Spas >Body Sanctuary Day Spa
315 S 13th St, Philadelphia, PA | Directions 1910739.946090 -75.162701
Neighborhoods: Washington Square West, Center City
GREAT! – Great massage! Great staff: friendly, funny and very professional!! I appreciated all the little courtesies that was awarded me since I was so late, 30 minutes! I will go back, again and again!!
Poor Customer Service – I came for a second massage appointment since I enjoyed the first massage (which I had a gift certificate for). The massage therapist was over 45 minutes late to come back from break. The massage was only supposed to be 30 minutes. I had to reschedule because I had plans. I asked if I would get some kind of discount for the inconvenience. One of the managers said yes.
When I returned the following week, the massage person was late again about 45mins. I tried to tell them that I should get a significant discount. However, they only gave me 10% off. This is very unfortunate because the massages were great. This rude experience left a very bitter taste in my mouth and I refuse to return there again.
The visual atmosphere was great but the lack of professionalis brought the mood to disgurst.
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