300 Hylan Dr Jay Scutti Plaza North, Rochester, NY | Directions 1462343.0852203369141 -77.6281280517578
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My experience at jared galleria of jewelers Henrietta Ny and why I will NEVER go back:
On feb 14,2014 my husband and I went In to pick out a new diamond to put into my engagement ring. We found a diamond we fell in love with. Jared's told us it would be ready on the 15th at 7 pm. Since my husband and I had work that night and my mom would be picking up the ring I wanted to call and make sure it would still be ready ( being it's a 40 minute drive one way). I started calling the store around 11am on the morning of the 15. I had gotten no answer. I decided I would try again in a half hour. After calling back numerous times I still had gotten no answer. My husband, my mother, and myself had continued calling numerous times throughout the entire day and still had got no answer. My husband then received a call stating that the repairmen had "cracked" our diamond that we had picked out. Meanwhile, me being at work I could not be contacted. When I found out about the diamond I continued to try calling Jared's to have them stop the whole process in general, still with no answer. From 11am-845 pm that day nobody had answered the phone not one single time. I contacted customer service and the store in Henrietta did not answer for customer service either. My husband and I went to the store upon opening the morning of the 16th we were the second ones to walk into the store. There stood our salesman who sold us the diamond. He did not say hi or even look our way after making eye contact with us. We were then greeted by the manager. His response to me when asked why no one could answer the phone yesterday was "we were really busy". Long story short we came to an agreement on switching the diamond out for another once since they cracked our first one. Again, my Husband picked up the ring because I was stuck at work. Upon receiving the ring, the first thing I noticed on this .87 carat diamond was a HUGE black crack through the middle of the entire diamond. This crack could be seen by the naked eye from a far distance. I took it back to the store the next morning where I had another nasty sales person. She stated they didn't have any comparable diamonds to switch out and that id have to settle for something a little smaller in carat size. ( policy is when the store damages a piece they will replace it with equal or greater value free of charge ) I was so extremely unsatisfied with the customer service and the whole situation in general ( along with the other terrible reviews I had read unfortunately after dropping my ring off) that I told them I want my original diamond back and I would go elsewhere. When I told them I wanted my original diamond back their reply was " oh we don't have your head setting anymore" so I return all of their diamonds and head stone and they can keep the head setting for my original ring? Makes sense right ? I have since then left a message with the corporate district manager with no response as well as went to leave a message with the district manager of the Rochester area stores but surprise, her voicemail was full and it would not let me leave a message! I would not recommend this store to anybody. This was one of the most distasteful experiences I have ever dealt with. The customer service was beyond unacceptable and unprofessional. Their jewelry seems to be nothing but crap jewelry. Spare yourself the stress and save yourself the time. Go elsewhere!
DO NOT SHOP HERE – DON'T SHOP HERE! We bought a pair of diamond earrings here in May. Paid $1600 for them - and within five months the screw on the post was stripped, making them unsafe to wear. We took them into the store and were told we'd have to pay to have them fixed, since we didn't pay $150 for their jewelry protection plan when we bought them. I've been wearing earrings for over thirty years and have NEVER had an issue with a post, so we didn't pay the extra money for their special plan (since they told us the diamonds themselves were covered for life). They sell inferior goods at inflated prices - and then want more money for you to make their inferior product right. When we told our 21 year old son the story, he said "What do you expect going into a chain store like that?" I wish we would've been as smart as our kid is! Needless to say, we'll NEVER shop here again, and would advise other people to stay away, too. I would give less than one star if I could ...
If "He went to Jared" you have crappy jewelry – My boyfriend bought me a chocolate diamond for Christmas. This was our first and last experience with the big advertiser. The ring was 2 sizes too small because they only carry fat girl sizes. We took it into get sized. They said it would take 10 weeks which sucks, but it really took 12! And after that you would think they would try to apologize...nope they just tried to sell us more..really no thanks...and to top it off I have only had it a week and lost a diamond! I am not rough on jewely. Their stuff is crap DO NO GO THERE. They have bad jewely and horrible help.
AWFUL!!! – If I could give zero stars for a rating, believe me I would. I have had to take my engagement ring in to Jared for repairs 5 times since September (when I got the ring)...It is now February and I have to go back at least once more. My diamond was loose after about the 3rd week of having the ring. I took it in to be tightened. A week later, it was loose again. Their solution was to replace the head, which they did. I went in to pick it up, and the diamond was still loose and "jingling" even worse than before I took it in. I told them it was still jingling and they took it back to be tightened again (which was 2 more hours). After tightening it again, the jeweler proceeds to tell me that the head is wrong...it's for a round diamond (I have a princess cut). The jeweler didn't bother to tell me this when they were going to send me on my way with still a loose diamond. Not to mention, the head they replaced was identical to the new one, meaning BOTH heads had been wrong...they put the wrong head on there from the beginning. I called customer service about this issue to figure out what to do. They said they would replace the head but it would change the look of my initial ring (meaning, sentimental value would go way down). Customer service told me that I HAD to replace it, otherwise, they wouldn't honor the "lifetime guarantee" warranty on the diamond. I was very reluctant and wanted to see the new head and compare it to mine before they replaced the head.They allowed me to do so. I talked to the jeweler about the pros/cons of putting on the new head. He informed me that there wouldn't be much of a difference at all in the "jingling" or looseness of the diamond once the head was replaced. So, bottom line, I'm forced to do this to honor the diamond warranty at the expense of losing the original look of my ring and gaining absolutely nothing. The jeweler assured me that it's in good hands and he will get it as close as possible to the original look. Still a little reluctant (I didn't trust these people), I agreed. Now, I regret that decision. In the midst of replacing the head, the jeweler chipped my diamond. To make matters worse, they acted as if I had done it. The manager called and asked me "did you know your diamond was chipped?" which immediately made me mad. Little did they know at the time, I had my inspection done on my ring just 5 minutes before they took it back for repair (in their store!) in which the lady remarked that the ring was "good" and documented this on my inspection report. No chips reported at that time. I informed the manager that I was about 45 minutes away but wanted to come and talk with her about the next step in repairs. It was 3:30 and she stated that she could stay at the store until 4:20 and then she had to walk out the door. My fiance and I hurried to get there. We arrived at 4:05 and the manager was gone. Already frustrated, we talked to the assistant manager, who was very condescending and rude. She kept saying "diamonds chip, that happens" and yes I understand that, but it wasn't chipped earlier that day, and I can't stand when people do not own up to their mistakes. She said "diamonds chip. jewelers are human." That's it...no apology, nothing. The jeweler saw me and didn't come out to talk to me...instead he cowered in a corner. Now, the lifetime guarantee of the diamond states that they have to give me a diamond of "equal or better" specifications. They offered me a bigger carat (only slightly), same grade and clarity. However, the dimensions of the diamond are much smaller, making it a deep diamond, not a wide one, which makes it look tiny. The whole company seems kind of sketchy, but the Rochester, NY store in particular is horrible.
Jared: The Galleria of Thieves. – Although the initial experience is good, Jared lacks much in follow up customer service and borders on criminal. We followed our warrenty regulations fully and Jared sent our ring in to be fixed. When it was returned, it was an entirely different ring, the carats, the size of occlusion, everything. Now they won't help us get the original back and are dragging their feet to fix their mistake. It makes me wonder how many people they have stolen from.
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