139 N Oregon St, Sanford, FL | Directions 3277128.811694 -81.341426
Mon-Fri: 8:30am - 8:00pm
Sat: 8:30am - 6:00pm
Sun: 12:00pm - 6:00pm
Mon-Fri: 7:30am - 6:00pm
Sat: 7:30am - 5:00pm
Manny, my sales advisor was very helpful, knowledgeable about the products, and provides exceptional customer services. He answered all inquiries and was very persistent along with being clear during the whole buying experience. Purchasing a new vehicle was quick and smooth. The overall purchasing experience was exceptionally the best. If you were purchasing a vehicle, I would highly recommend Audi of North Orlando with Manny as your sales advisor. Great staff with noticeable teamwork!
WORSE SERVICE I HAVE EVER HAD FROM ANY DEALERSHIP.
What can I say. i had been a long BMW owner I decided to give Audi a try. I had always been a fan of the A5. I purchased a CPO A5 in Feb. of this month. 2 months later it was scheduled for service and i decided to have the valet service pick it up to be taken to the dealership for service, not a hard task. the valet came and we did the damage checklist no obvious damage to the car was noted. 3 days later i get my care back and it had a obvious paint scrape along the front bumper. i told the valet person that that was not there before. he called his supervisor and took pictures and video. he then told me that they were aware and that they would take care of it. the next day the service person that was in charge of my case called me and the first thing he did was accuse me of not filing up the loaner car with gas, which i had done 20 minutes prior of it being pick up, I then I had to tell him to cool it with the attitude. he then told me that the damage was not done and audi and they couldn't do anything. he kept increasing the tone of his voice. i then told him to have his manager call me, that didn't happen and i had to call them 3 days later. emails went back and forth until another 3 days later when i got an email from his director saying that the best they cold do was patch of the spot with some patch up paint and that it would be noticeable. sorry but that that's the best they could do, so i asked them if the loaner that they had given had the same damage and i fixed it with the same patch job would they charge me money to repaint the bumper. He said of course.
Beware of Service Department!
After two months of taking delivery of a brand new 2013 Audi, I have had the car just shy of one month of that time due to the utter most lake of care of my car from this dealer and stuck in a rental car.
In this time, I have had the dealer damge my front bumper, had a faulty a/c compressor which leaked and soaked the interior carpet, had the windshield wipers damaged, interior trim pieces left loose, had the carpet finally replaced from the water damage, had the front bumper re-painted, then had the Audi rings on grille damaged, the front lower grilles and fender liner not re-installed correctly after the re-paint, the driver's front wheel / tire damaged and replaced, rear a/c vent left not fastened and the drivers trim not properly aligned. All of this an no explaination of why...
Dare you ask how my Audi experience has been? Feel free to contact me for details...
Service always exceeds expectations – Or service manager Jamie, is so friendly and always keeps us in the loop when we drop the car off for service. Several times has gone out of his way to get answers to questions about the warranty-Everyone is professional, super courteous and check-in and checkout couldn't be any better or quicker!
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