Diamonds >Iowa Diamond
699 Walnut St Ste 1325, Des Moines, IA | Directions 5030941.586227 -93.623740
Poor Quality – We purchased our engagement ring at Iowa Diamond. One of the things that sold us on the engagement ring was that it had a perfectly matching wedding band that matched up to the engagement ring. But, when the wedding band came in, it did not match at all! They sent it back and got another one, but that did not match either. They tried it again, no match. On the 4th try they took the engagement ring and had their jeweler try to match it and it still wasn't right! Now we are here, 12 days from our wedding and do not have a matching wedding band. They will try it again after our wedding, but the wedding band will not be in our wedding or any of the pictures. They have been trying for 2 months and haven't gotten it right yet. We were planning on getting another band for when we have our first child, but with these problems, we will be looking elsewhere.
Review – We were immediately confident in Iowa Diamond's knowledgeable and friendly staff . The office-like showroom is not as fancy as a typical high-end jewelry store, but the selection is good and the staff takes more time with you than you would normally find. That being said, there seems to be a disconnect between sales, the people actually working on the jewelry, and management, and estimated completion dates are about 2 weeks behind. Overall, for my custom wedding band and my fiance's wedding ring, we probably took 10 trips to the store which was inconvenient. In addition, our rings were pushed off several times for what seemed like more important (or possibly higher-end) projects- we did not feel like a priority or like we were being treated fairly or equally as clients by the company. Prices are higher than we have seen elsewhere at equally high-end (or higher-end) jewelry stores- perhaps the only game in town? That being said, our sales representative truly did her best to follow up and to be in touch throughout the process, despite the frustrations and setbacks. I would not recommend Iowa Diamond based on the fact that the creation and purchase of our wedding rings, something that you might typically enjoy, became a somewhat grueling and painful process that took almost 3 months to complete.
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