Jewelry >Heins Jewelers
2843 Taylor Road Ext, Reynoldsburg, OH | Directions 4306839.938451 -82.785156
Neighborhoods: East Columbus
I have a class ring that is very special to me. After 22 years of wear it flattened out and broke on the underside. I took it to a couple jewelers who said it was a lost cause because it was too worn and repairs would cause the diamond to fall out. I was devastated because it has a lot of sentimental value. After 8 years of looking at it in my drawer, I had the good fortune of meeting Jody and Rod from Heins Jewelers in Reynoldsburg, Ohio. They assured me that they could repair it. I excitedly dropped the ring there and hoped for the best.
I picked the ring up today. Not only was it repaired, but their phenominal goldsmith, Rod, had restored it to the same as it was the day i opened it on my birthday in 1984. WOW! They didn't just restore the ring, they restored the memories associated with it.
I strongly encourage anyone and everyone who has a special piece of jewelry that was written off as a goner to take it to Heins' goldsmith before surrendering it to some goldshark company who will give you pennies on the dollar for it.
The price, by the way, was as fantastic as the rest of the experience!!!!
My fiance and I are getting married June 1. We ordered one of our wedding bands from them and were told they would be ready in 3 weeks. 4.5 weeks later we still have not heard from them so I stopped in to check on the progress. They said the order was still there and the rings not in yet, could take a few days to a few more weeks! My wedding is at this point in 4 days! Way to put a bride in panic days before her wedding!
Presented with my two teenage girls to exchange the $50 gift certificates each had received at Christmas. The girls were both excited and looking forward to the shopping experience. When we arrived we were greeted by a male employee who, when he heard what we were shopping for simply stated "look around" and proceeded to sit down and ignore both me and the girls. The attitude was such that we were beneath his standard of concern and customer care. Perhaps because I was unshaven and in a hooded sweatshirt the assumption was made by him that we were unworthy to be there, and this was how the girls felt. I am a practicing DDS and do not feel the need to show off my degree. I certainly found the lack of welcome in this store to be unprofessional.
To make matters worse, while the girls were trying to find something on their own, and most of the merchandise is priced so the tags are not visible, a lady of well-to-do appearance arrived and got this employees undivided attention, while he still ignored my girls. The only saving grace was the lady who came to the rescue of my younger teen, and was extremely helpful and patient in helping her find something. It did not take long after she came to the counter too complete the transaction. But it is a shame that the girls and me were initially made to feel unwelcome at best, as well as unworthy to be in the store and trouble the man representing this establishment. I would not recommend this place for the lack of custumer service and demeaning attitude portrayed. Shop at Mid Ohio Diamond and Gold, just East of Cleveland on Morse Rd. They treat you like you are important. Boooo to Heins.
Great Prices – I just got some work done on my wedding band, and decided to look around. I found a awesome diamond necklace, and feel in love. They gave me such a great price, that I couldn't say no. Thanks, I will be doing all my business with Heins!!!!!!
good service – just had a battery changed ------- very quick service ---------even got a warranty with it
Nothing special-rude attitude – I found the staff to be rather rude, won't return.
Professional – I have been a long time customer of Heins Jewelers. I have nothing but great things to say about their professionalism and service. I have purchased many items from them with total satisfaction. They are the only jewelers I trust with my most valued items. I have had rings sized and jewelry repaired. I have had jewelry custom made. I have been COMPLETELY happy with everything. I recommed Heins Jewelers to all my friends.
Great People! – I have taken all of my jewelry to Heins Jewelers for repair. I don't let anyone but Heins Jewelers change my batteries on my watches anymore. I've learned my lesson.
Bert and David have sized rings for me, repaired watches - too many to remember. They always greet me with a smile and tell me honestly whether or not something is worth fixing. I trust them completely.
I have a finicky watch that makes me crazy...Bert and David even know how to finesse that nutty thing because they know how much I love that watch.
Super, friendly, reliable service is always given by them.
Great Customer Service – Just had some jewelry resized - Cannot say enough about the service I received. Very professional staff that make you feel welcome when you are in the store. They do not hound you or put pressure on you.
dishonesty at its worst – a day ago my daughter a pickerington resident was at children's hospital her son was being operated on. while at the hospital her home was being robbed by her daughter's boyfriend. the worst thing was that he took the jewrly down to heins jewlers to sell. they gladly bought a lifetime collection from the thief. and instead pf calling the police they immediatly melted all the rings down and plucked all the diamonds out. they must have known these were someone's treasures so to hide the dirty deed they tried to hide the rings. all my daughters rings, my deceased mother's ring, many beautiful rings i had given her all destroyed by heins jewlers. so when you buy from them, know that your probroly buying stolen diamonds and hurting your neighbors. what is wrong with the laws that protect these business's if i were to buy stolen items i would be in jail. somehow they are excempt. doesn't anyone have common sense anymore. had they just called the police we atleast would have had the chance to buy the rings back. but they immediatly melted them down and plucked all the diamonds out. is this the way to treat honest people. is this the way to run a business. most honest people would not want to wear their neighbors stolen heirlooms. they say they did nothing worong.
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