4389 Spring Grove Ave, Cincinnati, OH | Directions 4522339.161960 -84.527112
Neighborhoods: Winton Place
I attended a visitation last night at that funeral home.This was the second time the family used them and everything was done exactly to instructions both times. The family couldn't be happier with their services.
Worse experience ever – I had a truly horrific experience with the Gwen Mooney Funeral Home. My mother died on April 27, 2011. She had pre paid her funeral and cemetery site in 2004. I called and made an appointment with one of the funeral directors for the following day. The 1st person I laid eyes on when I walked in was a woman in her mid 20s who appeared to be a prostitute by her dress and make up. Turns out she was the receptionist. I discovered later that she is a relative of one of the executives. I then met with funeral director Juan who appeared to be on a sedative and gave me little confidence in his ability to get my mom’s death certificate from Columbus in a timely way. (My mom spent the last few months of her life in Columbus near her grandkids.) First, Juan told me that I shouldn’t worry, as the funeral home would dispatch someone up to the hospital in Columbus to get the death certificate and make sure my mom’s body would be released accordingly. Days went by; no one called me. The 2nd story I got was that they were not sending anyone up to Columbus, but just waiting for the doctor to sign and mail the death certificate. More days went by. I asked Juan if there was anything I could do to expedite the process. I called and left GMFH biz manager Stephanie a voice mail expressing my concern about the death certificate and offering to do what I could to help. No call back. I called her again and as soon as I told her who I was she disconnected me and transferred my call to the do-nothing Juan. By this time I was livid, especially after Juan told me that they have a process in place for getting the certificate and remains from out of state by working with local funeral homes. But in-state, they would neither work with a local funeral home in Columbus nor spend the resources to have an employee drive up, as was originally promised. By the time my mom’s funeral took place, she had been dead for 2 weeks and I was having a nervous breakdown. Also, I had originally intended to have an outdoor service but we were having so much rain, I called Juan early in the morning the day prior to the funeral and asked him to move it indoors. No problem, so he said. He also informed me he would be off work the day of the funeral and that Rodney would be subbing for him, someone I had never met before. I asked for Rodney’s number and when I called Rodney at the end of the day, he said that Juan had not told him about moving the funeral indoors and that no such arrangements had been made. Finally, the day of the funeral: When my significant other arrived at the funeral home a few minutes ahead of me, an employee was standing out front and told him the pre-service gathering was for family only! Wrong! I also quickly discovered that Juan had ordered the wrong flowers. I told Rodney before leaving the funeral home that day that I expected an apology from Gwen for their sloppiness and a refund on the flowers. I probably don’t have to say that no one ever contacted me. I called and complained and Juan had the nerve to call me back and argue with me about his transcription error. He basically accused me of lying. Furthermore, he insisted that I make a trip out to GMFH to show him exactly which flowers in the catalogue I had wanted! That was the last straw. I called back and asked to speak with Gwen. They would not allow me to speak with her. I did speak to some guy whose name I believe was Dave, an executive at the funeral home but I do not recall his title. He agreed to refund the cost of the flowers but I got absolutely no apology from him. If anything, he was nasty and resentful that I had the nerve to complain. Stay away from this ship of fools, people.
Not really great John – I go to funerals everywhere. Theres only so many ways to do it and their are only so many makes of hearse. I overpaid and now weeks later when I'm struggling to make these credit card bills I don't get a lot of value out of it. Go to Paul Young, Hodappy, Glover, Charles Young, Strrawser, Vorhis, Walker, Jordan. Anybody is less expensive and just as good - better in fact because the prices are better. Thanks but no thanks to the nice young professional man named john the expert salesman.
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