Carroll >Surety Insurance > American Home Shield Corp
1524 E Us Highway 30, Carroll, IA | Directions 5140142.063018 -94.843345
American Home Shield and the contractor assigned to our repair was wonderful. I only have praise for the complete process. I think American Home Shield is the greatest I will refer them to all friends.
Mr. Reid is very diligent in searching out the problem. He doesn't give up on puzzling problems. I did not interact with customer service for this.
They were able to get someone out in a day, and the contractors they choose were great. Rite-Away was the contractor they were the best
The contractor contacted my within an hour and I was able to make an appointment for the following day. When he arrived he was very careful to wipe his feet first and stayed for the washer to go through 2 cycles to make sure it was working correctly. Plus he was very pleasant.
I contacted American Home Shield when my heat would not work at the beginning of the chilly season and requested a specific vendor that I had used previously and felt I would get the customer service with a smile that I knew had been their motto. The technician arrived at my house that same day, after first contacting me by phone, corrected the problem, and accepted my payment. It was a very positive experience.
The contractor arrived at the earliest day he could it turned out to be a small problem he put a new thermostat in my refrigerator and made us all happy
Five Stars The tech was neat, clean tidy, knowledgable and polite. The job was completed in one visit and to my satisfaction.
I found it easy to report that my gas furnace was not operating by reporting the problem online on a Sunday evening. I did receive a call the next morning. The technician was scheduled to come on Wednesday which he did. He had to procure a part and my problem was fixed on his next visit.
They were prompt, knowledgeabe and extremely neat. They answered all of my questions and completed the job in a timely manner.
Normal issues of owning a home. The contact was easily established and the contractor was thorough in completing his work.
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