Orlando >Pet Services > Pet Haven Grooming & Spa
5693 Vineland Rd, Orlando, FL | Directions 3281928.482981 -81.456701
Tuesday - Saturday 8 am to 5 pm
Neighborhoods: Southwest, Florida Center
I LOVE PET HAVEN GROOMING & SPA...DEFINITELY THE BEST PLACE I HAVE EVER TAKEN MY PETS! Josh is very educated in the proper care of our pets, cats and dogs. He has always handled my babies with with the kindest of heart and hand and has always been fair and super businesslike. I have been going here since the new ownership in June of 2010 and Josh has taken care of my loved ones since then and will continue to do so. For those of you who are complaining about taking your MATTED dogs and cats to this facility understand one thing...if you have permitted your pet to become matted it takes extra time and care to assist your pet with such a mess that you have permitted them to incur without hurting them. Matted hair harms your pets and for those of you who permit your pets to become matted, shame on you. And shame on you for ditching people who do the best grooming service in town. I, for one, hope readers read and understand that you are simply attempting to try to help out others who are distasteful and harmful and truly, I say again, if you permitted your pet to become so matted it was going to cost extra to help them without hurting them...you should not have pets.
DO NOT GO ! – I completely agree with the previous review. Josh was awful and totally ripped me off! I took my puppy there a couple times before but wasnt bothered by the service because my dog's hair was matted, so he had to cut him short. The third time, Josh actually nicked him to the point it bled that entire day and now has a scar. Even though I wasnt charged at that time, I should have taken that as a hint to NOT return. This time, all I asked was to trim him a little and keep his hair as long as possible. Now my malti-poo looks like a bald rat and I was charged $70 for "babysitting". This place closes at 5pm and I got there at 1pm to pick up my dog. It is ridiculous, and a total rip off. I was most upset as the "notice" written in incomprehensible, incorrect grammar, syntax and spelling says patrons will be charged $25 if their pet is not picked up within 45minutes. Do they realize this poor excuse for a notice is NOT a binding contract? Lawsuit waiting to happen!
Worst service! Josh will rip you off and hang up on you! – WORST Customer service ever!! A VERY rude individual by the name of Josh severely over charged me because I wasn't able to pick up my cat as soon as he called. I picked my cat up in a timely manor, well before closing hours and was charged $90. I simply wanted to speak with the owner about the situation. Josh would not tell me when the owner would be in and refused to accommodate me as a paying customer. He told me if I spoke to the owner I would be worse off! He hung up the phone on me and ignored my calls. I have been to Pet Haven several times before without any problems until now. Josh is rude, disrespectful and should be fired!
I know this lady and she has taken her cat numerous places and written bad reviews. I think she is just out to get FREEBIES! Get a life!
BEST PET GROOMING PLACE EVER!!! – Now that this place is owned by Karen Taube, the educational level has risen. The groomers are highly educated in their trade, educated in the types of cuts and breeds of dogs and cats, and highly efficient in the grooming process. They advise you what your pet requires for the best continual care and maintenance. They also are very aware of the emotions of your pet so they do not keep them all day. I will never take my babies anywhere else...HIGHLY RECOMMEND!
Keith is Wonderful - You will not find a better Groomer.
Keith and his wife run a great business
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