Jewelry >Lee Raech Jewelers
50 E St Rd, West Chester, PA | Directions 1938239.961262 -75.498863
Amazing customer service! I brought my engagement ring in to have it repaired since it had a bent prong and three loose stones. It was repaired on the spot while I waited. And even though it was not purchased at that store, it was fixed for no charge. I tried insisting on paying but the woman refused and said it was their gift to me. While I was waiting I had chatted with her and told her it had been a long time since I had worn it.
I worked in retail jewelry for a very long time and had a craftsman on the premises. To have him fix it while I waited at this time of year impressed me to no end. I wish them only the best.
WORST CUSTOMER SERVICE EVER! – I have already posted my "buyer beware" review on my facebook page. BEWARE!!!! I was treated VERY POORLY by Chuck Raech. I purchased a $309.00 necklace last year as a birthday present. It wasn't what my daughter really liked, so for that kind of money we decided to return it so she could get what she would like and would wear from another jeweler. The first 3 attempts at returning was futile.....Chuck was out of town, or not there, and his sister and Dad could not help us. They have no return policy posted, so we were given 30-days, then 60-days, then whatever they wanted to make up that day. I have the receipt. Only restriction for return is if it is a "custom" order or "special" order, which it was neither. We bought it right out of the case. We were accused of not only wearing it, but that it may have been a special order since nobody could "remember" the day I bought it. It was "ludicrous". They were happy to "exchange" it for something else, but my daughter couldn't find anything else she was thrilled over. Customer service is non-existent in this store!!!! I also made numerous phone calls, and when I finally reached Chuck, he refused to give me a refund and told me that if I wanted to pursue this that "he would win!".....then hung up on me! WHAT?!!! I was just trying to give our "local" jewelry store my little bit of business, and this is what I received in return. Rude, completely unsatisfactory, unethical treatment to a customer. STAY AWAY FROM THIS JEWELRY STORE. Chuck, if you read your reviews, and want to reverse this situation, you have the power to do that. If you don't care, then I don't care about spreading this story to others that may find themselves in this same situation. My name is Gwen Kelly and this is the truth.
responce to Jennifer's review...... – In responce to Jennifer's review...she has no idea what she is talking about. She seems to be an un-educated consumer.
First of all, white gold can be polished! Rhodium is NOT one of the elements used in white gold. Nickel is the element used to make white gold. Rhodium is used to make yellow gold LOOK like white gold through electro-plating. Some jewelers use rhodium to plate inferior white gold to give it a whiter color. Rhodium comes off quite easily by polishing or everyday wear.
My wife only wears white gold. Most of her jewerly was bought at Lee Raech Jewelers. I have never had a problem when they have polished her white gold jewerly. They have even rhodium plated some of my wife's yellow gold jewerly.
And regarding the appraisel of the diamond...all diamonds are graded under 10x magnification. To say that the jeweler said that the microscope was not powerful enough is an ignorant statement. I have had many items appraised at Lee Raech and the appraiser there is a GIA graduate gemologist.
I visit Lee Reach Jewelers regurarly to have items repaired, altered, appraised, and to also buy new jewerly. Every experience has been great!
Jennifer's review shows us that we should educate ourselves before making a large purchase and before bad-mouthing a wonderful jeweler.
Service was amazing – I don't know what Jennifer C. Is talking about.
My husband and I just returned from Lee Raech Jewelers, where we met with one of the owners Chuck Raech.
I had brought some old jewelery and some sentimental pieces to have fixed and was a little embarrassed because they weren't worth much monitarily.
He treated us with respect and dignity as if we were the most important people in the world.
He took each piece and treated it as if it belonged to Royalty.
I would definitely recommend this jeweler to anyone.
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