Hartford >Veterinary Services > Fox Memorial Clinic
701 Russell Rd, Hartford, CT | Directions 0611141.699946 -72.705623
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
according to them my dog had a skin tag that can be removed with a simple surgery. then she tries to hear his hear and "cant find it" and wanted to do test on him that would cost 300. i got home and heard it perfectly fine. and just today i get home and his leg is swollen and he wont put it down. they just want money.
Staff - receptionists and vet tech - were polite and helpful. Dr. Clark was friendly, respectful and competent. She was very gentle and caring with my dog. Cost of service and meds was VERY reasonable compared to your average high priced vet. My experience with them was very good and I have no complaints. I will certainly use them again.
I called them and they wouldn't even see my dog, I explained I had financial problems due to a layoff. They said they couldn't do anything for her because she has breathing issues and weren't set up to do surgery on dogs with special needs. They told me to go to an emergency vet which I explained I didn't have the money for, they could have cared less. Totally heartless people.
I brought my 4 yr old pit bull into be spayed a month ago. Being a first time dog owner I don't have much to compare it to. But I felt it went as I expected. The staff were helpful, some were friendlier than others, the ones that I wouldn't say were friendly were just matter of fact and it was more personality, I don't feel anyone was rude. I do feel I had ask a lot of questions that they didn't anticipate my questions and give me answers, but in the end I got the info I needed, again I think it was personality. When I had an issue and had to call the direct line almost 2 weeks after the spaying I was called back by a vet and since I didn't get to my phone he had someone call me back the next business day. I always found I had to leave a message and someone would call me back in the evening. This didn't bother me that it worked differently than normal businesses. The spaying and other things my dog had done were 1/2 the price it would have been locally. I traveled an hour to get there. I am going back to do the vaccine clinic b/c I can't find anything local that can compare to their prices.
A place with a heart – I went to the Fox Memorial Clinc and saw Dr Levy for my Cat. He was very compassionate to her and my family. After seeing Dr Levy, I only had a couple more weeks with my sweet longtime companion. Because of his assurance and care, she lived out her comfortable last days.
FMC can have a little wait to see them but it was worth it. They seemed to do the best they can to get you in. The prices are very reasonable too!
Purrfectly Caring – I have taken my healthy cats to be vaccinated and spayed at the Fox clinic over the last 7 years. I found the vet techs friendly and warm, and the vets understanding and practical. They don't try to sell you fancier food and expensive tests or treatments - I truly appreciate that!
They are very busy - I'll concede, and it is very hard to get to talk to a real live person at the desk! When I tried to make my most recent appointment last week, I ended up playing phone tag with the reception. It seemed easier just to visit them (when I was in the neighborhood) to make the appointment!
Otherwise, they are a fine team of vets, and the front desk folks work hard to keep up their good cheer and humor through their busy day!
Very nice and understanding – I was referred to Fox by an animal shelter I know. My cat has a tumor on her belly and the vets were charging tons of money to get it removed and tested for cancer. When I called Fox, I left a message explaining my situation. They called back within a few hours, were attentive and understanding, and offered various options for much less money. So far I'm very pleased with them!
No Help Provided. – There is a website for Fox .M. Clinic offering services and encouraging people to call to bring in their pets for quality affordable service, however When you call there is an answering machine where you leave a message, I left an urgent message that our little dog had a small-(quarter sized) bleeding wound from a ruptured cyst and needed to be seen-I never received a call back, I kept calling them over-and-over finally someone picked up, after I explained the urgency of the matter they said they were booked & told me to go to my previous vet-(almost 2 hours away)--but since we moved Fox Clinic is local to us and I dont understand why on their website they seem helpful, but at least in our case they were not willing to be helpful at all. They should not have turned us away and they need to start answering the phone.
Should be shut down – I found this place on the internet n decided to go bc of the lower cost, I went today to get my dog neutered, my appointment was @ 9am,I rushd to the place bc I live far n they didn't open their doors till 9:15, the staff is inconsiderate, rude, and have no manners. The place is not clean, smells like pee all over the place.after I told him my dog was hospitalized they made me wait over n hour to tell me needed to fax info on why he was hospitalized 2 weeks ago n then needed to call back to reschedule, off course with a terrible attitude, needless to say I left and never came back.
Misleading and rude – Made an appointment for our dog who has bad allergies. The lady told me 30 something dollars on the phone and when i get there its 40 something because its a skin problem diagnosis. I was not only told fale information but they never even looked at our dog !!! Plus the Receptionist was rude and very unconcerned about the welfare of our dog and just seemed like she hated her job. Then do us a favor and find a new job! Now our dog has to suffer longer because of this "LOW income pet care". Its total Bull!!!!They had the audacity to have ANIMAL PLANET HoUSTON on the TV..And its a pure contridiction in what service they are providing..in the end my quote of 30 plus dollars turned to $60 and that doesnt include any meds that might be needed...such lack of concern and compassion for animals...they should be closed down for animal cruelty!!!!
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