Dublin >Women's Clothing > Wendy's Bridal Gallerie West
6339 Sawmill Rd, Dublin, OH | Directions 4301740.096483 -83.091590
Terrible Experience! – I bought my wedding dress at Wendy's last fall and went in today to look at bridesmaid's and mother's dresses as I had a pretty good experience the first time. What a mess! When I made the appointment, I was very clear that we were looking at both kinds of dresses and even told them how many people we would be bringing. We arrived today an hour before our appointment to pull some dresses we liked (we had a pretty good idea of what we were looking for). As we were pulling dresses and hanging them on a rack on the wall, I had to tell the workers at least three times that we were pulling those dresses for our appointment (as they were trying to put the dresses back on the racks). Also, we had several of the young girls working in there come up and rudely ask if we had an appointment (after I had already checked in at the desk). Our appointment time came and went and after 20 minutes of waiting, our consultant showed up. Where to start? They put our dresses in the wrong rooms and our consultant tried to tell us they weren't the dresses we pulled. The consultant said that we could not look at mother's dresses and bridesmaids dresses in the same appointment (eventhough the appointment confirmation call I had a couple hours earlier acknowledged that we had both kinds of appointments). We had one dressing room for 2 mothers and 2 bridesmaids. The consultant never apologized for being late to the appointment and instead complained about the group she was working with before us. The consultant was super scratterbrained and could not remember anything that we told her (not even the colors of the wedding, just one color! yellow! not hard to remember!)... Needless to say, our consultant was USELESS. We pulled every single dress and I was in the room with the 2 bridesmaids zipping up one with one hand and unzipping the other with the other hand in order to try on as many of the dresses as possible in a short amount of time (so the mother's could get in the room). No joke, the 2 bridesmaids tried on 30 to 40 dresses in 30 minutes. I cannot imagine going in there and relying on that consultant to pull our dresses. Thank goodness we got there early and had a very clear idea of what we wanted or that appointment would have gone nowhere. My mother did end up ordering her dress there today. Fingers crossed that the consultant didn't mess up that order also! We were all exhausted and frustrated by the end of the appointment. Total disappointment and I will discourage my friends who are getting married from going to Wendy's. How can your customer service be so inconsistent?!
WONDERFUL!!! – I heard great things about the store, so i traveled two hours for my appointment at Wendy's. Willy, my consultant, and all the other consultants were VERY nice and VERY helpful. NOT pushy at all!!! I didn't feel pressured to buy anything that day, and she gave me very good tips about style and pricing, etc. Willy was very knowledgeable - she's been in the business for over 20 years!! Wendy's has a great selection - I would recommend it to anyone!!! I will most likely buy my dress there in a few weeks, and I know of three other friends who bought their dress at Wendy's.
Bad Experience – The first thing that was bad with Wendy's was I walked in and the manager wasn't going to let me try on dresses because I didn't have my engagement ring on! It was getting sized! I guess at Wendy's they think a ring makes a marriage! The next thing was, I had to go in 7 times for my fittings because my dress wasn't right. The alterations lady Kathy was awesome, it turned out the dress was cut wrong from the designer. My mom came with me to 3 or 4 of the fittings & lives 40 miles away and I live 20, so we spent at least $150-200 in gas. When the alterations lady figured out the dress was cut wrong it was only 8 days before my wedding, so there was nothing we could do. She did make it look the best it could, but it wasn't right. The manager was very rude and only offered $100 gift card for a mistake on a $1700 dress that never was right & my wedding was over! I would never reccomend Wendy's to anyone. Oh and the manager tried to say she gave us a discount at the begining because we paid for everything upfront, well too bad they do that for everyone!
So far, so good! – I did see the bad reviews before scheduling my appointment at Wendy's, but decided to try it out for myself.
My appointment was on a Saturday at 10am. This was the first place that I went to shop for wedding dresses. My consultant was Lila and she told me to look around and pick about 5 dresses. My parents were with me so they helped me find some dresses to try on. I think I picked 6 or 7 and then we headed back to the dressing room. Lila was very personable and made me feel comfortable trying on the dresses. I found a dress I really liked, but my Dad didn't like it. Lila left for a few minutes and came back with a dress that was similar (loved that she was listening to me and not my parents). I tried it on and both of my parents teared up.
I had another appointment scheduled at The Elegant Bride in the afternoon so I wanted to go there before making a decision. Lila had no problem with me leaving and coming back. She wrote down the dress that I loved and wished me luck.
I went to The Elegant Bride and actually had the worst experience ever. I wear size 6-8 in dresses and they mostly only had size 4, so it was hard to picture myself in a dress that wouldn't zip up. The consultant (which was the owner I think) would not listen to a word I was saying about my style and only chose dresses that she liked. She also told me to stop eating so much McDonalds and drinking coke -- RUDE!
I left there and went to Alfred Angelo's -- I had a GREAT experience there. I didn't have an appointment but they took me in and only put me in dresses that I liked. In the end though, they did not have the style of dress I was looking for.
I ended up back at Wendy's and Lila was just finishing up with another appointment. She asked me to wait only 5-10 minutes and then let me try the dress on again. I loved it and decided to make the purchase. Other reviewers complained that they couldn't take a picture of the dress before the purchase at Wendy's, but I'm pretty sure it's like this everywhere else (even Kleinfeld's on 'Say Yes to the Dress' hehe). As soon as I purchased the dress, Lila took pictures of me with my parents.
I received the dress and undergarments (bra and slip) for EXACTLY my budget going in (Lila didn't know my budget). My undergarments actually already came in and look to be exactly what I ordered.
I obviously haven't had alterations yet, so I'll be back to review once that happens sometime in November/December. I'm a little nervous because I ordered a custom sweetheart neckline and a different color dress than what I tried on, but I'm optimistic that everything will work out. I was definitely impressed with the whole experience and recommend that brides try Wendy's out for themselves.
AVOID THIS HORRIBLE PLACE!!!! – i'm trying to warn future brides to avoid this place!!!!!! Go somewhere else, anywhere else, unless you want to stress that your dress will make it in time for your wedding and want to have them talk you into ordering the wrong size so you can pay them even more for serious alterations.
I wish I could give this place less than 1 star, it doesn't even deserve that! I went here as a bridesmaid, the bride chose it, so I had no choice. This place is a scam!!!! Horrible service, the saleswomen lie to get more business, its just plain bad.
The bride set up our appointment to try on dresses, after she had ordered her own a few weeks prior. We tried on several dresses. After we selected a dress we were told they only had one size for us all to try on. It was a 10. Not one of us was an exact size 10. So we were at the mercy of their sizing chart. I normally wear anywhere from a 2 to a 6. Their "sizing chart" said I wore an 8. I argued for some time, and of course they explained that different manufacturers have different sizes, blah blah blah. I know that, but that's a really huge difference!!! How can I be a 2 across the street at Davids and an 8 here. Ugh, I unfortunately took their word for it and ordered an 8, thinking maybe this dress company was that different. Then the dress came in. I was right, I probably should have ordered a 4 or 6. The 8 is unbelievably huge. And of course they won't return it. They want me to have them alter it. Yeah right, cause I'm going to fall for that. I do however have to find someone skillful enough to take this dress apart, because I think the bust is built for Pamela Anderson or bigger!! I'm already a D cup, I never have this problem with dresses! I think it will cost more than the dress to fix it, since the bust has boning, but I am not paying Wendy's to do it!!!!!
ALSO, the bride, as I stated ordered her dress a few weeks before the bridesmaids. Her dress still isn't in months later. They called and said it was in, so she drove all the way out there, and it was the wrong dress!!!! They ARGUED with her and said it was of course her dress. Seriously?!?! I think a bride would know what dress she ordered!!!! So they blamed it on the manufacturer and won't give her any discounts or assistance. Her wedding is in August, it is now June and she still has no dress!!! AND they keep making excuses!!! She ordered it almost a year ago!!!!
I am hoping to save future brides of the stress of this awful place. Planning a wedding is stressful enough, buying the dress is supposed to be the fun part!!!
Nothing but wonderful! – I had a wonderful experience at Wendy's Bridal... I had an idea in my head about what my wedding dress shopping experience would be like, but they went above and all of my expectations! I did make an appointment and showed up a few minutes early to it... But once I got there, they let me pick out dresses that matched my style. (I loved this because I am very picky and kind of a control freak at times...) Some were a little bit above my budget, but Liv (I believe that was her name) was amazing! She found several, at least 4 other dresses, that were similar and more affordable! With each dress, she took the time to show me all of the accessories I could possibly want so I could imagine how I could dramatize my look... She actually found my dress- it was not one I found myself but one she found for me. I was impressed! It was exactly my style and was everything I wanted for my wedding day.
I found my dream wedding dress and was VERY happy with my experience at Wendy's. She put up with the many personalities I brought with me for opinions (my mother, my sister, and my mother in law) and helped make it a very pleasant experience... I can't wait to go back and look for my bridesmaids' dresses and flower girl's dress! There is not one negative thing I could think of to say about Wendy's- even though I went during a really good sale (20% off), I felt like I was a royal princess between the time, attention, and customer service I received. :-)
Hope this helps other brides!!
MANAGEMENT IS RUDE, THE WORST CUSTOMER SERVICE – RUDE, RUDE, RUDE... THE WORST CUSTOMER SERVICE. Whats wrong with the women that work there. They all make commision, so you would think they would be nice. They must make commision on alteration, they will try and sell you a dress 2 sizes to big so you can pay hundreds of dollars to have it tailored to your real size!!!! My daughter order her dress from Lil, I wish we could cancel and order from DAVIDS BRIDAL.- LiL is the store manager and she is rude and always acts as if she is watching the clock for her next appt. We went to look at brides maid dresses with 6 of the 7 bridesmaid bc my daughter did purchase her wedding gown from Lil - regardless.... after another Rude session and being insulted by her and the other older staff we went to DAVIDS BRIDAL and purchased 8 bridesmaid dresses. The staff at Davids were friendly, nice, professioal, and willing to go above and beyond to help us. I WILL TELL EVERYONE I KNOW NOT TO SHOP AT WENDYS.... TERRIBLE CUSTOMER SERVICE!! The entire staff needs to read the book " Hug your Customer" they will learn something. How does this overly rude women continue in her postion when the ecomony is so bad and alot of good sales people need jobs. She is terrible. When my daughter called to talk to the general manager about how Lil treated us, the general manager covered LIl like a blanket... business must be good for Wendys the staff can treat the Bride and her parry anyway they choose and be praised for it. Just remember 1 upset customer will tell 10 and then they will tell 10 and so on and so on... YOU JUST LOST A LOT OF BUSINESS!!
Beautiful wedding gowns and excellent customer service – I have had an excellent experience at Wendy's. I worked primarily with Lil. She helped me find exactly
what I wanted and custom ordered my dress. With her help it turned out beautiful. All the anxiety I had about what it would look like wasn't necessary. I guess I would say to critics that the store has a professional process they adhere to and in my experience the process works (kind of like you go to the doctor and there are steps before and after the exam). Perhaps my expectations were different about ordering and fitting my dress. I shopped at five different stores before making my decision to order with Wendy's. I'm very happy.
THE WORST BRIDAL SHOP EVER!!!BE VERY AWARE OF LIL – They don't deserve any rating besides a terrible or worst ever!They hate kids and will kick u out if u have a baby that cries even if they were being fitted. This is my nightmare...I made my appt like everyone else and told them that I had 6 girls with me that had to find their bridesmaids dresses. No problem until we got there.All we kept hearing from the sales woman was that she had another bride coming in 1hr and that we needed to hurry!! We felt so rushed and barely got any help.She left halfway through and we started helping each other then finally some other sales person came over to finish up.They only have time to tell you how long they have had this job and how great they are.
Now I just got a call from them saying that our dresses have been sitting there for a month!!!When my BM called a few days before and asked if they were in and they told her NO! I pick the flowergirl dresses up and they told me that they would need altered to come up by the ankle for the little ones so they dont trip. The dresses were way to big and My 5yr old fit in her 2yr old sister's dress. I called and they had me make an appt and drive 40mins to see Lil the manager. I got there at 3:20 for a 3:45 appt. with a 2yr old and a 5yr old.She didnt help me until 4pm and then she tried to tell me that I was wrong and she refused to take care of the dresses saying that my 2yr old should be walking in a floor length gown. All I asked was that they send the size 4 back and replace it with a size2. She flat out refused and even tried to get another staff member to tell me the same thing!The one dress was falling off my baby and literally fit my soon to be 6yr old.She didnt give me an option to pay to have it rushed or anything and I was very respectful to her. I wasnt raising my voice or yelling so to top it off my 2yr old was tired and began crying.This woman had the nerve to come back and after 10mins of seeing my girls, tell me that she had a bride that wanted to try on dresses but was refusing to come back because my daughter was crying and it was giving her hives and she wanted them to make me leave. She said that My little one was disrupting the store and her new client. Then she told me to get my baby and leave the store immediately so the other woman wouldnt leave! This is after dropping several thousands of dollars there! They hate kids and to make me drive 40mins just to insult me and make me leave because my baby was crying.Maybe they shouldnt have let us sit when we should have been helped.Anyone thinking of buying from here...DON'T!! That woman was so rude and basically called me a liar when I told her about being rushed when I was trying on my dress.This is a special time and they made mine a terrible memory. My bridal party wanted to leave from the beginning with the way we were being treated and I should have listened.I went there because I had bad luck with David's Bridal leaving me when I was trying to order a dress for another wedding but they arent anything as bad as this place!Oh they also told my mom and grandmother(80yrs old) that they may have to stand because they had other brides there with their families and they needed the seats. If you dont believe all this just check out the Better Business Bureau website because they are rated an "F" and have tons of complaints about how shady they are along with the staffs apalling behavior! I am going to put another notch in their list of complaints and my bridesmaids are all doing the same thing. My bridesmaids still have never been contacted by any of the staff at Wendy's Bridal to let them know that their dresses have been sitting there for over a month now! How can they take peoples money and then treat them with such disrespect?!
Shady! – Like many others, I decided to ignore the reviews and check out Wendy's Bridal for myself. I made an appointment, and was assigned to Lil. I was told to look through the racks and pick out a couple dresses to start with. After I made my selections, Lil was still no place to be found. The girl at the front desk saw me standing around, and didn't seem to care. Finally, I asked if I could just go into a room and start trying on my gowns. She told me to wait while she went in the back and got Lil- they would not let me go in by myself.
Long story short, I found I dress I absolutely love. It took Lil a little bit of time, but she eventually began to warm up to me. She wrote down my selection and I told her I would come back in the next couple weeks with my mom (who lives about 2.5 hrs away) so she could see the gown on me (pics are not allowed in the store).
I called my mom later that night and told her about the dress and recalled that I didn't receive any information about the gown. I called Wendy's and told them that I was in earlier that day and that Lil wrote down the gown I was interested in. I asked if I could have the information so my mom could see it online. The lady on the phone told me no! She said they DO NOT give out designer information until the dress is purchased! I explained that my mom is from out of town and I would like her to see the dress online before she made the trip down...still,the lady wouldn't budge.
I recalled not seeing any tags on the dress- another review said they take them off- wow! I couldn't believe that they advertise designers on their website, but refuse to give you ANY info in the store! Ridiculous! I will never go back there and after much hunting online, I finally found the dress and will buy it from somewhere that is willing to assist their customers!
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