Gresham >Automotive Sales & Services > All About Automotive
139 NW Second St, Gresham, OR | Directions 9703045.499106 -122.433317
Neighborhoods: Gresham - City Central
We are saddened by the fact that lady of portland was dissatisfied with her service at All About Automotive. She could not get her 1977 Ford Mustang II through DEQ. We got her authorization to diagnose the problem, and based upon our testing we obtained her authorization to perform a carburetor and valve adjust, and a complete tune up. We then took the vehicle through DEQ, it passed and got the new tags installed on the vehicle and the registration updated for her. There were other recommendations of items needed on the vehilce, which were not performed at the time, but it did run o.k. When we were told months later that it was not running well, we offered to take a look at it and see what was causing the driveability issue, she said that she would bring it in. Unfortunately, we have never seen the vehicle or customer since that time.
As the owner of All About Automotive, I am sorry whenever a customer is dissatisfied with our service. Mr. Collins hired us to diagnose his daughters vehicle, it was towed in and would crank but not fire up and run. We prequoted Mr. Collins the diagnostic fee of $100.00 which was authorized and we ran tests on the ignition system, fuel system, checked timing and ran a complete compression test on the engine. Our tests showed that the engine cylinders were full of fuel and the fuel injector was failing - we recommended replacement of the fuel injector and fuel soaked spark plugs along with cleaning out the cylinders to get the vehicle to start. Mr. Collins declined repairs - paid for the diagnostic testing and towed the vehicle away. He replaced the fuel injector himself and the vehicle started and ran. Then it died and would not restart, when he called we offered to look at it again, he declined and took it to Miguel's. According to Miguel when Mr. Collins started the vehicle without cleaning out the cylinders of fuel it caused the engine to jump time and die. Miguel performed the repair.
It doesn't get any better than All About Automotive. They make my experience easy and effortless. I continually have been impressed with the level of service, attention to detail and straight talk. No matter what vehicle I bring in to them to have work on, inspected, or diagnosed, they have always given me honest feedback about the state of my vehicle. Steve and Karen are a great team and it shows in the hand offs they coordinate between themselves. They also have a new addition to the front desk, Rochelle, and she is great. She is extremely nice and very skilled. But nothing would work right if the mechanics in the shop didn't do their job. All those guys in the shop who have worked on my vehicles have truely given the BEST service to ensure my family and I, are safe on the road. Thank you ALL ABOUT AUTOMOTIVE! You are the essence of Customer Service. Thank you, Ebonie Johnson
Thank you so much for such a nice compliment. We are just trying to extend the service that we feel everyone deserves. We appreciate your confidence in us, and value you as a customer and professional in the field of computer repairs and rebuilds!
Diagnostic wrong....no integrity...no refund – My daughters car wasn't starting and I had tried everything, so I took it to Steve over at All About Automotive for a diagnostic. I was given a sheet showing his recommendation for a new fuel injector...and a bill for $100...I installed the injector along with a new set of plugs around $200 and the car still didn't work, when I called him and he said I sould bring it into him again....hmmm, hadn't I just done that and now I'm out $300 bucks...So I took it to Miguels on Stark St. and was told it was out of time and needed a new timing chain...and that he wouldn't charge me a dime if that wasn't it, in fact he said I wouldn't owe him anything until he figured out the problem...Mind you this issue was something that was supposed to have been checked by Steve. Car runs great, thanks Miguel...All About Automotive should change their name to "All About Money", they didn't offer a refund even though they were clearly mistaken.
89 Nissan Sentra towed in, it would crank and not fire. Our tech performed tests, verified spark was good, fuel pressure good at 39 psi, compression test pretty good, slightly low in a couple cylinders, vehicle was flooded and had fuel wash. Cam timing was checked and good, cylinder #1 at top dead center, dist. rotor pointed to cylinder #1 on the dist. cap. Fuel rail leak down test showed fuel pressure would bleed off after 3 minutes of time, indicating leaking fuel injector. Continued?
experienced – I can not believe I have to pay for there learning experience. But that is the case with this shop. They try this then that, I get to pay for the parts and labor for them to figure out what was wrong. Unhappy!
As one of the owners of All About Automotive, I was saddened to read that you are unhappy with our services. It is not our practice to experiment on our customers cars. We employ ASE Master Certified Technicians. We would like to rectify the situation so that you are satisfied, since we were unaware that there was a problem. Feel free to call me personally at any time 503-465-2926.
Dependable and honest – I use All About Automotive for all of our business vehicles (23) and my personal vehicle.
As a business manager, I can tangibly prove not only how much All About Automotive has saved in repairs and maintenance. But the elimination of down time from a vehicle breaking down in the work day means we don't lose revenue and our time can be used working on the business as opposed to recovering stranded employees. They are one of the few services I have found that will PICK YOUR VEHICLE UP and return it for you. This is a life saver!!
On the service side, they communicate to you openly. There knowledge of trends will all models is great. It is very nice to have a mechanic that you have full confidence in.
If you have a fleet in Gresham, trust me, they will save you time and money.
Editorial Review – Since 2000, family-owned auto shop offers ASE certified technicians that offer repairs on transmissions, suspensions, engines and electrical machines.
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