254 Main St, Farmington, CT | Directions 0603241.708833 -72.841499
Mon - Sat, 10am - 5pm; Thu, 10am - 8pm
Horrendous service, rude management – I would never buy anything again from Stylish Impressions! As another reviewer wrote, I too was forced into a larger size than was needed and then needed to pay for alterations. The dress was so huge it had to be taken in two sizes and was then still too big! They measured me at the store and insisted I needed a bigger dress than I actually did. When the dress came in (which takes months), it was too late to return it for an appropriate size, so I was stuck with a dress that was too big and had to pay for alterations. Then, the day of the event, my dress strap came right off! I couldn't wear the dress because the strap would not stay on, despite me pinning it numerous times. Stylish Impressions would not take the dress back, give me a store credit, or even offer an apology. When I talked with the owner about this, she was shockingly rude, repeatedly interrupting me and saying she didn't know the strap actually came off because she wasn't there to witness it. (She had the dress right in front of her, and it was clear the strap had come right off.) She called it "normal wear and tear" even though I had barely worn the dress before the strap just came off! I have never in my life been spoken to in such a condescending and offensive way by the management of any store. I would not recommend this shop to anyone.
I had great luck – I'm kind of confused when reading some of the other recent reviews....I recently purchased my wedding dress as well as my bridal party dresses and I had a relatively good experience-the only thing I didn't like was my first visit....at the time the store was small (but being remodeled to expand space) and packed! So for a first time shopper I felt a little neglected however I chose to purchase my dress there because it was priced BETTER than other stores I saw it at. Every other visit was extremely pleasant and the manager, Diane was AWESOME; very accomodating and nice to work with. I do recommend giving them a try. My only recommendation is that is you are just starting to look for dresses, try and go during the day or be the first appt. on Sat. when its much less busy--Sat. by mid day tend to get very busy. I am overall pleased with the quality of all the dresses purchased there
I will never go back here again. They are pushy and will do anything to make a buck! – I was very unhappy with stylish impressions. They forced me and my sister to buy larger dresses than necessary and then charged for alterations. They charge you higher prices based on your size and then tell you that you have to buy the larger size even if you don't need it!
DO NOT WASTE YOUR TIME WITH THIS STORE – Do not go here if you are looking for a dress and good service. The prices are outrageous, and any dress found here can be found somewhere else for less. The staff is pushy and rude. They are nice when you have an expensive dress on and they are going to make a profit. They advise against all other stores, making it even more obvious how hellbent they are on forcing you into a dress. Not to mention the return policy is ridiculous. I went there and found nothing that i liked, and was talking to a friend of mine about the store, who said that she had gone there and tried to return an extremely expensive dress which they refused to do. SO, they kept the dress and the money, and told them that the "credit" was good for a year. EVEN THOUGH the dress had not yet been altered. Those looking to buy one or more dresses , beware, you are STUCK with them. The store is small and poorly set up. Go to a different store if you want any sort of selection. The manager is rude and has a serious attitude, as the other review writer apparently experienced as well. DONT GO HERE! its a money trap, you can find your dress online or at a different store for a much better price, and better yet avoid a rude manager and selfish policies.
BUYER BEWARE - I'd wear a paper sack before shopping here again. – RUN! I would NEVER shop at this store again. We drove 90 minutes to this tiny store and spent $375 on a beautiful dress. The beads began to fall off within an hour of my daughter wearing it. Following her prom, we called the store who said to return the dress to be fixed. After 6 months and no call, I called to find the dress was still hanging in the back and had not been touched. Another 3 months later I called - they can't find beads. I then send the strap from which to take the beads to repair the dress. It is now 10 months later and we have not received the dress back. The owner is argumentative each time I call, telling me she's busy with customers and that she has no "schedule" for her seamstress's time - always trying to find some way it is not her fault. How can a business owner operate a business with such disregard for her customers? BUYER BEWARE. IF YOU CAN FIND THE DRESS ELSEWHERE, YOU SHOULD.
As a small business owner myself, I'm appalled at the service we received.
Very nice selection, worth a trip – Excellent quality, fine selection. Very nice store layout. Worth a trip, and then some ! Friendly cooperative clerks.
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