Portland >Shrub & Tree Services > Urban Forest Pro
2740 Northwest 21st Place, Portland, OR | Directions 9721045.540093 -122.695926
Neighborhoods: Northwest District, Neighbors West - Northwest
I found Urban Forest Pro on City Search. I got an estimate from them and 2 other companies. Off of the information on City Search Urban Forest Pro was my last choice. I only called them to make it 3 estimates, but what a surprise they were. The estimator was very educated and informed and did not misidentify my trees like 1 of estimators did. They are London Plane trees pretty common out here. You would think a tree guy worth his salt would know that. After some negotiations (I ended up getting some smaller items thrown in) I went with Urban Forest Pro and the job went great. The trees look better than ever. I would highly recommend this company.
True Professionals – I got a business card for this company off of a crew member when they were working on my street. I have a large Black Walnut tree in my backyard, which is also designated a heritage tree and thus there are lot of rules regarding its care and maintenance. Urban Forest Pro made all the arrangement for the permit and met with the city arborist prior to the start of work to get the go ahead to take off some larger diseased branches. The work went quickly and the tree looks great. The city arborist is happy with the finished product and agrees they did an excellent job. I could not ask for more.
Poor Choice – We scheduled an appointment online with Urban Forest to come out and give us an estimate on trimming several trees on our property. The employee did not show up on time and phoned us to inform us that he would be an additional twenty-five minutes late. When he did arrive he made the off handed comment saying, "So, this is your little tree huh?" concerning our thirty-five foot silver maple with beautiful, elaborate, exposed root structure. After my husband explained how he wanted the tree trimmed, our main concerning being keeping the long, heavy branches from falling on our roof, the employee's response was, "We don't do that kind of work." My husband asked why not and the employee said, "That's butchery! That's not tree trimming!" My husband than asked what his solution would be, "To move the house?" The employee responded saying that they would cut a little here and a little there and that the other solution would be to, and I quote, "Cut the tree down and replant". This so called professional's idea was to butcher this healthy, amazing tree that is the focal point of our front yard and an eye-appealing part of our neighborhood. We were not impressed and will hire an Arborist who considers the health of the tree as well as the wishes of the owner. After all four other companies gave us estimates and hearty approval of our plan to maintain the safety of our home and the health of our tree.
It was not our intention to come off to this customer as cocky or uncooperative we like to approach our estimates from a point of education and I guess in this case we failed reach out enough. The tree in question was already cut back significantly on one side by utilities and the customer wanted it evened out. Unfortunately tree pruning is not that simple and there was no way to accommodate the customers wishes without destroying the tree. In this case the best way to meet the customer?s needs and still consider what is best for the tree is to remove the tree. This advice is often difficult for customers to understand, but basically it comes down to this: Trees are a renewable resource. We would rather take down the tree and have the customer start over with something that is going to work for them and for the tree in that space rather than have the tree maimed over several years causing the tree to die and slow and ugly death.
Highly Skilled Arborists – I had these guys out to prune some large Elm trees in front of my property. They were I little more expensive then some of the other bids, but I could tell just by talking to the sales guy that they knew a whole lot more about what my trees needed. The crew that showed by was equally knowledgeable & professional. They worked hard, cleaned up well, and the finished product was the best my trees have ever looked. I had Urban Forest Pro out about 4 years back to do a bid, but went with a cheaper company. I guess now that I see their work I realize what I poor service I had gotten before. If you are getting tree pruning done it is worth the little extra you have to pay to hire them, trust me.
Great service as promised – I had Urban Forest Pro out to remove a large pine tree from my back yard. They were recommended to me by a friend, but I still got 2 other bids. I went with Urban Forest Pro because they seemed the most professional and their price, although not the cheapest, was in line with the other bidders. They did a great job removing the tree quickly as promised. They protected my lawn & flower beds, which were quite soggy at the time with plywood boards. When they were done you could hardly tell a huge tree had just been removed. Their office staff was easy to reach and very helpful. I also had them plant a dogwood tree to replace the pine tree. It was nice to get it all done at once. I am excited about hanging out in my yard this spring and actually getting some sun back there.
Excellent Job, Knowledgeable Arborists – I had Urban Forest out to my house this fall to prune multiple trees. I have a Japanese style yard with about 20 delicate finicky ornamental trees. My yard had been cared for for years by another arborist that moved to California. He recommended Urban Forest. I was a little nervous having some new out, but everything went well. The yard looks more fabulous then ever. Their delicate pruning made the beautiful fall colors really pop. The guys were all very skilled and you could tell everyone had a lot of experience. I will defiantly be having them back next year.
No Show and no call back – I scheduled and appointment with Urban Forest Professionals. I made sure that I was home one hour before and after the appointment time, and they never arrived.
I sent them a message asking what happened and why they did not at least call to notify me, but recieved no response.
The next day I recieve an e-mail estimate for $2400 for services on a tree that they have never seen! Included in this estimate were services that I did not request or ask for, like clean-up of the limbs.
I have since sent two more messages to them asking what I need to do to have someone actually show up at my residence so that I can get an estimate for what I really want done, and have recieved NO response.
This is poor service at it's best!
If you really want to have nothing done on your property then this is the company to call!
The Best of the best – I had about 8 trees I needed pruned or removed in my park like back yard. I got 3 bids. The first came in at $2,500 and the second when I told him what the other had bid agreed to do it for the same $2,500. The last bid I got was from Urban Forest Pro they bid it at $4,000. I asked the owner to come down on his price considering the other bids I got. He came down to $3,800. He explained that they were the best and that all of their arborists are ISA certified and that he only hires the best people. He said that it was possible to do the job for $2,500 but not in a way that both of us could be proud of. He also said that when a customer cares about their yard like I do they do 1 of 2 things: 1: hire him and get a great product or 2: hire the other guys and then call him back when it does not work out. I went with the other guys and gave them half the money down. The day they got stated I looked out my window after about 3 hours only to find in horror that my trees were being butchered. Urban Forest Pro was right. I called him back and could not be happier with the result. Those trees are a crucial part of my landscape and practically irreplaceable I am so grateful that I came to my senses in time. I learned a hard and expensive lesson. Take my advice and save your self some money in the long run call Urban Forest Professionals.
Stress relievers – I have several large trees in my yard. During the recent snow storm I had a few large limbs come off of a Fir tree next to my house. Then a couple of days after the snow started to melt I realized that my tree was leaning. I called Urban Forest because hey had pruned the large Oak tree in my yard in the summer. They had told me then that the Fir needed to go, but I decided to hold off. I am so grateful they were able to remove the tree in time despite my procrastination. They even worked with my insurance company to have the removal partially covered. When I spoke to my insurance company they said I had no claim until the tree came down and damaged the house, but Urban Forest convinced them to pay half saving me over $1,000 dollars. They said that the insurance companies usually wont pay until the tree falls on the house and that I was very lucky, but still they pursued it for me anyway and what a remarkable outcome. I am on a fixed income and saving that money really meant a lot.
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