Damascus >Wholesale Farm Supplies > Damascus Farm & Garden Supply
20401 SE Hwy 212, Boring, OR | Directions 9708945.418095 -122.452692
Customer NO SERVICE – I had purchased a ton of wood pellet from the owner. The business was sold, and the new owner would not honor the $300 receipt from the previosu owner of 2 weeks previous. I used to do about $2,000/year business with Damascus Farm and Garden, but will never do so again. I now do my business in Eagle Creek... even though 210 miles out of my way, I would rather deal with people I can trust. So for not honoring $300, they lose $2000/year... not very good business practice. And I go out of my way to speak ill of this business. Be very cautious with these people.
Best Little Store Ever! Great Service! – The new management is great! They have really revamped the look of the place but have kept the rustic feel that Damascus was built on. They are helpful and will call and call around until they get the answers or product you need. I am impressed with their energy and eagerness to help me when I come in. They have healthy chickens which I enjoy purchasing often! I am very happy with their product and when I accidentally bought the wrong chicken food (and openned it) they took it back without hesitation even though it was my fault. :) I like the people here and the community or family vibe it has. 5 stars for me!
Worst customer service I have ever experienced – My lhasa apso dog recently had puppies, and they were put on consignment through Damascus Feed Store. If I could give them 0 out of 5 stars, I would.
The owner and I had a consignment agreement, but she decided to do things her way. Not only was she selling the puppies for more than I had outlined for her, but she pocketed the money and would not disclose any of the receipts when I asked. I had two friends call up and ask her how much the puppies cost, and she was quoting $100 more than I had agreed to sell them for. This was after she talked me down in the selling price in the first place, telling me that the pups would never sell at such a high price.
I supplied the food, toys, and dog dishes while the pups were on consignment, none of which she returned back to me. The kennel shavings that I purchased, as written in the agreement, were never even used, even though I paid for them because she would not house the pups without them.
When all the pups had sold and I went in to get my consignment check, I asked for the reciepts again and she told me she didn't have them. Her excuse was that she didn't sell the pups, someone else did. Well, there are only three people who work there including herself and her husband, so I find it very hard to believe that she didn't have the reciepts. She knew that she was taking advantage by selling the pups for more and pocketing the extra. I was then told by her husband, that if I had a problem with how they were conducting business that he would stop payment on the check immediately.
All in all, the owners are shady and untrustworthy. I choose to support local businesses because I value good customer service. After all the hassle I went through, I don't know how they manage to stay in business. I will never go in there again, or refer anyone to them. I would highly recommend shopping elsewhere.
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