Dublin >Women's Clothing > Wendy's Bridal Gallerie West
6339 Sawmill Rd, Dublin, OH | Directions 4301740.096483 -83.091590
Terrible Service – Apparently they only care about the sale, once they have your money, they feel free to insult you and refuse service. We ordered the brides and bridesmaids dresses here. One of the bridesmaids dresses was completely the wrong size, but the Manager told us we did not know what we were talking about even though the dress was two sizes too large. She refused to acknowledge there was a problem and did not offer any help. She actually said we did not know what we were talking about. Take your business and cash somewhere else!
very satisfied – I just ordered my bridal gown from Wendy's, today! Yeah!! And, my experience was great. They have a professional staff which I found to be friendly and knowledgable. My consultant, Lil, really seemed to know which dresses would be best for my body type, personality, wedding style and budget. And, with some resistance, she steered me in the right direction. I was a little uncomfortable at first, letting someone else make style choices for me. But, I'm glad I did - I look freakin' awesome in that dress! I definitely recommend the store. I don't know what these other people are talking about. Yeah, an appointment is probably helpful and trying on wedding dresses without help from a sales person is tricky, that's probably why they want to help. Just try Wendy's Bridal and prepare to be amazed! I think they're awesome!
Extremely DIssatisfied with Alterations – I absolutely loved my wedding dress that I got at Wendy's Bridal in Dublin. The service was never great; and I found out later that many of their practices are shady--making you pay for things in advance etc. So be wary.
Overall, I loved my dress though--so was never super upset with the store...that was until...
my dress that I loved was ruined because the bustle which they charged me over $100 to put in did not last 1 hour at my reception and my dress was ruined with stains from the dance floor.
If you fall in love with a dress here--whatever you do--get your alterations somewhere else!!!
Terrible Service. Dishonest Employees. – DO NOT DEAL WITH THESE PEOPLE!!! I should have known the moment I walked into this place that it was a terrible idea. There were no other clients—NONE—in the entire store, and yet when I asked for help at the front desk they told me I’d have to wait because I “didn’t have an appointment.” I agreed and browsed for about 10 minutes, picking out 2 dresses I liked. No one paid any attention to me, and two women were chatting behind the front desk. I finally went back up to the counter and asked if I could try the dresses on. One woman rudely snapped, “Listen hon, if you don’t have an appointment, you have to wait. We get real busy and that’s why you have to make an appointment.” REALLY?? They claim to be busy when there are NO OTHER CUSTOMERS IN THE STORE?? How rude! I almost left then and there but I really liked one of the dresses. Finally about fifteen minutes later, the woman who was designated to help me got off the phone and we tried on the dresses. The one I loved was just my size, and I asked if she’d sell it to me off the hanger. She said not until mid-June, but at that point she’d give me 50% off. I was excited about the great deal and agreed to call back mid-June. Over the next month, I shopped at several more places, but the deal I was promised was by far the best price I found. The first week of May, just to assure the dress and the deal promised were still in good standing, I called the store only to find they had SOLD THE DRESS off the hanger for 30% off to someone else the previous week. I absolutely could not believe it. Here I had been shopping for a month, turning down other good deals, because I believed this dress was “waiting for me” until mid-June. The woman on the phone told me I should have called sooner. WHAT?? I actually called them a month and a half BEFORE they told me to! Unbelievable. And they got an extra 20% from the girl who ended up with the dress. I called back and asked for a matching price to the one the girl paid for my dress and they refused. Apparently this place is all about making money, not about relationships or honesty with their clients. Spend your money elsewhere. I recommend Cincinnati Bridal and Formal where we had the best saleswoman and customer service out of the dozens of Ohio stores we shopped. I still don’t have a dress, but I’ll likely go back to Bridal and Formal just because of their amazing service and genuine care for their clients. I was treated horribly at Wendy’s twice. Since the wedding industry is already known for exploiting young brides and their bank accounts, I can’t stand poor customer service.
Bad business ethics – After looking at bridesmaid dresses online, I found a few I liked and found Wendy's listed in the store locator. I called and made an appointment. First, I was surprised to find they only allowed 1 hour for bridesmaid's appointments. But, I went anyway. I wasn't sure where exactly the store was located, as there are no signs on the main road. I ended up passing the store and with the weather and traffic, I ended up being 10 minutes late. Then, I asked to use the bathroom and was told I had to go 3 stores down to Trader Joe's, because their bathrooms were out of order. Now, I'm 15 minutes late. The sales person I dealt with made a snide remark about how I wouldn't have time now that I was so late. I told her there were specific dresses I wanted to see, but she said they don't have them grouped by designer. Then when she found out I wanted to keep the cost down, I could feel her displeasure. She made NO attempt to help me look for the dresses I wanted to see or to find ANY dress. I felt like a bother the whole time I was there. And, I found out the reason she couldn't tell me if they had the dresses I wanted is because they cut all the tags out of their dresses, so you have no idea what you're buying. They won't tell you anything about the dress until after you've paid for it. They do this so you are not able to price shop and find the dress cheaper somewhere else. This is just bad ethics that I refused to buy from them, even though I did find a dress I liked in my price range. Go to Alan Ray. They are helpful, knowledgable and professional.
Wendy's is phenominal!!! Make sure you check it out! (And ask for Willy!) – I was very skeptical of scheduling an appointment at Wendy's after reading these reviews. But then a friend of mine told me what an amazing experience she had had when her sister got her dress there. So I figured most people are only motivated to write when upset or angry and I decided to give Wendys a shot. I had a FANTASTIC experience!!! Not only do they have a large, varied selection of beautifully made dresses, but my consultant - Willy - was so helpful!!! The customer service was TOP NOTCH!! What's more - they had the PERFECT dress for my occasion and my personality at a very affordable price!!! I'm ordering it this week!! I have been searching and searching and this is the only one of its kind that I've found anywhere!!!
I had called in advance and they informed me that walk-ins are welcome to view dresses, but you need an appointment to try something on. That is most likely why others did not have a great customer service experience. DEFINITELY make an appointment to check out Wendys if you are in the Columbus area! You won't be sorry!!
RUDE – Rude woman, terrible service. The selection of bridal gowns is good but their bridesmaids and flower girl dresses are very limited. Not worth the rudeness of the staff. I found a dress I love but am having Alan Ray's Bridal order it for me instead of buying it from Wendys.
TERRIBLE...DO NOT GO HERE – I would not recommend these people. They ordered my mom's dress in the size too small. They told her she did not meet the criteria for the next size bigger even though she was over on her measurements. They stated "the dress is lovely." She left the store crying. Asked for owners number, and the store refused stating "we don't have an owner." Stated my mom should have tried a bra on with dress when she ordered it. She did, one of theirs. When trying on her dress they stated "we could have given her a bra that looked much worse than the one she had on." Stated in one conversation she was over measurements by 1/2 in. In another conversation, she was under measurements by 1/2 in. In another conversation she meet the measurements except her largest measurement put her in the next size, but it did not make sense to order that size. Plus, her largest measurement they said "it was not their fault she was bigger there" She did not know she wasn't getting the right size. Store stated it should have been discussed. Totally unsatisfied! Stated it's not their fault, and nothing else will be done to remedy the situation. Willie is the only person who actually cares at that store.
WORST EXPERIENCE EVER!!!!!!!!!!!!!!!!!!! – Wendy's Bridal in Dublin, Ohio is unprofessional. I went there with a good friend and her mother to look at bridal gowns for her wedding. The store was completely empty, however the women working behind the desk proceeded to talk about us ( the brides mother and I ) to the extent that we both could see them in the mirror and hear them gossiping about us. I was disgusted as the mother was dressed in banana republic and I in J. Crew, as the curly haired girl behind the desk continued to gossip about us, and bad mouth us and the bride. It made us so uncomfortable that the brides mother vowed to tell all her friends about the horrible experience she had there and not to do business with wendy's! I also overheard them talking about a previous customer and how she can take her business elsewhere. I don't know what this poor girl did to deserve them bad mouthing her to the extent they were but after how they treated us she probably did nothing at all. If it wasn't for the sake of the bride, I would have put those catty, trashy women in their place. However, like a true professional I refrained from attacking people. I've never been so disgusted with a business in my entire life!!! In college I worked for a retail clothing company and NEVER would've imagined treating cutomers in that manner.
Bad Service and cheap selection( as in quality) – All I have to say about Wendy's Bridal is that I would not recommend it to anyone. They do have a wide selection, but the dresses are not made well. Every dress my bridesmaid tried on made her look fat, and she is a size 2! So needless to say, the dresses are not tailored well. The workers there are terrbily rude, especially the older women..if you don't mind me saying. The store closes at like 5 or 6, but the dressing room closes an hour before the store does. I have never heard anything good about this store, but being the person I am, I wanted to see for myself. This store desperately needs new management!
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