff being frustrated sometimes and have a difficult line to walk when clients have no care for others and are rude and loud. They complain about being asked to lower their voices. And others complain that the staff didn't do enough to ask them to lower their voices. You can't please all the people. But they certainly do their best and try not to insult anyone in the process.
One of the things I've done is bring ear plugs or my iPod, so I can really be in my own world.
As far as the antlers in the front lounge...really?I've been going there for 5 yrs and I never noticed them until recently. Big deal. At least it's not a whole head of an elk on the wall. I think that would have been ugly. I can see the masculine, sport chalet look they must be going after, but whatever.
What really matters is that I get my moneys worth. And here, I do! From the friendly and accommodating staff, to the fantastic massages and warm robes. I will be a long time client and gee...think I'll book something right now!
Oh yea, I was wondering about the person that commented that she's been here several times and everytime it was not a good experience. Why does she keep going back?
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